When a red light flickers on, help is on the way. All hours of the day and night at Island County Emergency Services Communications Center, a team of first responders dons headsets and waits before a veritable wall of computer monitors for a call of distress. These...

This fall, the Seattle mayor’s office and city council have agreed to jointly create a new type of crisis response unit to be available when people call 911.

The Prince William Board of County Supervisors has appointed Michele A. Surdam, who has served Prince William County for more than 30 years, to be the new Director of the Prince William County Department of Public Safety Communications.

Two members of the Loudoun County Sheriff’s Office received statewide recognition during the the Virginia Sheriffs’ Association Annual Conference on Sept. 20 in Virginia Beach. The VSA 2022 Dispatcher of the Year award was presented to Loudoun’s Molly Rau. She is...

ELIZABETHTOWN, N.Y. — Public safety workers and public officials in the tri-county area were mourning the unexpected death Monday of Essex County Emergency Services Director Max Thwaits III. Thwaits, 40, of AuSable Forks, died of heart failure around 2 a.m. Monday at...

The Lenexa Police Department uses new technology to keep people safe. It’s called SPIDR Tech and Lenexa is one of the first departments in the country to use it. The technology sends text messages to select callers after speaking to a 911 dispatcher.

Prepared Live lets citizens use their cell phone camera to live stream an emergency directly to dispatch. BROWN COUNTY, Ind. — Brown County is one of four Indiana counties that have adopted new technology for 911 calls.

A Republican senator this week introduced a bill calling for a mid-band spectrum auction with proceeds being used to fund the FCC’s “rip and replace” program, but—unlike legislation passed by the House—the current language would not provide any funding for...

Intrado, a longtime key player in the 911 industry, has sold its safety business to the Stonepeak investment firm for $2.4 billion, but Intrado will retain its Digital Workflows unit, according to a press release issued yesterday. For more than four decades, Intrado...

“9-1-1, what’s your location?” It’s a phrase we’ve heard hundreds of times on TV shows and movies. In real life though, have you ever considered the possibility that this question – one that can mean the difference between life and death – may be hard for the caller...

CENTER LINE — When Center Line Police Dispatcher John Turpin received a call from a person about a power line down on top of their garage, it was almost like he was at the scene.

The Broomfield Public Safety Communications Center has joined the fold of a regional 911 computer-aided dispatch hub that unifies response efforts for the North Metro Fire Rescue District and other government agencies.

LARGO — On the sprawling top floor of the sheriff’s office complex, the lights are dim, the windows shuttered. It’s hard to decipher day from night.

A 25-year-old woman was walking in the 1400 block of Callowhill St., just off St. Philadelphia Police Department headquarters when a man ran up behind her and robbed her around 5:40 a.m. Thursday morning, according to police.

A 22-year-old emergency dispatcher from Talihina died in a collision with a Mack truck Wednesday in Haskell County.

After years of construction, Shenandoah County has officially begun operating its new $12 million 911 radio system. At 6 a.m. Wednesday, the Shenandoah County Emergency Communications Center said goodbye to its old system and flipped the switch on the new one.

By James Careless We live in a connected world — one where connected devices such as in-car monitoring services, medical wearables and smartwatches can transmit invaluable data about the users’ specific locations and physical well-being to third-party sites. At the...

A 5-month-old chocolate Labrador puppy will soon become Maine’s first official comfort dog. Baxter will serve Maine’s three emergency communication centers, where he will offer comfort and support for dispatchers, according to Shannon Moss, a spokesperson for the...

Most dogs like to lie around the house, chew on toys, and get lots of attention. A dog in Norman has learned some new tricks at the emergency dispatch center. Emergency dispatchers carry tons of weight on their shoulders and at the Norman Emergency Communications...

UVALDE — Uvalde is getting an upgraded emergency communications center — and it won’t cost taxpayers a dime. But the improvements won’t cure the radio “dead spots” that hampered the police response to the May 24 shooting at Robb Elementary School. The nonprofit...