Proponents of a bill that would boost retirement benefits for emergency dispatchers say the change could help improve recruitment and retention efforts in a high-stress profession that sees rapid employee turnover. Senate Bill 173 would reclassify 911 dispatchers —...

The Georgia Tech Police Department (GTPD) continues to set the standard for university public safety by implementing cutting-edge advancements in emergency communications. Most recently, GTPD became the first 911 call center within the University System of Georgia to...

Motorola Solutions today announced that the company has acquired RapidDeploy, a provider of cloud-based solutions related to 911 that will continue existing operations in the near term and closely integrate its technology into Motorola Solutions’ portfolio in the long...

Already halted for more than three months, California’s deployment of next-generation 911 (NG911) technology will continue to be under a “pause” at least into the spring, as the California Office of Emergency Services (Cal OES) conducts a review of the much-delayed...

  KEARNEYSVILLE — Jefferson County Schools partnered with Jefferson County Emergency Communications to start a new career and technical education program called EmComm. The EmComm program started last year when Ian Hillman, director of responsive education,...

On February 19, the Rockland City Council has two agenda items before it to consider at a special meeting: An order authorizing withdrawal from the Knox County Regional Communications Center. READ FULL ARTICLE

FAIRBANKS, Alaska - The Fairbanks City Council voted unanimously on Monday night to continue offering hiring incentives for the Fairbanks Emergency Communications Center (FECC) and the Fairbanks Police Department (FPD). The incentive program was first put in place in...

City wants to offset municipal code enforcement costs The relationship between the city of Durango and La Plata County has languished under a pile of unsigned, redlined contracts. In response to what city officials say is the county’s failure to negotiate a contract...

Knox Regional Communications Center (KRCC), the county’s Rockland-based 911 dispatch service, found itself in a personnel crisis again last week. Staff by late Wednesday, Feb. 5, was reportedly down to just a handful, and Knox County Sheriff’s Office has now stepped...

In a significant move to bolster public safety, the Las Vegas Valley is upgrading its 911 system to the advanced NextGeneration 911 (NG911) platform. This transition will enable residents to send photos and videos directly to emergency dispatchers, enhancing the...

After being one of the last counties in Ohio to transition to the 911 system, Carroll County has been on the razor’s edge of the Next Generation 911 system as part of its pilot program. READ FULL ARTICLE

Years in the making, Outagamie County finally has a new 911 dispatch center. The first call into the new facility was at 9:20 Thursday morning. "I no longer will dread going to work and walking down the stairs into what we call the dungeon," said Heather Fischer,...

A nearly 20-year emergency communications veteran is being recognized for their service and dedication to the profession nationally. Lyon County Emergency Communications Center Director Roxanne VanGundy announced via a news release Friday that Sarah Jensen has been...

The borough has reached a $225,000 settlement with a former town emergency services dispatcher who sued the borough, claiming he was fired because he was a whistleblower and was subjected to a hostile workplace. READ FULL ARTICLE

Ohio’s 911 system is getting a major upgrade. Rural eastern Ohio’s Washington and Monroe counties have become the first in the state to implement Next Generation 911 (NG911), an internet-based emergency response system that allows Ohioans in an emergency to...

In December, Casandra Reid of Lenoir became the very first student to graduate from the 911 Communications & Operations program at Richmond Community College, a goal she set for herself when she signed up in fall 2023. “I was determined to finish in one year and...

NASHVILLE, Tenn. (WSMV) - A resolution to approve a mutual aid agreement between Metro Nashville and the Fairfax County Department of Public Safety Communications (Virginia) is up for discussion during Tuesday night’s Metro Council meeting. The resolution aims to...

PATERSON — The building on Pennsylvania Avenue where the city is spending more than $10 million to create a new emergency communications center sits within a federal flood risk area, Mayor Andre Sayegh announced recently. Sayegh said in a public notice issued on Jan....

Conspicuously absent from the auction-proceeds language is any mention of mention of using the spectrum-auction proceeds to fund the transition of 911 centers nationwide from legacy systems to IP-based NG911 technologies—something former FCC Chairwoman Jessica...

Laura Munson’s mother waited nearly two minutes for an emergency dispatcher to answer, hoping to hear a human voice on the other end of the line. Laura’s father, Bob, was unconscious and needed an ambulance.  As precious seconds ticked away, her mother hung up...