“Shots fired! Shots fired!” The patrol officer shrieked as he radioed in his location. Other officers acknowledged they were on the way. It was 1979 and I was training a new dispatcher to take my place in the radio room so I could move on to a patrol officer position....

VERONA, Va. (WHSV) - April 13-19 marks National Public Safety Telecommunicators Week, which highlights the importance of 911 dispatchers for emergency situations. A 911 call doesn’t go straight to a local fire or police agency. Rather, someone picks up the phone and...

BAKERSFIELD, Calif. — If you’re lucky enough to get a tour of Hall Ambulance’s new dispatch center in downtown Bakersfield, keep an eye on seven-year veteran dispatcher Julianne Solano. Emergency calls that would likely raise the blood pressure and heart rate in the...

Every year, during the second week of April, we set aside time to honor the telecommunications personnel in the public safety community. National Public Safety Telecommunicators Week celebrates and thanks those who dedicate their lives to serving the public with...

WEST DEPTFORD— In an average year, over 240 million 911 calls are made in the United States, with emergency dispatchers being the first point of contact in any emergency situation. According to the NJ EMS Data Repository, New Jersey handles over 1.5 million incidents...

National Public Safety Telecommunicators Week The Lancaster Township Police Department would like to extend its heartfelt gratitude to the dedicated team at Lancaster County-Wide Communications for their unwavering support of our operations.

240 million—that’s approximately how many calls are made to 9-1-1 in the U.S. each year*, and the total keeps growing. Given that there are only 5,748 primary and secondary Public Safety Answering Points (PSAPs) nationwide, that’s a lot of calls for the human...

During the week of April 13 through April 19, Deschutes County will be celebrating National Public Safety Telecommunicators Week (NPSTW) to raise awareness of the invaluable work done by Deschutes 9-1-1, 24 hours a day, seven days a week. READ FULL ARTICLE

We seem to always focus on those resources that respond to the scene with the lights and sirens, but we often forget about the Dispatchers who are the first ones to get the call and often try to make sense out of frantic voices on the other end of the line. Without...

If you know any of these individuals or Telecommunicators from another agency, reach out to them and tell them how much you appreciate the work they do.  The services we provide to the citizens of Waushara County could not be provided without these hardworking...

Each April, agencies across the country take time to honor the unsung heroes of emergency response during National Public Safety Telecommunicators Week. This year, from April 13th to 19th, Marshall County joins communities nationwide in recognizing the dedication,...

As the director of communications for the Newtown Emergency Communications Center, I am honored to submit this letter to The Bee on behalf of my staff for National Telecommunications Week (April 13 to 19). We are nine strong with two per diems, covering shifts 24...

DOWNTOWN AKRON — Summit County Council April 7 discussed using artificial intelligence (AI) to process non-emergency calls for various county public safety answering points (PSAP).Public Safety Director Lori Pesci said the AI-generated call answering system will be...

The Columbus Police Department has successfully completed extensive renovations to its primary 911 Emergency Communications Center at Police Headquarters and its backup center at 3111 Citizens Way. This upgrade project, which began in early 2023, aims to enhance the...

Kansas Gov. Laura Kelly signed a bill that makes the state's telecommunications technology part of its critical infrastructure. READ FULL ARTICLE

SAVANNAH, Ga. (WTOC/Gray News) - A dispatcher in Georgia is accused of ordering breakfast while answering a 911 call. On Valentine’s Day, Dylan Johnson called 911 when he thought someone was breaking into his home. When he finally made contact with a dispatcher, he...

A group of public safety telecommunicators for Hennepin County discussed their response to a residential plane crash in Brooklyn Park. READ FULL ARTICLE

“Our state has the best 911 professionals in the country,” said Governor Kelly Ayotte. “This new facility in Laconia will provide our dispatchers and emergency response personnel with state-of-the-art upgrades to help them continue their life-saving work. I was proud...

HAGERSTOWN – The Washington County’s Board of Commissioners voted unanimously to raise the county’s 911 fee from $1.25 to $1.75 per month per phone bill, aiming to bolster funding for its Emergency Communications Centeramid a persistent budget deficit.  g...

A balanced relationship between work and life outside of the office is a career aspect most people desire. For police dispatchers and those training them, it is absolutely essential. Cynthia Inmon, Victoria Police Department (VPD) telecommunications training...