Comm Center News
‘Writing is on the wall’: Spokane fire dispatchers face uncertain future as new labor deal paves way for regional 911 system integration (WA)
A new labor agreement between the city of Spokane and the Spokane firefighters union paves the way for the city to join its fire dispatch services with the region’s emergency communications center. The agreement with Local 29, approved Monday by the Spokane City...
Emergency call center projected to be finished late next year – (HI)
A new facility to consolidate the dispatch centers for the Hawaii Police Department and Hawaii Fire Department is now expected to be finished late next year. Construction of the new call center, located next to the Mohouli Heights Senior Neighborhood in Hilo, began in...
Allegheny County joins Harvard program developing alternative responses to 911 calls (PA)
Allegheny County will participate in a Harvard University initiative implementing “alternative responses to nonviolent 9-1-1 calls,” the county announced today. Allegheny County is one of four municipalities chosen “from a highly competitive applicant pool” to...
Tazewell County 911 presented award by the Association of Public Safety Communications Officials (VA)
TAZEWELL, Va. — Tazewell County’s 911 center has been presented with a national award that recognizes many recent advances including emergency cellphone apps for teachers and an upcoming emergency alert system for school buses. The Tazewell County 911 Center was...
Accidental 911 calls commonplace in MV | (ID)
JEROME — Last year, some 7,800 calls into the Southern Idaho Regional Communications emergency center were classified as 911 hang-ups — an average of 21 a day. More often than not, the calls are accidental, perhaps “pocket dials” or triggered when children were...
Mulford gives lifetime of service – (IN)
Dan Mulford sits in the most comfortable spot he can find - behind a dispatch table where his voice is heard guiding those he is serving. Sunday night Ripley County lost a man who paved the way for many in the emergency management services today. At the age of 70, Dan...
NTIA Official Details Results from NG 9-1-1 Grant Funding Program – Radio Resource
A National Telecommunications and Information Administration (NTIA) official detailed the results of a next-generation 9-1-1 (NG 9-1-1) grant program during the Association of Public-Safety Communications Officials (APCO) International conference August 8 – 10.
Morgan County launches new website for emergency communications center | (TN)
MORGAN COUNTY, Tenn. — Morgan County has a new website where people can learn more about their emergency communications system and access important forms. The new website also connects people to the E-911 center's social media pages. They can follow these pages to...
Dispatcher Lindsay Gillip Awarded “The Beat Goes On” Award – (IA)
Dispatcher Lindsay Gillip received “The Beat Goes On” Award on June 10th, 2022. The award was given by the Louisa County Ambulance Service, which handled the call she had taken. According to Dispatcher Gillip, the award is given to those involved in a call involving a...
City Finalizes Public Safety Labor Agreements – City of Spokane, Washington
The City finalized labor agreements with its public safety employees that will continue the high level of service and provide financial certainty, including a multi-year deal with firefighters that will start negotiations to move to a regional dispatch partnership....
Charleston County 911 dispatcher fired over policy violations (SC)
CHARLESTON COUNTY, S.C. (WCSC) - The termination letter released by Charleston County explains the violations that led to the firing of a 911 operator last month. A county termination letter states Desiree John was fired on July 21 for failure to properly perform...
FirstNet Makes Mission-Ready Communications Accessible to All First Responders
By Jason Porter, President, Public Sector and FirstNet, AT&T
During everyday emergencies and large-scale disasters, first responders from different agencies and disciplines work together to help keep our communities safe. From the moment they’re informed of an incident until their mission is complete, the public safety community needs to stay connected at every step. And that’s precisely why FirstNet®, Built with AT&T – the only network built with and for America’s first responders – was created.
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Shortage of 911 operators means dispatch still can’t promptly deal with flood of calls (FL)
FORT LAUDERDALE, Fla. – After three bolts of lightning struck and caused a fire at a row of townhomes in Broward, dispatchers weren’t able to answer the flood of 911 calls that followed. Broward Sheriff’s Office personnel said dispatch did handle the 911 call needed...
A shift in emergency dispatch is coming, Vermonters work out the details – (VT)
Police, fire and ambulance services relying on the Vermont State Police to dispatch for them are looking for another option, because the state won’t be doing it for them anymore. House Rep. Butch Shaw, R-Pittsford, said that about 10 years ago then-governor Peter...
UNSUNG HEROES: Dispatchers serve as first line of emergency response | (IN)
FLOYD COUNTY — When Amy Popp applied to work at the Floyd County dispatch center in 2007, she didn’t expect it to become her career. “When I applied, I had no idea — I really didn’t know what the job entailed,” she said. “I didn’t know exactly what 911 dispatchers did...
Rainbow City police get raise; Etowah 911 will take over dispatching – (AL)
Rainbow City police got a raise this week, as the City Council approved a $1.50 an hour raise for personnel — just one of the public safety issues considered at the council's recent meeting. Mayor Joe Taylor said he, the city clerk and the interim police chief looked...
Sumter County now offering 911 service in 125 languages – (FL)
Sumter County has entered into an agreement with the firm, Convey911, which provides a real-time language translation system for more than 125 different languages for our 911, 311, 988 and Mobile Integrated Health Services.
Fundraising underway for dispatcher | (NV)
Douglas County 911 Dispatcher Kristin Oilar, left, is facing treatment for pancreatic cancer. Her best friend and 911 Dispatcher Melissa Johnson started a GoFundMe account to help. The pancreatic cancer that prompted fundraisers for longtime Douglas County dispatcher...
D.C. investigating response to 911 call after death of 3-month-old boy
A top D.C. public safety official conceded Friday that a misstep in dispatching paramedics delayed the arrival of a medical team after a 911 call about a 3-month-old boy who had been left in a car. The boy died, and authorities said they are investigating the...
Robbinsville Dispatcher Charged with Stealing More Than $250,000 in Township Property (NJ)
Mercer County Prosecutor Angelo J. Onofri and Robbinsville Township Police Chief Michael Polaski announced today that a 21-year employee of the Robbinsville Township Police Department has been charged with stealing and selling property and equipment belonging to the...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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