For the third time in less than five years, Sumner County’s Emergency Communications Center (ECC) has a new director. And while controversy surrounded the departure of its first director in early 2019, the second director’s exit in December was also abrupt. However,...

PORTLAND, Conn. — Wait times for people calling Portland's non-emergency number were so high on Friday, the bureau asked people not to call — or at least hold off if they could.  The Portland Bureau of Emergency Communication (BOEC) said limited staffing and a...

DAYTONA BEACH, Fla. – Dispatchers in Volusia County can now see an emergency in real time using a video 911 system the sheriff’s office unveiled this week. Sheriff Mike Chitwood said they’re just starting to use it and an incident on Thursday is a great example of...

The 911 dispatcher accused of hanging up on an employee calling for help during the supermarket shooting that killed 10 Black people in Buffalo, New York, last month has been fired, officials said. The assistant office manager at Tops Friendly Market called 911 when a...

Ingrained in the minds of every American is a number that each of us hopes to never call, 911. But in life’s most vulnerable and harrowing moments, 911 is a lifeline to critical support and sometimes life-saving services. The premise is simple: We’re just one phone...

Casper is the newest pin on the nationwide 5G coverage map. Sen. John Barrasso, R-Wyo., and FCC Commissioner Brendan Carr attended a meeting Tuesday in Casper to discuss public safety communication concerns within remote areas of Wyoming. Specifically, the event...

Col. Joe Wells, with the Putnam County Sheriff’s Office, says there’s a critical need for emergency 911 communications across the state. The county itself is working to hire 10 operators — and other centers in Northeast Florida are working to find help too.

Congratulations to Titusville Police Department Public Safety Telecommunicator (PST) Rebecca Hydorn for being chosen the Brevard County PST of the year.

A couple on Sunday met the 911 dispatcher who helped instruct a husband to perform CPR on his unresponsive wife in McHenry, saving her life. READ FULL ARTICLE

By Dr. Anna Fitch Courie Recently, thousands of first responders from throughout Pennsylvania and beyond were in Harrisburg for the Lancaster County Firemen’s Association Annual FIRE EXPO at the Farm Show Complex. Surely, many of the attendees have been involved in...

Fond du Lac County Communications has a new tool for the community to provide feedback to its department after individuals have interacted with its staff.

(CBS DETROIT) – A man who made threatening calls to 911 has pleaded guilty. Jonathan Joshua Munafo, 35, pleaded guilty to communicating a threat in interstate commerce on Wednesday, May 25.

UVALDE, Texas (KXAN) — New questions, and concerns, were raised Friday about a possible breakdown in communication between 911 and the officers on the ground during the Uvalde shooting on Tuesday that left 19 children and two teachers dead.

STEVE INSKEEP, HOST: It is taking longer to get through to 911 in Portland, Ore. The wait time increased after the city adopted new dispatch software. Here's Jonathan Levinson of Oregon Public Broadcasting. JONATHAN LEVINSON, BYLINE: On an unusually slow day at...

The Saratoga Police Department continues to grapple with staffing issues in dispatch. Town Council last week approved a request from Chief Kenneth Lehr to hire an applicant contingent on a background check. However, Mayor Creed James recommended that Chief Lehr...

Chester County announced the addition of six new 911 dispatchers to its ranks at Wednesday’s Board of Commissioners meeting as it seeks to address a massive staffing crisis impacting the county Department of Emergency Services. The department has been hemorrhaging...

East Lyme — While residents enjoyed the seasonably warm and sunny day Tuesday morning, town officials were busy receiving real-time data about Hurricane Thompson, a simulated Category 3 storm approaching the shoreline. Representatives of all East Lyme agencies...

DURHAM, N.C. (WNCN) – This week a 911 operator academy started at Durham Technical Community College to help fill the vacancies at the Durham Emergency Communications Center (DECC) and other agencies across the state. This comes after CBS 17 broke the story last...

VALLEJO, Calif. (KRON) — Vallejo Police Department’s nighttime 911 center might be closing down due to a shortage of staff. Vallejo police announced in a press release Wednesday, that department was fully staffed in early 2020, but has faced a significant loss in...