Comm Center News
The future of 911 in Indiana: Tactical dispatch, remote operations, and backup
9-1-1 telecommunicators are often called the first of the first responders. During an emergency, 9-1-1 is the public’s first point of contact—which presents unique challenges for telecommunicators. Andrea Baughn, Indiana’s deputy statewide interoperability coordinator...
SENSE OF SECURITY: How dispatchers respond to a worst-case scenario – (AR)
JONESBORO, Ark. (KAIT) - When an active shooter call goes out, officers from across the area will respond. Jonesboro emergency officials said if a situation unfolded in Northeast Arkansas, it would not be unlikely for law enforcement from 40 to 50 miles away to...
RRPD and emergency communications personnel get pay raises – (NM)
The Rio Rancho Governing Body Thursday finalized the approval process for a new collective bargaining agreement for the Rio Rancho Police and Communications Association. The new agreement runs from August 15 to June 30, 2025, and covers 148 employees.
Communications Supervisor Jonathan Kurth saved dispatch officer who was choking (WI)
Dispatch workers at communication centers can be overlooked to the impact they have in emergency situations. They often help someone on the scene, stay calm and talk someone through life-saving measures. However, Jonathan Kurth, Marathon County Communications...
Metuchen enters shared service with Rutgers University for police dispatch (NJ)
METUCHEN – For Police Chief Arthur Flaherty, a single seat police dispatch was essentially “a bad situation” waiting to happen. “We have evolved from a town of 12,800 to a town of 17,000 right now,” he said. “We are putting in 240 more condos and a 30-acre park. We...
FIRST LOOK: Desert Hot Springs to open new police dispatch center – (CA)
Desert Hot Springs Police Department is gearing up to open a brand new dispatch center – the first addition to its expanded public safety campus. DHSPD Communications Manager June Casey gave News Channel 3 an exclusive first look inside the center, calling it a...
3-month-old baby dies in hot car. DC’s 911 call center canceled EMS while en route
WASHINGTON (7News) — A three-month-old baby boy is dead after a D.C. rescue squad was canceled en route to the child, locked in a car -- possibly for hours. READ FULL ARTICLE
McHenry Call Dispatch Center Gains Award for Excellence (IL)
From McHenry Police Chief John Birk: MCHENRY POLICE DEPARTMENT/ NERCOM EARNS AWARD FOR DISPATCH EXCELLENCE
The fourth 911 option: Mental health services – EMS1 (TX)
In Austin, Texas, when someone calls 911, they hear, “Austin 911, do you need police, fire, EMS or mental health services?” Since February 2021, Austin’s 911 Mental Health Diversion Program now transfers over 600 911 calls per month to mental health clinicians,...
Pennsylvania Counties’ 911 Center Joins Statewide Radio Network |
The Columbia-Montour County 911 Center, operating as the East Central Emergency Network (ECEN), recently transitioned to the Pennsylvania Statewide Radio Network (PA-STARNet), the commonwealth’s state-of-the-art Project 25 (P25) radio network for public safety and...
Cops: Woman Made 11K Calls To Police Line | The Smoking Gun (FL)
AUGUST 10--A Florida Woman this year has made more than 11,000 harassing phone calls to a police emergency communications center, according to cops who say the defendant admitted that she “loves playing this game.” Carla Jefferson, 50, was busted Monday evening on a...
CPSO now receiving emergency live streams via 911 calls – (LA)
VIDALIA, La. (KNOE) - The Concordia Parish Sheriff’s Office has activated an emergency streaming technology for residents. The official name of the service is 911eye, and it’s a live streaming technology, but for law enforcement.
Coalition expresses urgent need to NG911 funding, wants more than proposed $10 billion
ANAHEIM—Public Safety NG911 Coalition representatives expressed support for legislation that calls for as much as $10 billion in spectrum-auctions proceeds to be used to fund the transition to next-generation 911 technology, but they want the money to be available...
Yakima Co. dispatchers seeing more people texting 911 when it’s not safe to call (WA)
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It’s not just police officers. 911 dispatchers are also in short supply (WA)
Earlier this summer, the Washington State Patrol did something it’s never done before: close one of its eight regional communication centers used to answer 911 calls and dispatch troopers and other first responders to emergencies. The center, located in Wenatchee, had...
APCO releases NG911 guide, quickly clarifies stance on NENA’s i3 standard
ANAHEIM—At its annual trade show, the Association of Public-Safety Communications Officials (APCO) yesterday announced the release of its “Definitive Guide to Next-Generation 911” and, hours later, issued a press release to clarify its position on the i3 standard...
$3.4 million approved to upgrade Springfield’s emergency dispatch center – (MA)
The city of Springfield, Massachusetts is planning to spend millions of dollars to improve its emergency communications. The Springfield City Council authorized a $3.4 million bond to cover the cost of upgrading technology at the centralized dispatch center.
North Olmsted residents submit petition regarding dispatch center ordinance – (OH)
NORTH OLMSTED, Ohio — The debate over emergency services in North Olmsted isn’t finished yet, council members passed legislation surrounding the city's dispatch centers, but residents like Alejandro Chock aren't on board. “I’m very concerned that for a period of time,...
City of Slaton considers transferring dispatch services to Lubbock County – (TX)
LUBBOCK, Texas (KCBD) - The City of Slaton is considering entering an agreement with Lubbock County for dispatch services, something city officials say would save money, but residents have some concerns. Sheriff Kelly Rowe says Slaton is the last municipality in...
Charlottesville Communications Officers are using new technology – – (VA)
CHARLOTTESVILLE, Va. (CBS19 NEWS) -- The Charlottesville-UVA-Albemarle Emergency Communications Center has made improvements for emergency responders to get into contact with people quicker. Real-time video has joined 911 and text-to-911 for visitors and residents in...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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