Breckenridge Dispatcher Katey Turnbull was recently honored by the City Council for her outstanding response to a homicide on November 22, 2024, when something very unexpected occurred. READ FULL ARTICLE

Our own people who rely on us in the most critical of moments, believing we are not first responders, adds yet another weight onto our already overloaded shoulders What is a true first responder? Many would say it only encompasses exactly what is in the phrase “first...

AT&T has been awarded the 2024 US Market Leadership Award by Frost & Sullivan for its Next Generation 911 (NG911) services, marking its sixth consecutive year receiving this recognition. The company leads the US NG911 market with direct contracts covering...

911 center pivots from 106% churn rate to zero in two years Taking 911 calls, remaining calm and talking someone through a crisis while relaying vital information to emergency responders is a tough job with high demands and often higher stakes. In dispatch centers...

SPARTANBURG COUNTY, S.C. (WSPA) – An internal investigation is underway in Spartanburg County after a telecommunicator reportedly refused to assist a 911 caller. Spartanburg 911 announced Friday that officials were made aware of a video circulating on social media...

KINGSTON — Ulster County Executive Jen Metzger announced that the County has been awarded a $2 million NYSERDA grant for the energy-smart and resilient Emergency Communications Center to be built on Paradies Lane in New Paltz. Bid documents have now been released to...

The city of Tehachapi will pay a voluntary settlement of $54,000 to a police dispatcher who allegedly faced retaliation in the workplace after reporting workplace harassment, the California Civil Rights Department announced Monday. READ FULL ARTICLE

Luzerne County 911 officials on Monday responded to a complaint from former county division head Joan Hoggarth about wait times for callers who reported a vicious dog attack in Hanover Twp. on Saturday.

NENA CEO Brian Fontes last week unveiled plans to step down from the 911-focused organization’s leadership position during the fall of 2025, which would mark the end of a 17-year stint heading NENA. READ FULL ARTICLE

ST. PAUL — Leah Palmer has been named director of the Minnesota Department of Public Safety’s Emergency Communication Networks (ECN) division.

An executive director has been hired as the first official employee of the Lake County Consolidated Emergency Communications system set to become fully operational in 2025. The board of directors of the agency known as LakeComm on Dec. 18 appointed Jason E. Kern to...

Antioch police say one of their dispatchers helped save the life of a man whose boat sank on Christmas Eve. Dispatcher Autumn Turnage received a 911 call from a man whose boat sunk near Sherman Island, leaving him stranded in the water and fearing for his life. READ...

He’s learned the daily mix, like a sigh when an officer is tired or a thump to indicate a bumped object. He differentiates screams in the worst situations, gauging severity based on tone. In the world of police dispatch, he knows the subtlest sound can mean the...

WASHBURN, Wisc. (Northern News Now) - A groundbreaking milestone in Wisconsin’s emergency response system was achieved Monday with the launch of the state’s first two-county consolidated 911 dispatch center, serving Ashland and Bayfield counties. This historic...

Staff at the Morgan County Emergency Communications Center in downtown Berkeley Springs had a pretty good idea last year – to start a foster program for dogs in partnership with Morgan County Animal Control.

More than 7 months after Manatee County launched a pilot program for a drone that can quickly respond to medical emergencies, 911 dispatchers have yet to use it. READ FULL ARTICLE

Communications at the scene were hindered. Jensen and three other city cops were unable to talk by radio with the three Onondaga County sheriff’s deputies at the scene, according to the AG report. City police officials said they are revising their communications...

Telephone technology in North Dakota is helping emergency dispatchers reroute 911 calls near the South Dakota border to the correct state, according to a group that oversees the program. READ FULL ARTICLE

Thanks to a grant of nearly $1 million, Fairfax County’s emergency response stands to capitalize on recent gains in artificial intelligence. The county’s Department of Public Safety Communications (DPSC) is partnering with George Mason University’s Center for...