Jason Moore learned how technological innovation at a South Carolina 9-1-1 dispatch center eases the burden on call-takers, accelerates response to citizens in need and improves fire department effectiveness. Public safety answering points (PSAPs), which more commonly...

The Peninsula Regional Emergency Communications Center, which serves York and James City counties, and the cities of Poquoson and Williamsburg, recently announced the roll-out of new next-generation 911 tools that will help people better communicate with first...

WASHINGTON — A coalition of public safety leaders, emergency response professionals and industry groups has called on the Senate Commerce Committee to include critical funding for Next Generation 911 (NG911) technology in President Donald Trump’s “One Big Beautiful...

N.C. 911 Board Partnered with Richmond Community College to Develop First-of-Its-Kind Program for 911 Telecommunicators In recognition of a milestone nearly five years in the making, N.C. 911 Board members and staff recently celebrated the inaugural graduates of...

NASHVILLE, Tenn. (WZTV) — Metro Council has voted to ask the mayor’s office to investigate alleged toxic workplace conditions at the Davidson County Emergency Communications Center, which handles 911 calls for Nashville.

A major upgrade to public safety services is now live in the City of Catoosa. The city has opened a new $22 million public safety complex, which includes a $6 million 911 communications center. For the first time in nearly three decades, emergency and non-emergency...

Ulster County officials, emergency personnel, and the project team of lead architect Urbahn Architects, construction manager The Palombo Group, consulting architect Alfandre Architecture and others gathered for a groundbreaking ceremony to mark the start of...

DEL CITY, Okla. (WKRC) - A man allegedly called 911 and forced the dispatcher to choose where he would next stab his father, telling her, "Say left or right, and this will be on you." According to a report from local outlet KWTV, a 911 dispatcher received a call...

CMA Fest 2025 is almost here—and Nashville 911 is ready. The Department of Emergency Communications (DEC) will be on the ground supporting public safety, keeping the city informed, and making sure help gets where it’s needed.

The Lee County Public Safety Center, formerly Lee Emergency Operations Center, has been improved and expanded and reopened this week after a year-and-a-half of work. The enlarged Public Safety Center now features a second building attached to the existing Emergency...

LYONS, N.Y. – Wayne County EMS Coordinator Paul Fera says a dispatcher went into cardiac arrest while working in the Wayne County 911 Center on May 26. Fera says coworkers noticed right away and got her to the floor to start CPR. He says the supervisor grabbed the AED...

Lee County dispatchers Kelly Boos and Jessica Knipple helped guide the father as the baby was in distress with the umbilical cord wrapped around its neck “It’s a miracle of life right before our eyes,” Lee County 911 Director Shelley Dallas said at Thursday’s award...

Leon County's 911 system is getting an upgrade. It's called Next Generation 911. ABC 27’s Brieanna Smith talked to Emergency Management Director Kevin Peters who says it's designed to adapt to current and future technologies.

For rural communities, relying on neighboring cities to help during times of crisis isn’t always guaranteed, according to one Alaska city official, whose government has turned to the cloud to strengthen and protect its emergency dispatch services against potential...

BROWN COUNTY, Wis. (WBAY) - The Brown County Board of Supervisors heard from 911 dispatch callers Wednesday night on concerns about a proposed overtime policy. The county currently has 20 vacancies for dispatch positions -- up from 15 in March -- and despite past...

California's next-generation 911 project has been paused for months, but at least one former official says everything is fine. alifornia’s yearslong next-generation 911 rollout has been marked by safety concerns and delays, with some dispatch centers experiencing...

The nearly $68 million project was funded through a sales tax that voters approved in 2018. EVERETT, Wash. — Snohomish County's new 911 call center will start taking emergency calls Wednesday morning. KING 5 got an exclusive look at the new space off Everett Mall...

In a Gatesville City Council meeting held on Tuesday, a resolution was adopted authorizing the creation of the Central Texas Regional 911 Emergency Communications District (ECD) through the Central Texas Council of Governments (CTCOG), which administers the state’s...

The Citrus Heights City Council on Wednesday approved the latest contract for work on a $1.24 million Police Department Communications Center remodel project. What initially began in 2022 as a $600,000 allocation to upgrade the Citrus Heights Police Department’s...

MERIDEN —The Planning Commission unanimously approved plans to build a 6,000-square foot emergency dispatch center at 32 W. Main St. next to the police station.  The single-story center will serve as a communications and operations hub for the city's police, fire and...