It’s a common refrain among those of us who work in 911 centers that we don’t take compliments, we take tragedies. Whether the call is about a heart attack, a house fire, a shooting, or a natural disaster, we’re trained to handle each call calmly and quickly. Quite...

WINCHESTER —The Frederick County Public Safety Communications on Wednesday went live with Next Generation 9-1-1. “NextGen 9-1-1 is new technology that allows the public to share more detailed data such as videos, images, and text messages with your 911 communications...

The Metropolitan Emergency Communications Center (MECC) opened on Tuesday and wanted to bring faster response times to people. Columbus, Ohio — The new 911 Dispatch Center for the Metropolitan Emergency Communications Center (MECC) opened on Tuesday. Leaders say that...

U.S. senators today voted to confirm FCC Chairwoman Jessica Rosenworcel to a third term, assuring that Rosenworcel can remain on the commission through 2025 and avoiding an unusual scenario in which Republicans could have held an FCC majority while a Democrat...

Richmond, Va. and San Rafael, Calif. - First Arriving, a leader in technology for public safety and local government, and Tablet Command, a leading incident response and management solution provider, today announced they have collaborated to provide real-time dispatch...

EMS departments are struggling statewide, but officials say they've gotten worse in the last three months. PENOBSCOT COUNTY, Maine — Across the state, many emergency medical services departments are critically short-staffed, and that problem only seems to be getting...

CRESTVIEW — The largest piece of the funding mix to pay for a massive Okaloosa County Sheriff’s Office emergency communications equipment project fell into place Tuesday. That’s when the County Commission unanimously agreed to borrow $19.7 million from the Santa Rosa...

City directors will hear an update concerning the Public Safety Answering Point (PSAP) consolidation on Tuesday during the city board meeting. In 2019, the state legislature adopted Act 660, which replaced the Arkansas Telephone Emergency Services Board with the...

“When you have all of those entities working together it results in a safer and more secure campus,” Holden said. Several other universities in the region operate under the Department of Public Safety model, including University of Dayton, University of Cincinnati and...

Cuyahoga Falls, Fairlawn, Tallmadge and Summit County are moving ahead with plans to create a regional dispatch service, even as another potential key player mulls whether to join the operation. The city of Stow’s participation — or lack thereof — will not change the...

The Columbus City Council is expected to vote Monday on spending $4 million for new police body cameras, in-car cameras, and interview cameras to upgrade the division's technology. The city is not selecting a new vendor yet, but it is setting aside money for the...

(COLUMBUS, Ohio) -- Ohio Governor Mike DeWine and Lt. Governor Jon Husted today announced details of a new proposal that would invest hundreds of millions of dollars into initiatives to protect Ohio's citizens from violence and support first responder resilience and...

COLORADO SPRINGS, Colo. (KKTV) -The COVID-19 pandemic has taken a toll on many people. Those who work in 911 communication centers say they are feeling and hearing it. While many calls are crime related, mental and behavioral health calls are also coming in, and...

EL PASO, Texas (KTSM) – El Paso 911 telecommunicators are dealing with employee shortages, with 911 call takers having to work overtime to ensure that the call center always has at least minimum staffing. “Were also using our uniform personal on the fire and police...

A local lawmaker’s bill would provide extra support to law enforcement officers and first responders. State Representative Mike Mueller of Linden’s bill to provide $368.5-million in funding to help with recruitment, retention, community outreach, and equipment...

In a county with three dispatch centers, an ongoing study considers the benefits as well as the drawbacks of initiating a regional “911” call center at the Sheriff’s Office in Divide. “The current system creates an inefficiency,” said Teller County Sheriff Jason...

Jason Porter, president of the public sector and FirstNet at AT&T, said first responders and security personnel at Redstone Arsenal in Alabama will get access to a wireless and secure communications network with the launch of a new cell site in the state. The...

Last week, a man speaking Spanish called into the Amarillo Emergency Communications Center in distress, when officers arrived at his location they found 34-year old Gonzalo Zubia dead from a gunshot wound... [VIDEO]

Call-taker at work in the main E-Comm dispatch centre in Vancouver. E-Comm personnel are the first point of contact for people dialing 911, handing off calls the appropriate police, fire and ambulance dispatchers. Photo by Kelly Furey/E-Comm /PNG The province’s...

Transitioning 911 emergency call systems into the digital age is a work in progress nationwide. In Maryland, experts released a fourth and final report on Thursday detailing what Next Generation 911 in the state should include. The report by the Commission to...