MONROE, CT — A $1.65 million upgrade to the town’s public safety radio communications system last year was paid for through a bonding authorization in 2020. Now, First Selectman Ken Kellogg says a new service agreement will ensure “like new” status every two years...

HELOTES, Texas — The 911 call center in Helotes is facing an emergency of its own. The 911 Dispatch Center is at risk of closing if they don’t get necessary equipment upgrades due by July. City leadership is trying to find a solution before the summer. In old town...

(WSVN) – On Tuesday afternoon, Broward County Mayor Michael Udine honored two 911 dispatchers for his or her service. “It’s a rewarding job, I’ve been doing it for 35 years, and I don’t remorse a day I joined,” mentioned Cheri Fodera. Fodera was on obligation Feb. 2,...

Christina Lee has been named “Telecommunicator of the Year 2021” for the Rutherford County Sheriff’s Office for her actions when a plane crashed into Percy Priest Lake, killing seven people. According to a news release from the sheriff’s office, Lee calmly radioed...

MARSHALL, Mich. — The Calhoun County Consolidated Dispatch Authority (CCCDA) has named its employee of the year. For 2022, the award has been given to Kate Cole. Cole began her career as an emergency telecommunicator in 2016. Her interest in the field began during a...

Four out of 10 times, when someone tries to call in a non-emergency to the Vancouver Police Department, they are choosing to abandon their call. It’s very likely not that they don’t wish to report the crime, tip or suspicious activity, but that they are having to wait...

CHESTERFIELD COUNTY, Va. (WRIC) — Chesterfield County is hiring 911 dispatchers to join its Emergency Communications Center (ECC). The center serves as the primary answering point for emergency and non-emergency requests within the county. According to the county, the...

Owensboro-Daviess County Central Dispatch is tasked each day with helping members of the community through life-altering situations. To help ensure every resident can receive help equally, the dispatch center spends roughly $200 a month on translator services for...

PUNXSUTAWNEY — The Punxsutawney Future First Responders Club visited the Jefferson County 911 Center last week to see what a typical day as a 911 operator is like. FFRC Club Advisor and School Resource Officer Ryan Miller said the 911 dispatchers are the “unseen and...

ORO VALLEY, Ariz. (KGUN) — When you dial 9-1-1, Makenna Ritzel is one of the many dispatchers ready to help. "Some days we get really busy and there are a lot of calls we have to take," said Ritzel. At just 18-years-old, Ritzel is getting a head start on a career she...

City Administrator Phillip Patterson announced during Tuesday's city board meeting that the Arkansas 911 Board has chosen to cut funding to one of Benton County's Public Safety Answering Points (PSAP). The 911 Board voted to only fund three PSAPs, also known as 911...

How many full-time dispatchers can be funded and how to provide a raise for them were primary topics of discussion Wednesday at a meeting of the Greeneville-Greene County 911 board of directors. 911 Director Jerry Bird submitted two tentative budgets, one providing...

NORRISTOWN — Members of the Norristown Municipal Council authorized a nearly $70,000 contract earlier this week to revamp its public safety communications system as renovations continue on Municipal Hall. The roughly $69,786 agreement with Intenna Systems, Inc, of...

RALEIGH, N.C. (WTVD) -- Raleigh public safety personnel continue to voice their concerns about safety in the City of Oaks as staff vacancies and low wages plague multiple departments. The ABC11 I-Team spoke exclusively to a current 911 operator who has worked at the...

LEBANON, Ohio — Warren County's emergency dispatch center has some new technology to help weed out accidental 911 calls. The county said dozens of accidental calls from Kings Island became a problem as they have taken up time needed to handle real emergencies.

Each year, the second full week of April is dedicated to the men and women who serve as public safety telecommunicators during National Public Safety Telecommunicators Week (NPSTW). During the week of April 10-16, we honor the oft-forgotten heroes of public safety,...

Public safety is one of the top priorities in Santa Rosa County and it’s easy to say that we have some of the best first responders in the state of Florida. But sometimes we forget about our first, first responders – 911 dispatchers. And what better time to talk about...