There are more signs of trouble at DC's embattled 911 call center. WUSA9 has learned employees are calling out so often that the Office of Unified Communications (OUC) is offering bonuses for showing up to work READ FULL ARTICLE

Kent-based Valley Communications Center (911 calls and dispatch) recently received the 2024 Team of the Year Award from the Association of Public-Safety Communications Officials International. The employees received the award Aug. 5 during the international conference...

Dialing the number 911 instead of a seven-digit number for emergencies started in Gasconade County in 1995 and the county is now implementing a new system to better connect callers to first responders in emergencies. READ FULL ARTICLE

WASHINGTON (7News) — 7News has been pushing the Office of Unified Communications (OUC) for answers and a resolution to the agency’s ongoing issues. 7News dug into the agency’s backup plan and when or if it was activated during an outage Friday.

The WEST COMM Dispatch Center, a hub for emergency communications, plays a pivotal role in ensuring public safety for multiple communities and governmental entities.

The entity reported a technological disturbance that lasted around 20 minutes on Friday. The OUC says they transitioned to manual dispatch. WASHINGTON — The Washington DC's Emergency Dispatch Center, or Office of United Communications, experienced a technical system...

Two major public safety unions recently inked new pacts with the Town of West Hartford, with local officials unanimously approving both contracts. READ FULL ARTICLE

RIDGWAY — An emergency communications tower at the center of a property rights dispute is complicating Elk County’s public safety planning as a key federal funding deadline looms. At dispute is a 106-foot tall temporary 911 tower owned and operated by the county....

The Office of Unified Communications said it was investigating the call and would provide more information when the review was completed. WASHINGTON — The agency that handles 911 calls in D.C. says it is “carefully reviewing” its response to an emergency call Friday...

Westmoreland County has returned nearly 75% of a federal grant meant to pay for mobile backups of the county’s 911 dispatch system. Officials said bookkeeping errors impacted the $529,000 project to purchase the mobile 911 dispatch units. Those units could be...

Now, the computer system that dispatchers use to answer calls and make contact with Temple Police, is getting completely replaced for the first time in more than 20 years.  “This new system will improve public safety within the Temple community,” said Police...

Washington, DC — July 29, 2024 — The Federal Communications Commission today announced a $15 million settlement with Charter Communications to resolve an Enforcement Bureau investigation into the company’s compliance with 911 and network outage notification rules....

After multiple attempts over the past few years to speed up 911 response times in Kansas City, Missouri, Mayor Quinton Lucas is putting forward another solution. “I think once and for all, we need to make sure that we've addressed the 911 issue,” Lucas said.

FCC commissioners last week voted unanimously to approve an order designed to ease the transition to IP-based next-generation 911 (NG911) technology by providing originating service providers with nationwide rules about their responsibilities and deadlines to deliver...

The walls of Santa Fe's new Regional Emergency Communications Center are intentionally painted a mellow blue. There's a "quiet room" outfitted with two neck massagers, offering a place where dispatchers can decompress — away, if only for a few moments, from computer...

OAKLAND, Calif. (KGO) -- The Oakland Police Department is one step closer to getting a huge technology upgrade that could cost taxpayers millions of dollars. It's being voted on Tuesday night. Oakland is in dire need of new technology.

LINCOLN — Two years after the nation adopted a three-digit suicide prevention line, a new Nebraska law will offer clear interface between mental health and other emergency providers.

Today, the Federal Communications Commission (FCC) adopted an Order that establishes new rules to facilitate the deployment of Next Generation 9-1-1 (NG9-1-1). The focus of the Order is on the call delivery portion of NG9-1-1. Service providers will be required to...

Today, the Federal Communications Commission (FCC) adopted a new framework to facilitate the transition to Next Generation 9-1-1 (NG9-1-1) by establishing rules that provide a fair and reasonable path towards fully implementing NG9-1-1 services across the United...

TUCSON, Ariz. (KVOA) — As numerous global services recover from the tech outage, local law enforcement agencies are regrouping as well.  911 dispatch centers across Southern Arizona felt the impact firsthand. The good news for both the City of Tucson and Pima...