A year into its implementation of next generation 911, Arizona officials see promising improvements for public safety responses.  The state’s Department of Administration has worked for the past several years to transition the state’s 911 system from a...

LINCOLN, Neb. (KOLN) - The Lincoln Police Department is investigating a series of fictitious emergency calls involving false reports of fires across the city at several homes and an LPS high school. Over the past month, the 911 Emergency Communications Center has...

The public wasn’t notified about a 911 outage until about three hours after problems began because the Honolulu Police Department was struggling to come up with an alternate means of communication, officials said Monday. Police are investigating what caused the 911...

A change in state law approved earlier this year complicated hiring for 911 dispatch centers, and state 911 officials are hoping legislators will address the issue in the coming legislative session. READ FULL ARTICLE

She’s been a Fayette County 911 dispatcher and unsung hero for the past six years. When Bertha Blankenship took the call that her husband fell ill in 2022 it hit home and she decided to write a book about her dispatching experience. READ FULL ARTICLE

Kevin Fisher has been a communicator with Dane County dispatch for 34 years. Fisher has worked in dispatch for so long people in the office and out in the community started calling him "911 guy" READ FULL ARTICLE

After years of missed deadlines and documented safety issues surrounding the rollout of California’s Next Generation 911 system, project insiders are now speaking out, saying they feel compelled to warn the public about “major problems” with the years-long overhaul...

The Oconee County community welcomed home a 911 dispatcher, who had suffered a medical emergency abroad. Members of community and Oconee County Sheriff’s Office lined up in Walhalla to greet Katie Johns as she was driven to her house. READ FULL ARTICLE

California is in the midst of a massive overhaul of its aging, landline-based 9-1-1 emergency call system, with project leaders promising the ground-breaking “Next Generation 911” (NG911) network will suffer fewer outages, deliver improved location accuracy, and...

The Association of Public Safety Communications Officials (APCO) made recommendations to FCC Chairwoman Rosenworcel’s office to issue proposed rulemaking on additional interoperability requirements for 9-1-1 providers. Specifically, APCO suggested that the emergency...

It's another tool for people who are in dangerous situations where texting is safer than calling, as well as those who are hearing impaired.

The Metro North Regional Emergency Communications Center, comprising the dispatch services for Revere and Winthrop, is in talks to add a third community. At last week’s Winthrop Town Council meeting, Town Manager Tony Marino said the regional emergency communications...

On Oct. 23, members of dispatch and administration from the SLO County Sheriff's Office and Cal Fire division came together with hard hats and safety vests to sign their names and write messages around the construction site. According to Paul, this event was...

Waukegan officials decided last summer that joining Lake Consolidated Emergency Communications (LakeComm) — rather than dispatching police, fire and emergency medical services for the city itself — was the wrong […]

In Pierce County, Washington, five 911 centers unified into South Sound 911, streamlining emergency communication and inspiring nationwide public safety improvements READ FULL ARTICLE

The decision to volunteer had to be made quickly, and they were facing unknown travel conditions. It took the crew two days to make it to the area of North Carolina they were stationed in. READ FULL ARTICLE

Leaders from the Minneapolis and Hennepin County emergency communications and dispatch centers on Thursday unveiled a new technology to automatically call back abandoned 911 calls. The new Automated Abandoned Call (AAC) system will be used effective immediately. The...

Officials who oversee and monitor Floyd County’s 911 system say citizens are safer now than they were before dispatching services moved from Kentucky State Police Post 9 in Pikeville to the City of Prestonsburg due to better response time by law enforcement and...

Johnston’s district attorney and the county’s 911 communications team are among the latest recipients of N.C. Attorney General Josh Stein’s Dogwood Awards. The awards go to people who are working to improve the health, safety and well-being of their fellow North...