Have you ever called the police to report something, only to wait on hold and hang up out of frustration? In Merced County, chances are the person on the other end of the line probably feels the same way.

Fredericksburg Police say with a New Year comes a new 911 in Fredericksburg. Next-generation 911, or NG911, is an upgrade to the traditional 911 system, which only allows people to call for help using a phone. READ FULL ARTICLE

Those who help others sometimes need help themselves. As part of the Ohio First Responder Recruitment, Retention and Resilience Program, the department will be allocated $310,000 over a two-year period for annual wellness checkups for police officers and dispatchers,...

"We are absolutely diverting essential resources away from people who need it toward a feature on a phone." During a mid-December weekend the dispatchers at the Summit County 911 Center fielded 71 automated crash notifications from skiers’ iPhones and Apple watches at...

JANESVILLE, Wis. — One southern Wisconsin 911 center employee takes her work behind the scenes seriously. And the longtime civil servant just celebrated 30 years on the job. READ FULL ARTICLE

The passage of Senate Bill 3127 that officially went into law this week was a surprise. It specifically makes "emergency medical dispatchers" first responders. But he said that doesn't cover everyone.

Routt County officials are asking residents and visitors to be wary of automated emergency features on their smartphones and wearable electronic devices.

Local fire departments and emergency medical services are now using new, automatic dispatching software in the hopes of improving efficiency and response times.

KANSAS CITY, Mo. (KCTV) - Picture this: A loved one is experiencing a medical emergency. You pick up to phone, frantically call 911, and you’re put on hold.

Both the House and Senate have passed a $1.65 trillion omnibus spending bill that should assure that federal-government agencies will be funded through September, but the legislation does not include funding for IP-based next-generation 911 (NG911) deployments or...

New year, new 911 operators. The Broward Sheriff's Office's agreement with the county to run the area's 911 communication system expired this morning. The county say they will now make plans to transition from BSO to a different organization who will who receive...

NASHVILLE, Tenn. (WSMV) - Two years ago, on the day of the Christmas bombing, AT&T phone lines went down impacting all calls to Nashville’s 911 center.

HENRICO, Va. (WWBT) -A couple in Henrico got the chance to say thank you to a county 911 dispatcher for helping to save a man’s life after he was found by his wife going into cardiac arrest.

When someone calls 911, they expect the quickest response possible from first responders.  Unfortunately that expectation is not always met in Seattle when it comes to medical emergencies, that is, if your address is on a list of addresses responders are told to...

MARSHALL - Madison County first responders have expressed their dissatisfaction with the county's outdated public safety radio network for some time, but the county is now one step closer to overhauling its 911 radio network.

As of this month, Emergency Medical Services dispatchers have a new, artificial-intelligence based system that will help them make critical decisions like those faster and better, parish officials say.

New York City, home to the largest and busiest 911 system in the country, is on track to implement a next-generation 911 system in 2024 that can accept photos and videos from callers, according to an annual report released by the city’s Office of Technology and...

“These people are the true first responders,” says Lake County Emergency Management coordinator Mark Clary of the staff at the Dispatch Center, tucked away on the second floor of the courthouse.

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