A staffing shortage at the Minneapolis Emergency Communications Center (MECC) has reached an ’emergency’ level, according to city officials. Jodi Hodne, the assistant director for the city’s 911 call center, told 5 EYEWITNESS NEWS the MECC is facing a staffing...

Manchester voters say no to regional 911 dispatch in town election Voters elected new members to the School Committee and Select Board, and voted against moving 911 calls to a regional emergency dispatch center during the town’s election Tuesday. Voters also said no...

Lead Dispatcher Kim Hicken receives a call at the Orem Department of Public Safety Dispatch Center Thursday, March 26, 2009. Have you ever had an emergency, called 911 on your cell phone in Orem and got the Provo emergency dispatch center? That could all be resolved...

Losing a signal or not being able to request help in rural parts of Okaloosa County can cost first responders vital seconds during rescues or other types of emergencies. The Okaloosa County Sheriff’s Office began looking at updating systems during former Sheriff Larry...

Riley County EMS will have its north county first responder go live next month. EMS Director David Adams confirmed to Riley County Commissioners Monday that the position will start June 6. This is a position based out of Leonardville and in place until the new station...

The 911 system in St. Bernard Parish was back up and running Tuesday afternoon, after its emergency and non-emergency lines were down for about 14 hours.  A service provider informed the St. Bernard Parish Sheriff's Office at about 4 p.m. that repairs to the...

ST. LOUIS — Town’s Civil Service Fee on Tuesday voted to create a brand new entry-level 911 dispatcher place requiring lesser {qualifications} as a part of a plan by Mayor Tishaura O. Jones’ administration to scale back delays in answering 911 calls. “Hopefully it...

LINCOLN, Neb. (KOLN) - When you dial 911 in Lancaster County, Lincoln’s Emergency Communications Center will take the call. The voice on the other end will relay your information to first responders, which allows them to better prepare for any type of situation. Now,...

AUSTIN (KXAN) — Some Austinites are already getting put on hold when dialing 911, data shows, and a manager inside the emergency communications center said the problem could quickly get worse. “Our calls are holding a lot longer on 911 and a lot of that has to do with...

Steve Garrett of Indianola has worked in some type of emergency service in Warren County for more than 25 years. Now, he’s throwing his hat into the race for Warren County Recorder. Garrett, who is running as a Republican, will face off against three other candidates...

May 16—Emergency dispatchers returned to Astoria last week after temporarily merging with Seaside over the past several months. The move to Seaside was prompted by staffing shortages at Astoria's 911 dispatch center, which reached a critical point last fall. The...

PUEBLO, Colo. — A baby boy made his entrance to the world in Pueblo early Tuesday morning. But it didn’t happen without some help. Pueblo Police Dispatcher Emily Gallardo answered the call for help and saw it all the way through, making sure mom and baby were safe....

Chemung County’s 911 Center was recognized today by the New York State Sheriff’s Association for meeting the requirements of the State’s Sheriffs’ Accreditation Program for Public Safety Answering Points. It’s the first time the County has received the honor, and as...

In a city as large as Denver, 911 dispatchers deal with thousands of calls every day. But any dispatcher will tell you there are certain calls that stick with them.  For Asisha Milton, that call came in April of 2021, and it came from nearly 800 miles away. “I am in...

OTTAWA, Ontario — “As first responders, our RCMP telecom operators are the public’s first point of contact in an emergency. They make sure RCMP officers and other emergency services can intervene rapidly when Canadians need help. At least, this is the theory,” said...

A Tops assistant manager who called emergency services during the fatal Buffalo shooting says the 911 operator that answered had an attitude and ultimately hung up in her face. On Saturday (May 14), Payton Gendron, the suspected shooter, killed 10 Black New Yorkers in...

JACKSONVILLE, Fla. — A former Jacksonville Sheriff’s Office emergency dispatcher has pleaded guilty to producing images of himself sexually abusing two young children. Scott Yotca was using the username “scottnjax44″ when he told an undercover FBI agent based out of...

Marshall County Sheriff Matthew Hassel presented Life Saving Awards to Dispatcher Morgan Hite and Dispatcher James Budd. On March 25 of this year at approximately 9:09 a.m., Marshall County Central Dispatch received a call from a female at Gatewood Mobile Home Park...