Raleigh, N.C. — A Raleigh 911 dispatcher says public safety could be at risk if work conditions don't improve. She's leaving the job, burnt out from chronic staff shortages and low pay. "The job is stressful to start with, even under the best conditions," said Beth...

The Federal Communications Commission launched an examination into the state of technology that can more precisely route wireless 9-1-1 calls to the proper 9-1-1 call center, resulting in faster response times during emergencies. In these cases, the call could go to a...

 The State of Arizona has begun the transition to Next Generation 9-1-1 ("NG911") services to the Public Safety Answering Point ("PSAP") communities across the state. NG911 will come in two parts Next Generation Core Services ("NGCS") and new Call Handling Equipment...

At one point during the call, the trapped woman becomes unable to communicate. JFRD says Alonda Oates stays on the line and continues to speak to her anyway. JACKSONVILLE, Fla. — Editor's Note: Some elements in this story may be disturbing to some.

Only a few short months since it was established, the Texas Emergency Communications Center, which serves as the 911 dispatch center for five volunteer fire departments in northern Harris County, has achieved a noteworthy milestone.

Courtesy Nancy Organ(FORT SMITH, Ark.) — A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to “shut up” just moments before she died.

Emergency dispatchers for 911 are the first people you speak to in any crisis and their job is to help get first responders to you as fast as possible.However after 18 years as a dispatcher for the Henderson County Sheriff’s Office, Sgt. Brandi Baldwin used her quick...

Know when —and when not — to call 9-1-1, and what to do if you accidentally ring them Last year, E-Comm received more than two million calls to 911: more than 5,000 calls per day on average. Call volumes are on the rise, and every second that 911 call-takers spend...

ST. LOUIS – For the last year, the 911 dispatcher center for the city of Bridgeton covered the needs of its 11,000 residents with less than half of the dispatchers it needed. As of this month, that center no longer exists. Instead, officials in the suburb 18 miles...

Vermont Business Magazine The Vermont Department of Public Safety is working with police agencies throughout the state to address staffing needs at the two state- operated dispatch centers. These centers serve more than 100 public safety agencies as 911 Public Safety...

“I’m embarrassed to be asking for the money,” said Kay Mullikin, a 911 dispatcher at Metro Nashville Emergency Communications Center. “It’s just a shame that we have to have meetings to get it. The money is there — it’s embarrassing to be begging for a cost of living...

  A divided Iowa Supreme Court on Friday ruled the post-traumatic stress disorder suffered by a 911 dispatcher who answered a phone call from a mother screaming after her infant was killed with a claw hammer is compensable under the state’s workers compensation...

Delphina Rojo never imagined going into mental health care recovery. But after gaining years of experience in Kern Behavioral Health & Recovery Services and a bachelor's degree in criminal justice from CSUB, Rojo now occupies Bakersfield’s inaugural position as a...

For the third time in less than five years, Sumner County’s Emergency Communications Center (ECC) has a new director. And while controversy surrounded the departure of its first director in early 2019, the second director’s exit in December was also abrupt. However,...

PORTLAND, Conn. — Wait times for people calling Portland's non-emergency number were so high on Friday, the bureau asked people not to call — or at least hold off if they could.  The Portland Bureau of Emergency Communication (BOEC) said limited staffing and a...

DAYTONA BEACH, Fla. – Dispatchers in Volusia County can now see an emergency in real time using a video 911 system the sheriff’s office unveiled this week. Sheriff Mike Chitwood said they’re just starting to use it and an incident on Thursday is a great example of...

The 911 dispatcher accused of hanging up on an employee calling for help during the supermarket shooting that killed 10 Black people in Buffalo, New York, last month has been fired, officials said. The assistant office manager at Tops Friendly Market called 911 when a...

Ingrained in the minds of every American is a number that each of us hopes to never call, 911. But in life’s most vulnerable and harrowing moments, 911 is a lifeline to critical support and sometimes life-saving services. The premise is simple: We’re just one phone...

Casper is the newest pin on the nationwide 5G coverage map. Sen. John Barrasso, R-Wyo., and FCC Commissioner Brendan Carr attended a meeting Tuesday in Casper to discuss public safety communication concerns within remote areas of Wyoming. Specifically, the event...