MANCHESTER — It’s been several months, but Manchester-by-the-Sea Police continue to transition to a new system of handling emergency calls.

Kathy Knudsen has returned to Concordia in a job she loves, and brought almost 24 years of experience with her. Knudsen, the new dispatch supervisor at the Concordia Police Department, began her career in Concordia in 1999. After five years she went to work with the...

A coalition of public-safety associations today reiterated its support for federal legislation that would provide the funding needed to pay for 911 centers to migrate from legacy technologies to an IP-based next-generation 911 (NG911) platform that is designed to...

If federal funding for technology infrastructure to support the transition from E911 to NG 911 isn't restored quickly, the underlying technology is on life support. READ FULL ARTICLE

PRINCE FREDERICK, Md. – The Calvert County Board of County Commissioners (BOCC) celebrated the retirement of Jacqueline “Jackie” Vaughan, director of Public Safety. Jackie retired after dedicating 42 years of faithful and loyal service to the citizens of Calvert...

MORGANTON, N.C. — Emergency dispatchers in Burke County have a new furry friend in the office with a special job. Ellie Maye, a 12-week-old golden doodle, will be trained as a therapy dog for 911 dispatchers and work in the county’s emergency communications center in...

The new El Cajon Community Care pilot program will give callers who do not appear to be in danger the option of talking with a nurse, who can still help schedule doctor’s appointments and arrange rides to clinics. “We’re looking at a holistic approach,” Bent Koch,...

CRYSTAL LAKE, IL - Southeast Emergency Communications has once again been recognized by The International Academies of Emergency Dispatch as an Accredited Center of Excellence for emergency medical dispatching. SEECOM is the 225th Medical Ace in the world.

LONGMONT — Stonepeak Partners LP, a New York investment firm that specializes in infrastructure assets, has purchased a business unit from Longmont-based Intrado Inc., a company that makes advanced emergency communications systems for public safety agencies, in a deal...

BEVERLY HILLS, Calif., Jan. 31, 2023 -- Next Generation Advanced (NGA), a global leader in NG911 digital emergency communications services and source for complete, adaptable, and reliable solutions announced today that they were awarded the $37M contract to provide...

PITTSBURG, Kan. — The Pittsburg Police Department recently joined other Kansas agencies in an effort to improve public safety with access to next-generation 911 services. This partnership allows improved location services that include more accurate longitude/latitude,...

BALTIMORE - Today, Convey911, a Baltimore-based multilingual technology company serving public safety and local government, announced it has closed a seed funding round and added critical new features to its patent-protected communications and language...

CHILLICOTHE― On a Thursday afternoon last year Taylor Matson, a Chillicothe Police Department dispatcher, took actions that helped save the life of Ross County Sheriff's Office Sgt. Eric Kocheran who was shot in an exchange at the law enforcement complex in...

Working as an emergency dispatcher requires a large skill set, and multitasking sits at the top of the list as one of the most helpful and essential for handling intense situations every day. Citizen Potawatomi Nation Police Department dispatcher Joan Nevin knows that...

SCOTT CITY, Mo. (KFVS) - 911 dispatchers in Scott City have a new tool to use during an emergency. Through an app on your smartphone, and with your permission, they’ll be able to access your phone’s camera, which they say will help first responders.

KINGWOOD – A former Preston County Office of Emergency Management dispatcher says she was subjected to inappropriate sexual conduct and retaliation after she reported her concerns to county officials.

Mindbase provides 911 telecommunicators access to purpose-built mental health & wellness resources through the partnership with RapidSOS READ FULL ARTICLE

The Seattle Police Department (SPD) began a new process Thursday to follow up with 911 callers and crime victims in the city. The process involves sending fully automated text messages and emails seeking feedback and aims to “improve services to the community." READ...

VICTORVILLE -- Golden Meadow Lane in Victorville saw deputies show up following an early Monday morning phone call after 5:00am.