ATLANTA - After a chance encounter with a homeless mother and child at an Atlanta shopping center, Ruby-Beth Buitekant wanted to help. She dialed ATL 311. "I decided this would be a perfect opportunity to call PAD at 311," Buitekant told FOX 5's Deidra Duke. "So I...

As Little Elm’s population has boomed, the town grew to have so many 911 calls flowing through Denton County’s dispatch system that town officials wanted to find another dispatcher service to handle calls for help. Through a five-year interlocal agreement totaling...

City of Columbus leaders should be applauded for increasing their investment in an alternative response for mental health and addiction-related 911 calls, which was recently covered in the Columbus Dispatch. What we see in our community is that mental health crisis...

Emergency services dispatcher Jessica Saclamana was recently honored for her service. Her ten years of working for the police department makes her their most senior employee. Nome Police Chief Mike Heintzelman commended Saclamana for her performance. “On a lot of...

As the two carjacking suspects attempt to escape the police, Elizabeth Gust makes sure they don’t run away. Gust is a dispatcher for the Minnesota State Patrol, and on January 17 he sat at a desk at the Minnesota Department of Transportation’s Regional Traffic...

NORWALK — Local police are conducting a “quality assurance review” following the miscommunication between the city’s 911 dispatcher and officers responding to Ellen Wink’s call for service after allegedly shooting her tenant. “Our Dispatch Supervisor is in the process...

Since Jeremy Hipes took over as the emergency communications manager at the Astoria Police Department almost six months ago, one of his top priorities has been recruitment. Ideally, he would have a staff of 10 dispatchers. Instead, he has six: four fully certified...

HELENA, Mont. - The City of Helena 9-1-1 Center is reporting they are having problems with Verizon customers calling in. Verizon customers can call 9-1-1 and the non-emergency number, however, the center is having troubles with calling back and transferring callers....

A 911 dispatcher in Wayne County is being credited with saving the life of a newborn. According to Finger Lakes Times, Robert Montemorano answered a Thursday call about a baby not being able to breathe and being unconscious. He relayed CPR instructions to the caller,...

Unlike firefighters, police officers and paramedics, 911 dispatchers don’t always get a chance to see the good that comes out of their work. [VIDEO]

SHERIDAN — A bill sponsored by the Wyoming Legislature’s Joint Transportation, Highways and Military Affair Committee would require telecommunicator cardiopulmonary resuscitation — or teleCPR — training for Wyoming dispatchers.  If passed, the new...

MONAHANS, Texas (Nexstar) – Emergency dispatcher Amy Baiza died on Tuesday. She was just 28 years old. “She always had a kind smile and a kind word to give…” Monahans Police Captain Kristofer Quintana is reading messages shared by Baiza’s colleagues. “Amy had one of...

YAKIMA COUNTY, Wash. — Yakima County Sheriff Bob Udell is working to replace an outdated radio communication system that doesn’t allow emergency responders to talk easily between different agencies. Udell said those communication issues aren’t just inconvenient, but...

Advanced capabilities will expand communication channels, improve response and optimize resources Hexagon’s Safety, Infrastructure & Geospatial division announced today North Wales Police will deploy Hexagon’s next-generation public safety solutions in the cloud....

DAUPHIN COUNTY, Pa. — Struggling with ongoing staffing shortages, Dauphin County emergency response officials are calling for residents to apply to be 911 emergency dispatchers – and as soon as possible.  According to Jeffery Enders, Dauphin County's director of...

GATESVILLE – A plan is in place to make upgrades to the Gates County 911 Communications Center in an effort to return that service to the county. Citing staff shortages and equipment malfunction, Gates County officials were forced to hastily transfer 911 services to...

The Indio Police 9-1-1 dispatch center is preparing to roll out new software in the near future that will help improve people's access to place an emergency call. This would include people who are attending any one of the large festivals or events brought to the...