AUSTIN (KXAN) — It’s National Public Safety Telecommunicators Week, and emergency operators told us the boost of morale that comes with it is crucial now more than ever as departments face staffing shortages. “Very intense through the entire night. You know, you’re...

BISHOP, Texas — April 10-16 is National Public Safety Telecommunicator’s Week. The week is meant to honor those who serve their communities. In Bishop, four people currently serve as dispatchers for the Bishop Police Department. “We are the first responders. We are...

A look at the special telecommunicators who pick up when you dial 911 GILLETTE, Wyo.— Many things have changed since Campbell County Sheriff’s Office dispatchers April Hunt and Dottie White-Marcus’ first day on the job. Technology plays a larger role in their jobs...

Photo Credit: Bart Everson | License In a time when the New Orleans Police Department is grossly understaffed and overtaxed, a new study has found that the majority of 911 calls received in the city are for non-criminal situations that don’t require a police presence...

National Public Safety Telecommunicators Week continues through Saturday. The week – it is always the second week of April – honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving...

In recent years, much has been made of the incredibly important role first responders play in keeping our communities safe, and rightfully so. Of course people have always known this but may have taken it for granted. But ever since the terrorist attacks of Sept. 11,...

Nid, Okla. , Law enforcement agencies in Garfield County recognized local 911 dispatchers during National Public Safety Telecommunications Week. Every year, during the second week of April, telecommunications personnel are honored for their service in the public...

NASHVILLE, Tenn. (WSMV) - Dispatch centers across Tennessee celebrated National Public Safety Telecommunicators Week throughout the week. The week, sponsored by the Association of Public Safety Communications Officials International, honored the thousands of men and...

Apr. 15—ST. PAULS — The police department is in the process of updating the town's emergency dispatch services system, according to the St. Pauls chief of police. "We're having a new system installed," said St. Pauls Chief of Police Mike Owens. St. Pauls dispatches...

You remember the game 'Telephone.' You get in a line with all of your friends. The person at the beginning of the line says something to the person next to them. Then, that person tells the next person. And so on. By the end of the line, the bit is that what the last...

BATON ROUGE - They’re the people you never see in an emergency situation, but they might be some of the most important people you’ll deal with. Today is the last day of National EMS Communications Week. While the week is for praising these workers, the city also hopes...

EAU CLAIRE, Wis. (WEAU) - Saturday marked the final day of National Public Safety Telecommunicators Week. Aileen Bush is one of the supervisors for the Eau Claire Police Department’s dispatch center. “I’ve been here for 21 years,” Bush said. Bush says she saw the job...

LAPEER — The Lapeer County Board of Commissioners recognized two groups of people that serve Lapeer County in various ways by passing two resolutions at Thursday’s Committee of the Whole meeting. First, in honor of Public Safety Telecommunicators Week, the board...

FAIRFIELD, CT — Fairfield recently received $3.5 million from the federal government to replace the town's emergency radio network. "I want to thank Senator (Richard) Blumenthal for his help in securing these federal dollars that will cover the cost to build the...

It takes a calm person to work in a 911 dispatch center. The people who call for help are often distressed and can become demanding and abusive when they think the dispatcher is asking too many questions and not sending help quickly enough. But dispatchers like...

Pierre Mayor Steve Harding marked April 10-16 as Telecommunications Week with a proclamation and highlighted the city's dispatchers at the South Dakota Communications Center. "The dispatch unit, they are such an intricate part of law enforcement in the community,"...

TAZEWELL, Va. (AP) — A 911 dispatcher who remembers the days when she had to use paper maps because there were no computers and ask for phone numbers because there was no caller ID was recognized along with her peers on April 13 when the Tazewell County 911 celebrated...

BATON ROUGE, La. (WAFB) – The Tangipahoa Sheriff’s Office is mourning the loss of a 911 dispatcher who was killed in an early morning crash. Grace Chandler, 45, was killed in an accident in the early morning hours of Saturday, April 16. Chandler was traveling on the...