Comm Center News
Safety advocates push for DC budget to be restored as lawmakers consider reversing cuts (Washington, D.C.)
WASHINGTON (7News) — D.C. leaders and public safety advocates are closely watching the U.S. House of Representatives, as they are considering a bill that restores more than $1 billion to the city’s budget that was cut in the spending bill Congress had to approve to avert a government shutdown.Ahead of the vote on the spending bill, city leaders went to Capitol Hill multiple times this week to talk lawmakers into getting rid of the measure that cuts D.C.’s spending.Mayor Muriel Bowser and others warned this could lead to tens of millions of dollars being cut from key public safety and education services, including almost $4 million from D.C.’s Office of Unified Communications (OUC), which runs the 911 call center.Dave Statter, who is a public safety advocate and a long-time watchdog of OUC, told 7News this cut could kneecap an agency that has already been hobbling —in the eyes of critics— for the past year.”With this bill, essentially what is happening is they’re defunding the police, fire, EMS, and 911 and other important agencies that make the difference between life and death in the city,” Statter said. “It’s probably somewhere near a 5 % cut in their operating budget. “They’re already having problems filling positions. They’ve apparently done better in hiring more people. I’d hate there to be a setback. Having effective leadership has been the big problem in OUC, but if you cut 3-to-5 % of their budget, that’s not a good sign for OUC.”The 7News I-Team has reported at least eight technical incidents with the 911 call center since May 2024, which is less than a year ago.Just this past week, as lawmakers debated the spending bill that included the cut to the nation’s capital, there were two concerning incidents at OUC.Last Sunday, there were a number of calls that went unanswered by dispatch over a five-minute period.Just days later, on Wednesday, OUC reported a 12-minute interference issue that resulted from a faulty antenna located in a different building in the city.The agency released the following statement for the Wednesday incident:Earlier today (Wednesday, March 12, 2025), the Office of Unified Communications (OUC) shared information related to an unauthorized remote user that caused interference with OUC’s radio system relied on by the Metropolitan Police Department (MPD). The incident investigation, conducted by OUC and the Federal Communications Commission, has concluded. There was no malice associated with the incident as it was caused by a faulty bi-directional antenna located in a building within the District. Installers are working to correct the issue. This morning, the radio system was impacted for approximately 12 minutes and there was no total loss of service. Property owners and managers should familiarize themselves with bi-directional antenna requirements for the District of Columbia.Statter said he worries issues at OUC will only get worse if the cuts to the city’s budget remain.”Taking this money away will make it worse. It will impact 911. They won’t have the money to hire people, probably. They likely won’t have to money for all of the overtime that’s necessary to keep those seats filled 24/7,” Statter said. “If you don’t have the money for training, if you don’t have the money to have people answer the phones promptly, people will get delayed calls, they’ll get people who aren’t trained well enough. They already have that problem.”City leaders and Statter may have suffered some whiplash Friday night.That night, the Senate approved the spending bill as-is, keeping the D.C. budget cut in.However, immediately after, Sen. Susan Collins, R-Maine, introduced a standalone bill to undo the funding cut from the spending bill.”This bill would simply fix a mistake in the House CR that prevents the District of Columbia from spending its own tax dollars as part of its budget, which Congress routinely approves,” Collins said. “As a result, unless this bill is passed, D.C. would have to operate under its fiscal year ’24 budget for the remainder of 25, potentially requiring $1.1 billion in local spending cuts. Reducing D.C.’s local funding expenditures will not result in a dollar of federal savings.”The Senate passed the bill to restore D.C.’s funding, and it now awaits a vote in the House.Collins said the bill has been endorsed by President Donald Trump and U.S. Rep. Tom Cole, R-Okla., who is the chairman of the House Committee on Appropriations.Until the House approves the standalone bill, the District is still technically short more than $1 billion from the budget with only half of the fiscal year left to go.7News On Your Side asked OUC how any cuts to the agency could affect service. A spokesperson deferred to Mayor Bowser’s office.A spokesperson from the mayor’s office provided a statement saying, “We remain hopeful that our partners in Congress will get it fixed this week. We sent a balanced budget to Congress last year, they approved it, and we have been operating under this budget for nearly six months.”7News On Your Side also reached out to the D.C. Office of the Chief Financial Officer, asking the following questions:Until the standalone bill fully passes, is your office preparing what cuts and/or layoffs to make?Have cuts or layoffs already been made?If the standalone bill does not pass, how soon will your office begin funding cuts and layoffs?A spokesperson provided the following statement in response:There is no need to take immediate action. However, we are prepared to work with the Mayor and Council to take the necessary steps if the final bill is not approved.The House is scheduled to reconvene on the floor on Tuesday.Until then, there may be a great deal of breath-holding across the District.”The people who are going to suffer when they take money away from OUC is the public. Ultimately, they’re the ones who hurt when 911 isn’t operating properly,” Statter said. “And it also impacts the people who perform public safety out in the field: police, firefighters, EMTs. 911 is also their life safety line, and if they don’t have the people in the seats – the dispatchers, particularly, right now they’re very shorthanded – they’re not going to get the help they need when they’re in an emergency.”
Adams County, Colo., enhances public safety with ASAP implementation (CO)
COMMERCE CITY, Colo.—The Monitoring Association (TMA) has announced that the Adams County Communications Center Authority (ADCOM911) has completed implementation of the Automated Secure Alarm Protocol (ASAP) Service.
ADCOM911 went live with the service on March 4, becoming the 149th emergency communications center (ECC) in the U.S. and fourth in Colorado to adopt the ASAP program
The ECC dispatches emergency services for multiple law-enforcement agencies, including the Adams County Sheriff’s Office, Brighton Police Department, Commerce City Police Department, and Northglenn Police Department, as well as multiple fire districts and departments.
The decision to implement ASAP Service was driven by ADCOM911’s desire to reduce the number of incoming calls to its ECC from alarm-notification centers; it also wanted to minimize human typing errors and accelerate call-processing times. The adoption of ASAP Service will enhance emergency-response efforts significantly by streamlining the transmission of alarm data directly from alarm-monitoring centers to ECCs (also known as 911 centers), eliminating the need for verbal relay of information and ensuring greater accuracy and speed.
“ADCOM911 is excited to announce the implementation of ASAP Service. ADCOM911 is striving constantly to improve our service to the community, and this application will aid us in that endeavor as it streamlines the dispatch process, shortens response times, and greatly assists in saving lives and property,” said Joel Estes, ADCOM911’s director.
In 2024, ADCOM911 handled approximately 12,000 alarm calls, an increase from 11,500 alarm calls in 2023. The agency also managed more than 170,000 emergency calls and 500,000 total calls, dispatching more than 300,000 service requests last year. As the population served by ADCOM911 continues to experience significant growth, the integration of ASAP Service is a crucial step toward ensuring public-safety communications keep pace with increasing demands.
ADCOM911’s ASAP Service implementation is supported by the following alarm companies: ADS, ADT, Affiliated, Alert 360, Brinks Home Monitoring, Dynamark, EverOn, Guardian Protection, National Monitoring Center, Rapid Response Monitoring Services, Security Central, Securitas, Tyco/JCI, United Central Control, Vector Security, and Vivint.
Since its launch in 2011, ASAP Service has been helping ECCs reduce the time it takes to dispatch emergency responders by an average of two minutes for alarm- and sensor-generated calls initiated by alarm-monitoring centers. By delivering information directly to an ECC’s computer-aided dispatch (CAD) system and automatically creating a call for service without human interaction, ASAP Service is reducing time to action, workload, and human errors to improve emergency-response outcomes. ASAP Service utilizes American National Standards Institute (ANSI) standard protocols developed cooperatively by the Association of Public-Safety Communications Officials (APCO) and TMA.
Learn more about how TMA’s ASAP Service saves lives every day nationwide at www.ASAP911.org.
Cal OES, contractor failed to thoroughly test Next Gen 911 network before deploying to handle real calls, sources say (CA)
Two high-level project insiders have come forward with allegations the company NGA and the California Office of Emergency Services (Cal OES) failed to thoroughly test the state’s new digital 911 network end-to-end before deploying the system to handle real...
Former Platte County dispatcher sues sheriff’s office for sex discrimination, retaliation (MO)
A former Platte County dispatcher has filed a lawsuit against the Platte County Sheriff’s Office alleging sex discrimination, a hostile work environment and retaliation under the Missouri Human Rights Act. READ FULL ARTICLE
City and county may share future 911 call center (NC)
The city and county have been discussing the possibility of a joint 911 call center for a decade now. Fayetteville is rapidly outgrowing its current emergency communications center, located on the second floor of City Hall, and city leaders are looking to build...
Revere City Council Approves Agreement Bringing Chelsea into Regional Dispatch Center (MA)
The Revere City Council unanimously approved an intermunicipal agreement allowing Chelsea to join Revere and Winthrop in the Metro North Regional Emergency Communications Center (MNRECC). Since the MNRECC began 15 years ago, Revere Mayor Patrick Keefe said the goal...
Cobb 911 honored for excellence in emergency medical dispatch (GA)
The Cobb County Department of Emergency Communications team has made yet another monumental achievement, being named an Accredited Center of Excellence (ACE) for the use of its Emergency Medical Dispatch protocol by The International Academies of Emergency Dispatch (IAED).With this achievement, Cobb County DEC becomes the 351st Medical ACE in the world. This recognition comes just months after the Cobb County DEC team became the 33rd Police ACE in the world.
The IAED’s ACE credential represents the highest distinction for emergency communication centers, certifying that they meet or exceed global standards for best practices in emergency response.
“Earning ACE status is no small feat,” said DEC Director Melissa Alterio. “It means that our center meets the highest standards of emergency medical dispatch, ensuring that every call we handle is done with precision, professionalism, and lifesaving care.”
The road to ACE status was a collaborative effort of the DEC’s Training and Quality Assurance Unit and Operations Division. The entire team played a vital role in achieving this milestone. Their collective efforts exemplify the DEC team’s commitment to excellence.
Reflecting on the impact of this milestone, Director Alterio stated, “This achievement is not just a badge of honor- it is a testament to who we are as a team and as public safety professionals. It instills pride in our department, our profession, and our team, proving once again that Cobb County 911 is a leader in emergency communications.”
Achieving ACE status required the DEC to meet IAED’s 20 Points of Accreditation, including strong local oversight, a rigorous quality assurance process, and a commitment to data-driven continuous improvement. The IAED’s Priority Dispatch System is recognized as the standard of care and practice for emergency dispatch and is used in over 3,500 emergency communications centers across 46 countries.
Cobb County DEC will be recognized at the 2025 Navigator Conference in Orlando, Florida, and will receive an accreditation plaque commemorating their achievement.
Ulster County 911 center gets therapy dog (NY)
KINGSTON, N.Y. — The Ulster County Department of Emergency Services has launched a therapy dog program to support public safety telecommunicators in the Division of Emergency Communications (911), county officials announced on Monday. This initiative marks the first...
Public safety report says Vermont’s dispatch system needs a overhaul
The Department of Public Safety is looking for input on a new report that suggests major changes to how Vermont handles emergency dispatch calls. Lawmakers created the Public Safety Communications Task Force in 2023 to take a hard look at the state’s dispatch calling...
Judge says man’s son to blame in killing, not the hour delay by 911 dispatchers (MI)
A 911 dispatcher told James Boone that police would respond after he expressed fear about his troubled adult son, who had stopped taking medication for mental illness. “Ma’am, he’s threatening me,” the father said. “Will you hurry up?” An hour later, police had yet to...
Compton CHP dispatcher used law enforcement database in $3.3M fraud scheme, feds say (CA)
A California Highway Patrol dispatcher allegedly used a law enforcement database to find a prison inmate's personal ID information — using it to fraudulently obtain COVID jobless benefits as part of a larger $3.3 million fraud scheme involving four other people,...
AR 911 dispatcher awarded for de-escalating armed man
A 911 dispatcher was credited with de-escalating a situation involving an armed man on March 1. Jennifer Hawkins received the Distinguished Service Award from Sheriff Mike Allen after successfully talking an armed man into surrendering to deputies. READ FULL...
Illinois proposal could ensure emergency medical dispatchers are trained on telecommunicator CPR
A bill heading to the Illinois House floor could require all 9-1-1 dispatchers to be trained on telecommunicator CPR. Rep. Lisa Davis (D-Chicago) said Thursday that instructions and guidance from dispatchers could mean the difference between life and death for...
Denver 911 proposes to double fee to improve response time, keep operations afloat
Denver's public safety agency is pushing to roughly double the fee for 911 emergency services, arguing it's necessary to keep operations afloat and meet response time requirements. The proposed fee hike — from $1.20 to $2.12 per month — would apply to...
Great Falls 911 Center hosts hiring blitz to tackle staffing shortage (MT)
GREAT FALLS, Montana – The Great Falls/Cascade County Emergency Communications Center is hosting a hiring event to address a critical staffing shortage. The event, designed to fast track applicants, offers a unique opportunity for those interested in becoming 911...
New Hampshire 911 Comfort Dog Completes Training, Joins Team Full-Time
LACONIA, N.H. – After nearly a year of specialized training, Winni, New Hampshire 911’s first comfort dog, has officially completed her program and will now serve full-time alongside her handler, Supervisor Abigail Rider. The Division of Emergency Services and...
Brown County Dispatch faces morale crisis amid staffing shortages and overtime demands (WI)
Hours of overtime are leading to low morale among Brown County Dispatch employees. Dispatcher Kirk Parker said fluctuating schedules are unsustainable. “The majority to stay later in the day than originally agreed upon, affecting home life, medical appointments, court...
Bipartisan Senate legislation would reclassify 911 personnel, require new FCC reporting
Text of the bill—S.725, the “Enhancing First Response Act”—was not available on www.congress.gov at the time of this posting, but a press release posted on Klobuchar’s website states the bill would update the Standard Occupational Classification (SOC) of 911...
First responders concerned with communication issues after new statewide system rollout (UT)
SALT LAKE CITY (KUTV) — In recent months, the Utah Communications Authority and L3Harris Technologies rolled out a new communications system in Utah for use by first responders across the state; however, it hasn’t been a seamless transition for some agencies.
Communications Officer Carol Hunter Retires After Nearly 40 Years of Lifesaving Calls (MO)
Hunter began her career in 1985, when the police station was still housed in the historic Carnegie Library building on Broadway. At the time, the department’s communication system was rudimentary compared to today’s standards, relying on a push-button 911 phone...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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