An  emergency dispatcher repeatedly threatened “to shoot everyone at work” if passed over for promotion, according to a complaint filed with the state’s Occupational Safety and Health Administration. READ FUULL ARTICLE

Meagan Sullivan's original plan was to be a kindergarten teacher. The idea of teaching children intrigued her. She lasted two months. Sullivan, 34, is helping people in another way, working as an Erie County 911 telecommunicator. She sits behind a bank of eight large...

The city of Toledo is currently in negotiations with the Willamette Valley Communications Center in Salem for the handling Toledo’s 911 emergency calls in the future. The city has had its own 911 dispatch center for many years, but staffing shortages and limited...

Governor Kathy Hochul today announced that $55 million would be awarded to 57 counties and New York City to bolster the State’s emergency response and communications systems through two grants — a $45 million grant under the State Interoperable Communications Formula...

What is a 911 CAD System? At its foundation, a CAD system functions as the central command for emergency response operations, equipping dispatchers with essential tools to efficiently receive, assess, and allocate resources. Acting as a unified hub, it captures,...

The average caller would never know, but dialing 911 during an emergency isn’t possible in several Missouri counties. While the call will go through, in parts of southeast Missouri, the number is instead rerouted to a traditional 10-digit landline. But that won’t be...

“We’re here today to advocate for S.P.11 to try and provide funding for telecommunicators to be able to help them perform CPR over the phone if they aren’t certified, and to be able to recognize when it’s time to start CPR,” said Richmond Carson, who performed...

A Carroll County dispatcher was fired in November after the sheriff heard a phone call that took place just hours before Jackson Kradle was found dead July 28. KWQC has obtained the termination letter showing Carroll County officials knew crimes were happening that...

Susan Spear, First Woman to Head DES in its History Susan Spear has been appointed commissioner of the Department of Emergency Services, becoming the first woman to hold that post in DES history, County Executive Ken Jenkins announced.

ASHLAND, Maine (WAGM) - The Ashland Police Department announced their agency’s selection for a Department of Homeland Security Grant. T

In a moment of life or death, sometimes a 911 call can make all the difference between saving a life and shattering families. For that reason, and many others, officials at the Sampson County 911 call center have begun to meet more modern standards of training and...

There are more than 160 miles between Kansas City and Pacific Junction, Iowa, but that didn’t stop a Kansas City Fire Department dispatcher from helping a truck driver on the road. READ FULL ARTICLE

The Arkansas 911 board held its first meeting of 2025 on Thursday as board members discussed the potential of consolidation with various county and city leaders.

AT&T has recently publicised what it calls ‘end-to-end’ architecture, combining a nationwide emergency services IP network (ESInet) with cloud-based PSAP applications. What benefits do you anticipate to control rooms? The goal of Next Generation [NG] 911 is...

SPOKANE, Wash. – The City of Spokane said it was forced out of the county-wide emergency communications system which will affect the Spokane Fire Department and the Spokane Police Department.

Breckenridge Dispatcher Katey Turnbull was recently honored by the City Council for her outstanding response to a homicide on November 22, 2024, when something very unexpected occurred. READ FULL ARTICLE

Our own people who rely on us in the most critical of moments, believing we are not first responders, adds yet another weight onto our already overloaded shoulders What is a true first responder? Many would say it only encompasses exactly what is in the phrase “first...

AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering...

911 center pivots from 106% churn rate to zero in two years Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency responders is a tough job with high demands and often higher stakes. In dispatch centers...

SPARTANBURG COUNTY, S.C. (WSPA) – An internal investigation is underway in Spartanburg County after a telecommunicator reportedly refused to assist a 911 caller. Spartanburg 911 announced Friday that officials were made aware of a video circulating on social media...