Emergency/911 dispatchers serve as the first line of communication between those needing help and those who help them. To those in need they are a faceless, calming voice on the other end of the phone. To the first responders they dispatch, they are the source of...

Jeff Schemmer leaves county for job with State of Indiana  Jeff Schemmer, Executive Director of Communications for Hamilton County, has resigned. He has accepted a job as Executive Director at the Indiana Statewide 9-1-1 Board, a quasi-state government agency. “It has...

Polk County's Joint 911 Board has selected a new emergency health profile system to aid dispatchers and first responders. The board voted to replace SMART911 and begin the use of the RapidSOS service. The new profile system can share real-time personal health and...

BROWN COUNTY – Dispatchers, operators, telecommunicators, headset heroes – whatever the title, these individuals are behind the scenes deciphering situations, reaching out to first responders in the field and possibly initiating emergency measures for the person on...

The Waxahachie Police Department honored its team of dispatchers as part of Telecommunicators Week held April 10-16. The team of 17 answers tens of thousands of calls annually assisting residents in emergency and non-emergency situations. Waxahachie Assistant Police...

SAN DIEGO — Three months after the Sheriff’s Department encrypted its radio communications, the department last week rolled out a online page that shows what calls deputies are handling. The department said the page allows transparency by providing information to the...

People who live in Tulsa County can now create a health profile to help give dispatchers important information in case of an emergency. The program is called 'Rapid SOS.' By creating a profile, dispatchers can receive critical information in a situation where you...

PIO officer, Victoria Hill, says the 9-1-1 call center issue was resolved early this morning at around three in the morning and everything appears to be working smoothly. The 9 -1-1 communications center serving Billings and Yellowstone County is experiencing a...

COTTONWOOD, Ariz. - Police in northern Arizona have arrested a man accused of threatening to fly a plane into their police and fire communications center. Cottonwood Police said 60-year-old Ryan Thomas called 911 anonymously several times on April...

Hawkins County Central Dispatch has been “crippled” by the recent resignation of three experienced dispatchers, leaving the agency down to two dispatchers per shift, according to 911 director Lynn Campbell. Campbell told the County Commission’s Public Safety Committee...

The Charlotte County Sheriff’s Office was awarded national reaccreditation on April 2, 2022, by the Commission on Accreditation for Law Enforcement Agencies, Inc. (CALEA) for Law Enforcement and Communications. CCSO first earned this award in 2005 in the area of Law...

Kim Borresen, 911 dispatcher at Fort Stewart’s 911 dispatch center, returns to work at her call station April 15 after being recognized by the Georgia Emergency Communications Authority with a certificate of appreciation for going above and beyond the call of duty....

Cherokee County’s Radio Technology Director recently earned state accolades for his service to E-9-1-1, emergency management, fire and public safety in the county. Jason Jenkins was presented the Leadership in Service Award at the Georgia Emergency Communications...

BALDWIN — In observance of National Public Safety Telecommunicators Week, Toni Jandron with Lake County 911 Central Dispatch was given the distinct honor of Dispatcher of the Year during the Lake County Board of Commissioners meeting last Wednesday. “Toni was...

Today, the Federal Communications Commission voted to approve a Further Notice of Proposed Rulemaking to seek comment on proposals to bolster the effectiveness of the Wireless Emergency Alerts system. This WEA system allows federal, state, and local emergency...

Emergency dispatch agencies in Jackson and Josephine counties are asking locals not to test their access to 911 without an actual emergency. Verizon wireless subscribers across the West Coast got alerts Wednesday about intermittent service disruptions, according to...

When people think of emergency response, they probably envision police officers, firefighters and EMS workers. But before these brave public servants arrive on the scene, there is another line of first responders: 911 call center professionals and dispatchers. Too...

One Jessamine County 911 dispatcher got a call she won't forget. She saved a life by talking a caller through CPR and now she's being recognized for her actions. She has a message for the community about the importance of knowing CPR. 23-year-old Makenzi Hill has been...

The local 911 and emergency dispatch program is expected to cost more next year, but there may be a way to ease the impact on taxpayers with the help of funds in reserve. That was the message of 911 Coordinator Larry Haug to the government liaison committee Thursday....