(Editor’s note: National Public Safety Telecommunicators Week is April 10-16. This story provides a glimpse into what a local dispatcher may handle during a shift.) The caller was frantic. A family member was in danger and needed assistance. The caller was en route...

here is no doubt that technology has advanced at a tremendous rate over the last 20 years. We literally carry handheld supercomputers with us everywhere we go keeping us connected to the entire planet with nothing more than a tiny, digital keyboard, and long gone are...

The Allen Parish Sheriff’s Office honored its dispatchers Tuesday as part of as part of National Public Safety Telecommunicators Week. Shown are Sheriff Doug Hebert III, Sheriff’s Office Communications Supervisor and 911 Dispatcher Allison McCullough, dispatchers...

DULUTH, MN -- This week is National Telecommunicator Week, and while people across the country recognize the hard work of 911 dispatchers, staff in St. Louis County are dealing with challenges of their own. “We’re a 24/7 call center, we’re not immune to staffing...

RALEIGH — Gov. Roy Cooper signed a proclamation making this week, Public Safety Telecommunicator Week in North Carolina. The Bladen County Sheriff’s Office employees eleven full time and three part time telecommunicators with 24-hour coverage, seven days per week,...

As National Public Safety Telecommunicators Week wraps up, WXII 12 News wanted to learn more about a day in the life of this profession at the Forsyth County Sheriff’s Office. Behind every 9-1-1 call is a team of telecommunicators who work around the clock to help...

National Public Safety Telecommunicators Week continues through Saturday. The week – it is always the second week of April – honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving...

Audra Rosebook has been a 9-1-1 Dispatcher in Lake County for two years. It was her husband, a former police officer, who initially sparked her interest in the role when they lived in Corpus Christi, Texas. “I’ve always been in a type of customer service so he...

MANCHESTER — Members of the Board of Selectmen will ask voters if they want to move town’s dispatch to North Shore Regional 911 Call Center at Town Election in May. The ballot question was unveiled to the public at the first of two public forums regarding dispatch...

From delivering babies to talking about the wrath of Hardy’s clients and issuing CPR instructions, 911 dispatchers hear it all. Yes, fast food customers. “My first 911 call, it was actually Jones County, it just hit the line because it was so close to our county,”...

FAIRFIELD — Emergency calls with other emergency departments often have to be relayed through dispatch, rather than letting the first responders speak directly to each other. It’s a challenge exacerbated by aging radio equipment and dead zones in town, but also one a...

Madison Parish is joining the nation this week in celebrating a largely unsung group of heroes, as April 10 through 16 is National Public Safety Telecommunicators Week. Madison Parish E-911 Director Cynthia Machen said it is an important annual event and hopes locals...

This week was National Public Safety Telecommunicator's Week, and organizations across the country shared their support and appreciation for the work of what many consider to be the first, first responders. Through gifts, goody bags, breakfast buffets, signs, taco...

We all know that when you call 911 you are immediately transferred to someone who can help you in life-threatening situations. And for National Public Safety Telecommunicators Week, YouTuber Michelle Khare trained to see what it would be like to work as a 911...

The 104th Civil Engineering Squadron fire alarm communications center is staffed by a minimum of one firefighter 24 hours a day, 7 days a week. While working in the communications center firefighters respond to a variety of calls including medical emergencies,...

Investigators have determined that 911 dispatcher error lead to the deaths of a husband and wife in Waukesha.Kevin and Kim McQuade died last month after the fire broke out at their apartment building on Lambeth Road near Oakdale Drive.Officials initially investigated...

EL PASO, Texas - When we think of first responders, many of us think of police, firefighters, and paramedics. But what about those who work behind the scenes to ensure we are safe and remain calm in an emergency? Those are the 911 Dispatchers - the first responders we...

All this week is National Public Safety Telecommunications Week (NPSTW). The event is observed every second week in April to honor those tele-communicators who help save millions of lives every day, according to National Today. Every day in Pocatello our dispatch team...

BATAVIA — Genesee County’s 911 dispatchers are being recognized by Sheriff William A. Sheron, Jr., the Genesee County Legislature, all emergency first responders. This week is National Public Safety Telecommunicators’ Week. It’s described as a time a time to thank the...