OKLAHOMA CITY, Okla. (KOKH) — When you pick up your phone and dial 911, you never expect the line to be busy. But due to the current chronic worker shortage, you may have to call back, or wait for your call to be answered. This was the case for Oklahoma City...

STOW — After lengthy study and discussion, the city has decided to join with four other government entities in a regional dispatch center operation. Stow City Council on Thursday voted 5-1 to enter into an agreement to participate in the new center with Cuyahoga...

BREVARD COUNTY • PALM BAY, FLORIDA – Palm Bay Police Telecommunicator Kent Devault retired after 25 years of service to the citizens of Palm Bay as a dispatcher, with 17 of those years as a shift supervisor. The majority of his career was spent on the midnight shift...

Officials in Las Cruces say the lines that connect 911 calls to dispatchers in the City of the Crosses were down on Tuesday, but are working once again. The Mesilla Valley Regional Dispatch Authority says even though the lines to the main dispatch center were down,...

SHERIDAN — A bill sponsored by the Wyoming Legislature’s Joint Transportation, Highways and Military Affair Committee would require telecommunicator cardiopulmonary resuscitation — or teleCPR — training for Wyoming dispatchers.  If passed, the new...

In an emergency, the 911 center is often a lifeline. It’s where the call is answered, the crisis is assessed and the appropriate first responder is dispatched to the scene.  Most Chatham County municipalities rely on the county 911 dispatch center to take care of this...

PITTSBURGH — Pittsburgh Fire Chief Darryl Jones, a career firefighter whose decade-plus tenure in the city culminated in helping lead the response to the Fern Hollow Bridge collapse in recent days, took over as the city's emergency management coordinator on Monday....

ATLANTA - After a chance encounter with a homeless mother and child at an Atlanta shopping center, Ruby-Beth Buitekant wanted to help. She dialed ATL 311. "I decided this would be a perfect opportunity to call PAD at 311," Buitekant told FOX 5's Deidra Duke. "So I...

As Little Elm’s population has boomed, the town grew to have so many 911 calls flowing through Denton County’s dispatch system that town officials wanted to find another dispatcher service to handle calls for help. Through a five-year interlocal agreement totaling...

City of Columbus leaders should be applauded for increasing their investment in an alternative response for mental health and addiction-related 911 calls, which was recently covered in the Columbus Dispatch. What we see in our community is that mental health crisis...

Emergency services dispatcher Jessica Saclamana was recently honored for her service. Her ten years of working for the police department makes her their most senior employee. Nome Police Chief Mike Heintzelman commended Saclamana for her performance. “On a lot of...

As the two carjacking suspects attempt to escape the police, Elizabeth Gust makes sure they don’t run away. Gust is a dispatcher for the Minnesota State Patrol, and on January 17 he sat at a desk at the Minnesota Department of Transportation’s Regional Traffic...

NORWALK — Local police are conducting a “quality assurance review” following the miscommunication between the city’s 911 dispatcher and officers responding to Ellen Wink’s call for service after allegedly shooting her tenant. “Our Dispatch Supervisor is in the process...

Since Jeremy Hipes took over as the emergency communications manager at the Astoria Police Department almost six months ago, one of his top priorities has been recruitment. Ideally, he would have a staff of 10 dispatchers. Instead, he has six: four fully certified...

HELENA, Mont. - The City of Helena 9-1-1 Center is reporting they are having problems with Verizon customers calling in. Verizon customers can call 9-1-1 and the non-emergency number, however, the center is having troubles with calling back and transferring callers....

A 911 dispatcher in Wayne County is being credited with saving the life of a newborn. According to Finger Lakes Times, Robert Montemorano answered a Thursday call about a baby not being able to breathe and being unconscious. He relayed CPR instructions to the caller,...

Unlike firefighters, police officers and paramedics, 911 dispatchers don’t always get a chance to see the good that comes out of their work. [VIDEO]

SHERIDAN — A bill sponsored by the Wyoming Legislature’s Joint Transportation, Highways and Military Affair Committee would require telecommunicator cardiopulmonary resuscitation — or teleCPR — training for Wyoming dispatchers.  If passed, the new...