A former dispatcher for the Albany Police Department has filed a federal civil rights lawsuit, claiming the department failed to address repeated instances of racially and sexually discriminatory harassment by a supervisor, according to court documents. READ FULL...

One dark day two years ago, Brooke Bodden tried to end it all, but with the timely intervention of her mother and the guidance of a 911 dispatcher, the 16-year-old was revived, granting her a new lease on life. “I was really, really grateful because obviously when all...

Marietta Police Chief Katherine Warden and Marietta Fire Chief C.W. Durham expressed concerns they have with the merger and its timeframe. READ FULL ARTICLE

Within the past 13 years, there has only been one time that the La Vergne emergency communications center was fully staffed. Police said that did not last long. As of publication, the communications center only has seven people on staff. Additionally, there is a...

Palmer’s council voted to fully fund the city’s emergency services call center at its Nov. 26 meeting, bringing the center’s staff back to six dispatchers and READ FULL ARTICLE

The consolidation of 911 dispatch centers across the state is quickly approaching a deadline. The Arkansas legislature passed the Public Safety Act of 2019 which mandates the 911 call centers receiving state funds shrink by over 30%. Specifically, the Arkansas 911...

An alert from an Apple Watch started a connection between the Loveland Emergency Communications Center at the Loveland Police Department to the sole survivor of a plane crash west of Loveland on Saturday. What followed was hours of a dedicated team working to get...

NASHVILLE, Tenn. (WSMV) -New technology at Nashville’s Emergency Communications Center could help 911 callers get the response they need faster. Call takers can now hear and see what the 911 caller sees in real-time through a platform called .....

When you have a dire emergency you want help from wherever you can get it. Even if it’s from an AI voice assistant. George Mason University received a grant of nearly $1 million from the National Institute of Standards and Technology for enhancing emergency response,...

A year into its implementation of next generation 911, Arizona officials see promising improvements for public safety responses.  The state’s Department of Administration has worked for the past several years to transition the state’s 911 system from a...

LINCOLN, Neb. (KOLN) - The Lincoln Police Department is investigating a series of fictitious emergency calls involving false reports of fires across the city at several homes and an LPS high school. Over the past month, the 911 Emergency Communications Center has...

The public wasn’t notified about a 911 outage until about three hours after problems began because the Honolulu Police Department was struggling to come up with an alternate means of communication, officials said Monday. Police are investigating what caused the 911...

A change in state law approved earlier this year complicated hiring for 911 dispatch centers, and state 911 officials are hoping legislators will address the issue in the coming legislative session. READ FULL ARTICLE

She’s been a Fayette County 911 dispatcher and unsung hero for the past six years. When Bertha Blankenship took the call that her husband fell ill in 2022 it hit home and she decided to write a book about her dispatching experience. READ FULL ARTICLE

Kevin Fisher has been a communicator with Dane County dispatch for 34 years. Fisher has worked in dispatch for so long people in the office and out in the community started calling him "911 guy" READ FULL ARTICLE

After years of missed deadlines and documented safety issues surrounding the rollout of California’s Next Generation 911 system, project insiders are now speaking out, saying they feel compelled to warn the public about “major problems” with the years-long overhaul...

The Oconee County community welcomed home a 911 dispatcher, who had suffered a medical emergency abroad. Members of community and Oconee County Sheriff’s Office lined up in Walhalla to greet Katie Johns as she was driven to her house. READ FULL ARTICLE

California is in the midst of a massive overhaul of its aging, landline-based 9-1-1 emergency call system, with project leaders promising the ground-breaking “Next Generation 911” (NG911) network will suffer fewer outages, deliver improved location accuracy, and...

The Association of Public Safety Communications Officials (APCO) made recommendations to FCC Chairwoman Rosenworcel’s office to issue proposed rulemaking on additional interoperability requirements for 9-1-1 providers. Specifically, APCO suggested that the emergency...

It's another tool for people who are in dangerous situations where texting is safer than calling, as well as those who are hearing impaired.