As of this month, Emergency Medical Services dispatchers have a new, artificial-intelligence based system that will help them make critical decisions like those faster and better, parish officials say.

New York City, home to the largest and busiest 911 system in the country, is on track to implement a next-generation 911 system in 2024 that can accept photos and videos from callers, according to an annual report released by the city’s Office of Technology and...

“These people are the true first responders,” says Lake County Emergency Management coordinator Mark Clary of the staff at the Dispatch Center, tucked away on the second floor of the courthouse.

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The technology suite will improve their ability to effectively and efficiently respond to emergencies within the community. NEW LONDON, Conn. — The New London Police Department announced the launch of Prepared Live, a software that enables the 9-1-1  dispatch center...

Despite optimizations made in an iOS 16 update in November, the iPhone 14's Car Crash Detection feature continues to accidentally call 911 when a user may be on a rollercoaster, skiing, or doing other physical activities the device misunderstands as a car crash. In...

  For more than two years, the Weld County Department of Information Technology, Public Safety Communications, the Weld County Sheriff’s Office and 42 first responder agencies countywide have collaborated to implement CentralSquare, according to a county news release....

RGB Spectrum’s Galileo processor powers a state-of-the-art, massive, 48ft wide by 8 ft tall LED video wall able to display all of their video sources simultaneously READ FULL ARTICLE

Federal funding to pay much of the cost to transition 911 centers to IP-based next-generation 911 (NG911) technology is not included in the $1.7 trillion omnibus funding bill that many in Congress hope to pass prior to Friday’s government-shutdown deadline. READ FULL...

Comtech announced today that, in partnership with the National Emergency Number Association (NENA: The 9-1-1 Association), it will be honoring America’s 9-1-1 professionals during the 2022 SERVPRO First Responder Bowl in Dallas, Texas on Dec. 27. The game will be...

MASSENA, New York (WWNY) - St. Lawrence County Emergency Services dispatcher Michael LeClair got the chance to meet newborn Evelynn Amelia Lake on Tuesday.

A former 911 dispatcher with a volunteer fire department in Ohio has allegedly admitted to starting at least 24 fires in the area because he wanted to keep his co-workers busy.

INDIANAPOLIS — Around noon Saturday, 13 callers were in the queue at the Marion County 911 Communication Center. The wait time for an operator was nearly 19 minutes.

  Arlington's Emergency Communications Center is getting a makeover. New RapidDeploy technology will allow more data sharing and integrate mapping in an effort to better locate the person calling 911.    

PITTSBURGH (KDKA) -- A Greene County 911 operator appeared in court on charges related to the death of a woman in 2020.  Leon Price was held for trial on charges including involuntary manslaughter.

TULSA, Okla. — As several recruits graduated from the Tulsa Police Department’s Public Safety Communications program, one recruit had a touching reunion with an officer who had helped her several years before.

The Sheriff's Office and Office of Emergency Management worked together to make the necessary changes. READ FULL ARTICLE

San Juan County is pleased to announce that cellular phone users in the county can now send text messages to 911 in an emergency. This new feature increases accessibility to emergency services and helps San Juan County’s emergency response teams quickly and...

LAGRANGE, Ga. (Atlanta News First) - New software is enabling 911 dispatchers across the state of Georgia to see what’s happening in real time when someone calls for help.

TOLEDO, Ohio (WTVG) - A debate is brewing in Toledo about extra money that emergency dispatchers believed they were getting.