Call-taker at work in the main E-Comm dispatch centre in Vancouver. E-Comm personnel are the first point of contact for people dialing 911, handing off calls the appropriate police, fire and ambulance dispatchers. Photo by Kelly Furey/E-Comm /PNG The province’s...

Transitioning 911 emergency call systems into the digital age is a work in progress nationwide. In Maryland, experts released a fourth and final report on Thursday detailing what Next Generation 911 in the state should include. The report by the Commission to...

WESTAMPTON - Multiple employees reported feeling ill at Burlington County's Public Safety Center on Thursday night, prompting officials to move Central Communications operations to a temporary site. Staffers returned to the Westampton building Friday morning after...

December 3, 2021 WESTAMPTON, NJ (BURLINGTON) – Burlington County Central Communications operations were temporarily shifted to the County’s backup center in Mount Laurel Thursday evening due to an investigation at Central’s primary site in the Burlington County Public...

A 911 dispatcher was accidently shot and killed inside the Bell County 911 Center around 1 a.m. Friday. Kentucky State Police says two dispatchers were inside the Bell County 911 Center trading firearms when one of the weapons was accidentally discharged, hitting...

Dozens of emergency responders were recognized for outstanding service to their community at the 2021 Iredell County EMS Awards Banquet at the Statesville Civic Center on Wednesday evening. The banquet is held each year to honor Emergency Medical Services employees,...

Joel Benz, recently named to the position of executive director of the Three Rivers Ambulance Authority, is supervising several changes throughout the agency. Resolving staffing issues and working on improving slow ambulance response times are significant priorities....

ARCHER COUNTY, Texas (KAUZ) - 911 dispatchers in Archer County will soon be even better equipped to help save lives. On any given day, they receive anywhere from five to up to even 15 crisis calls, but no matter the call volume, they want to be prepared for anything....

Alexandria, VA – The Association of Public-Safety Communications Officials (APCO) International is seeking comments for the candidate American National Standard (ANS) Managing Operational Overload in the Emergency Communication Center. The purpose of this standard is...

HENRICO COUNTY, Va. (WRIC) — Henrico Public Safety is offering a program to help students get started as a 9-1-1 dispatcher if you’re looking for a new job. Students who complete the 40-hour certification class are eligible to apply for a paid internship with the...

Indiana County is located approximately 60 miles northeast of Pittsburgh in Pennsylvania. Covering roughly 834 square miles with more than 80,000 residents, Indiana County is home to historic sites, outdoor adventures, and more than 250 cultural events each year....

REDSTONE ARSENAL, Ala. – Thursday Alabama Governor Kay Ivey and U.S Army officials announced new technology that they say will transform the military installation’s infrastructure in the future by boosting first responder and security personnel’s wireless...

TFRDPvt. Sterling Rahe says that you can reduce the burden by asking yourself if you are really dealing with an emergency before calling 911. Toledo, Ohio — Toledo Fire Rescue Department Is dealing with a significant increase in telephones and is having a major impact...

As the county's population continues to multiply by leaps and bounds, the St. Johns County Sheriff's Office is the looking to hire a growing number of dispatchers to handle an influx of 911 calls. Technically called public safety telecommunicators, those who fill the...

A 911 dispatcher from the state of Utah in the United States was able to guide a couple through the birth of their baby. The dispatcher only had a few months of experience in this position. Laura Meyerink was due to give birth on November 29. It was rather on the 18th...

ORANGE CITY—Two N’West Iowa emergency medical services personnel who each have more than two decades of experience in the field were recently recognized for their outstanding work. Seventy-year-old Aiko Kamies of Boyden was inducted into the Iowa Emergency Medical...

DORCHESTER COUNTY, S.C. (WCSC) - Dorchester County public safety leaders are developing the county’s first strategic plan for public safety, and they’re using a survey to get feedback from the community. The county wants to create a “collaborative vision for public...

Kittitas County residents will have an entirely new way to summon first responders beginning Wednesday. KITTCOM is rolling out its text-to-911 service after months of preparations. The service will allow certain demographics, including the hearing impaired to make...

The people who answer 911 calls in BC may disconnect if their callers wait on the line for an ambulance, according to new changes by the county’s largest 911 dispatcher. Allowing 911 operators to hang up allows them to take more calls in total, including urgent police...