Osceola County Sheriff Marcos Lopez said he has fulfilled his promise to have bilingual Spanish speakers answer the phones in his 911 dispatch center. He’s now hired two of them full time to serve his Spanish-only citizens in a growing county where the majority of...

RICHMOND, Va. (WWBT) - Inside Richmond’s Emergency Communication Center, 911 call-takers are now prompted to ask each caller a series of questions depending on the situation.

A new system to improve emergency response will change the way Richmond callers provide information to 911 beginning this week. The Richmond Department of Emergency Communications went live with the new protocol system at 10:00 AM on October 10th.  

CINCINNATI (WXIX) - A new emergency alert system is being used to notify Cincinnati residents if there is an active threat. The expansion to the CincyAlert system will now send a message if there is an active situation of either potential or confirmed danger in a...

Joanna Stern, a reporter for the Journal, said she was provided six recordings of iPhone crash-detection-triggered calls by the Warren County Communications Center. These calls were triggered by iPhones of people on rides at the Kings Island amusement park, outside of...

In a divided decision, the Supreme Court of Iowa reversed the ruling of the Scott County district court denying workers’ compensation benefits to a 911 dispatcher diagnosed with PTSD.

Cumberland County is now part of a regional effort to replace phone systems used for answering 911 calls. The county commissioners recently approved a resolution to enter into an inter-governmental agreement with the South-Central Inter-County Communications Network...

Tommy Sanchez, the new district director for the Valencia Regional Emergency Communications Center, plans to apply for accreditation of the center to show it is operating at its highest level of efficiency.

The Dallas Police and Fire-Rescue departments are the latest in a growing number of U.S. public safety agencies to start using what3words, a geocoding technology that uses unique sequences of three random dictionary words to reference locations of emergency scenes and...

"Many of us wanted to help, but didn't know what to do. That's when I decided to seek a way to help others." SACRAMENTO, Calif. — Oct. 1 marked five years since the Route 91 Harvest music festival shooting in Las Vegas left 60 people dead. Marissa Wittman relives it...

Richmond Community College announced it will be creating a 911 Telecommunications program that will provide a pathway for individuals who are interested in starting a career in this field, as well as providing skills enhancement for those already working as 911...

Revelations from an internal union audit last month that found financial mismanagement at Local 1549 at District Council 37 have buoyed efforts among 911 dispatchers and operators to secede from the local and pursue other options within DC 37, THE CITY has learned....

MADISON, Wis. — Across Wisconsin, 911 dispatch shortages continue, but an outgoing Dane County leader is making sure he leaves as a trailblazer, by building up a new pilot program.

The manager wrote a memo to police Chief Shawny Williams proposing to outsource police and fire dispatch services to the Solano County Sheriff’s Office. READ FULL ARTICLE

The Hennepin County Sheriff’s office recently deployed Smart911, a nationwide program that lets people provide additional information that can be used in an emergency.

This coastal town has gone old school with a modern twist — installing an emergency call box powered by satellite, battery, and solar power across the street from Black Rock Beach in Wadleigh Park, an area infamous locally for its lack of cell service.

At 6 a.m. this morning, the Ohio Telecommunicators Emergency Response Taskforce (Ohio TERT) departed Columbus for Lee County, Fort Myers, Florida to assist with the aftermath of Hurricane Ian.  READ FULL ARTICLE For updates on the deployment please go HERE

The North Carolina 911 Board has awarded $16.3 million in grants that will benefit 911 call centers in 11 counties and cities across the state. The board also is opening a new round of funding for cooperation and enhancements by local public safety answering points...

Organizations and agencies in our area are continuing to send crews down to Florida for Hurricane Ian relief efforts. A group of Hamilton County 911 telecommunicators are heading down there. The six telecommunicators from Hamilton County will be joined by 16 others...

A team (TERT) of 911 emergency communications specialist deployed Friday for an operation in Naples, Florida, to help local first responders with answering emergency calls and dispatching resources as Florida continues to recover from Hurricane Ian. Hawkins County ECD...