When Amanda Bryans figured out that her husband was having a stroke, she immediately called 911. But instead of speaking to someone, she heard something that “sounded like a fax tone,” the Wheaton resident posted April 18 on the neighborhood platform Nextdoor. “I hung...

CHICOPEE, MA (WGGB/WSHM) - When calling 911, a dispatcher is the first one to answer your call and they are a critical lifeline for many. Western Mass News recently learned that there is a dispatcher shortage locally with one dispatch center in Chicopee is four...

PIERRE, S.D. (KELO) — South Dakota state government is launching a campaign to recruit telecommunicators to take phone calls and dispatch emergency services at 911 centers. The Sioux Falls-based marketing firm Epicosity has signed a three-year...

Four Guilford Metro 911 (GM 911) employees were honored at the NC Public Safety Communications Conference in Wilmington, NC last week. Jeri Phillips was named the NC National Emergency Number Association (NENA) Telecommunicator of the Year. Angela Mitchell was named...

HAVERFORD – U.S. Rep. Mary Gay Scanlon joined local police chiefs, county District Attorney Jack Stollsteimer, Delaware County Council members and other officials Monday in announcing a $650,000 grant to fund a new pilot program for “Mobile Crisis Teams” that will...

Emergency responders often see people on their worst day, responding to calls that can forever change lives. They do the work they are called to do, but they often never know the outcome once they pass their patient on to the next caregiver. One Cumberland County...

The nationwide rollout has started and is available in Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota and Guam. Additional regions will be rolled out over the...

HOLBROOK, Mass – While one dispatcher takes the 911 call, another dispatcher will direct first responders to the callers’ exact location. That teamwork saves precious seconds. “Seconds of every day make a difference,” said Lauren Mielke, Holbrook’s deputy director of...

Pictured: Front: Tia Brand, Keri Halpin, Cindy Bresse, Kristen Williams, Christine Peterson, Kathleen Mitchell, Katie Herwig, and Christina Valderrama. Back row: Michael Speigle, Daniel Tutko, Kurt A. Hoffman, Jon Goetluck, Brian Woodring, Arik Smith. Sheriff Kurt A....

LONGVIEW, Wash. — Maria Gilbert of Longview has instructed people on how to deliver babies, give CPR and escape a flooded vehicle, all without being considered a first responder. Her title is set to change thanks to a new state law that will classify 911 dispatchers...

The group which runs 9-1-1 services says an investigation is still underway as to what knocked out services through wide swaths of southern British Columbia last night. E-Comm has confirmed callers from Lillooet to the East Kootenay were greeted with a busy-signal...

In an emergency, seconds count. You quickly dial 9-1-1, tell the call-taker what has happened, and within minutes responders arrive to the scene. While it seems simple enough, there is a lot going on in the background to make it all happen. To ensure 9-1-1 staff and...

LISBON –Efforts by the Columbiana County Emergency Management Agency leaders along with Commissioner Tim Weigle continue to pursue additional funding for operation of next generation 911 for this and other counties across the state may have begun to pay off. Brian...

When two new parents in Boulder, Colorado, discovered their newborn was unconscious and not breathing, their saving grace was a man named Rob Schimoler. Schimoler is a 911 communications dispatcher. While police officers and firemen often get the credit for being...