Dr. Reckard says If you're with someone who is struck by lightning, the first thing to do is call 9-1-1 and get help on the way. Once you have done that, ...

Cape Town - There's no doubting Indian skipper Virat Kohli is one of the greatest cricketers of his generation. READ: 45 minutes of bad cricket put us ...

Meigs County 911 has one dispatcher on shift at a time and, according to ... testimony in support of an alternative to the two dispatcher requirements.

Branch County Commissioners Tuesday approved hiring retired dispatchers Cindy Kochendorfer and Nancy Marson as temporary contract employees ...

COLDWATER, MI (WTVB) - The Branch County Board of Commissioners formally approved the hiring of two more former 911 dispatchers Tuesday to ...

Last week, on wweek.com, we wrote about the nearly 100 calls that Portland's emergency dispatchers fielded from out-of-state callers complaining ...

Dispatchers are the eyes and ears over all major events in the forest, monitoring firefighting activity down to the smallest of details, said Lorena ...

RSS
FCC Adds 9-1-1 Congressional Mandates to August Meeting Agenda

Pai circulated draft rules that would implement two recently enacted laws to improve emergency calling, the Kari’s Law Act of 2017 and RAY BAUM’S Act of 2018, and extend 9-1-1 location requirements to additional calling platforms.
“For more than five years, I have had the privilege of working alongside Hank Hunt as he told the story of his daughter Kari and advocated tirelessly for changes to 9-1-1 dialing so that other families do not have to endure a similar tragedy,” said Pai. “His efforts led to the adoption of Kari’s Law. In a few weeks, the commission will have the opportunity to implement this and other legislation that will help people reach 9-1-1 without dialing an access code and be quickly located by first responders, regardless of the technology platform used to call for help. I hope that my fellow commissioners will join me in supporting this potentially life-saving action.”
President Donald Trump signed Kari’s Law Act of 2017 into law last year.
The law requires MLTS to enable users to dial 9-1-1 directly, without having to dial a prefix, such as a 9, to reach an outside line and to provide notification, such as to a front desk or security office, when a 9-1-1 call is made to facilitate building entry by first responders.
Kari’s Law is named in honor of Kari Hunt, who was attacked and killed by her estranged husband in a motel room in Marshall, Texas, in 2013. Hunt’s 9-year-old daughter tried to call 9-1-1 for help four times from the motel room phone, but the call never went through because the hotel’s phone system required dialing 9 for an outbound line before dialing 9-1-1.
In addition, Section 506 of RAY BAUM’S Act requires the FCC to consider adopting rules to ensure that “dispatchable location” information — the caller’s street address and other specifics, such as floor level or suite number — is conveyed with 9-1-1 calls, regardless of the technological platform used, so that first responders can be quickly dispatched to the caller’s location.
If adopted at the August meeting, the new rules would provide clarity and specificity to these statutory requirements so that companies can effectively meet their obligations under Kari’s Law and RAY BAUM’s Act. The new rules would also establish dispatchable location requirements for 9-1-1 calls from MLTS, fixed telephone service, interconnected VoIP services and telecommunications relay service.
Would you like to comment on this story? Find our comments system below.

Jackson can be heard yelling in the background that Ihlendfeldt had just shot at her door and windows as the dispatcher reassured her that police ...

Dispatcher: "Are you on St. Margaret Street?" "He fired the gun, he fired this m----- f----- gun, can you send paramedics? Someone has been shot," the ...

"It was insane,” Dispatcher Sarah Carrier said. ... Dispatchers said not to call 911 just to see if it's working during an outage because it can tie up the ...

... services through our dedicated Public Safety Answering Point for a 19 square mile community of 59,000 residents. Piscataway Township is an EOE.

Emergency Medical Dispatch (EMD) refers to a system that enhances services provided by Public Safety Answering Point (emergency) call takers, ...

Why 6 GHz Is Critical to Public Safety and Industry
By Jamie Barnett

In the FCC’s proposed rulemaking to allow unlicensed use in the 6 GHz band, the commission noted that the 6 GHz band is used for a variety of critical services, including public-safety communications for first responder dispatch. The Association of Public-Safety Communications Officials International (APCO) is one of many groups that protested the rulemaking, filing comments with the FCC stating, “APCO remains concerned that expanding unlicensed use in the 6 GHz band will cause harmful interference to public-safety operations. Fixed links are not designed to detect interference until after a communications link fails, putting safety of life and property at risk.”
Industry also has critical communications affecting the safety of life and property, such as RigNet’s 6 GHz microwave network in the Gulf of Mexico, providing 24,000 square miles of WiMAX coverage at sea. 
“This network is essential for preventing disasters on deep sea oil platforms by providing high throughput communications for the thousands of sensors on board these remote locations providing real-time analysis,” said Brendan Sullivan, RigNet chief technology officer (CTO) and chief information officer (CIO). “And when accidents do happen, fast, reliable communications is absolutely essential. Unlicensed use can cause crippling interference.”
RigNet argues that if unlicensed 6 GHz is in use, this particular spectrum becomes a wireless access point for multiple users on the platform that provides the backhaul for the network to perform.
“The microwave signals are running on the 6 GHz frequency, if someone puts up an antenna in the free-range area, and starts broadcasting, it will knock that network out,” said Sullivan.
Dr. Alexei Vederko, manager of global RF engineering for RigNet, provided scientific evidence of RigNet’s argument with a series of calculations that showed unacceptable interference because of the structure of the network and the probable positioning of the interference sources on the same platforms and in the main lobe.
The 6 GHz network is the most reliable broadband point-to-point communications network in the Gulf of Mexico. This signal is used to power the microwave connection currently available, and because it is a point-to-point microwave, any interference can disrupt the network in the Gulf of Mexico, as well as the network for public-safety communications used by first responders, 9-1-1, wireless emergency alerts, emergency communications and other critical communications.
The 6 GHz network is being upgraded to Long Term Evolution (LTE), expanding the coverage to 45,000 square miles. The network is used by RigNet and its customers, but anyone with LTE roaming may access the network and pay roaming charges. With the upgrade to LTE, 9-1-1 calls, emergency communications, disaster preparedness, telemedicine and personnel evacuation will be greatly enhanced. But because unlicensed use would occur primarily on the same platforms that carry the network backhaul, the likelihood of interference with these communications is unacceptably high.
With LTE, new levels of public safety are available to the personnel working on oil platforms and oil field service vessels, as well as to any person in the Gulf of Mexico within the coverage of the network. The use of unlicensed 6 GHz can threaten public-safety communications. If communications is interrupted, persons throughout the area will be unable to use the network for at-sea firefighting, medical evacuation, suicide prevention, search and rescue (SAR), disaster preparedness, emergency and weather alerts.
Constant and highly reliable communications is essential in the Gulf of Mexico. At any given time, thousands of workers are on these platforms. Therefore, better ship-to-shore data exchanges can minimize communications failure that can lead to poor early detection and response in the event of an emergency.
“Following past incidents, the industry has increased its safety position, developing daily operational reports and this data to shore is necessary, and if a rig cannot do that, you have to shut the rig down,” said Sullivan. “This is why RigNet has the highest standards of critical comms available for offshore energy.”
The interesting thing about the at-sea network is the nature of where the interference will come from. Any interference here has the possibility to go further than it would on land. Unlike terrestrial networks, this at-sea network’s links are entirely dependent on the positioning of oil platforms. Because microwave links go up to 30 miles, 6 GHz works well across these distances, power levels and environmental factors in a way that other microwave frequencies do not.
In Vederko’s analysis, he reported that seawater is more reflective of RF energy than terrain, where there is more absorption and diffusion. At sea, even with some significant wave action and sea state, unlicensed use can be expected to cause more severe interference than on land.
“We are looking at past precedence,” said Sullivan. “Ensuring the availability of 6 GHz for use by the energy industry is essential to their operations.”
RigNet is very much in favor of the FCC finding additional spectrum for Wi-Fi and 5G, but it needs to be done in a way that avoids interruptions of public safety and other critical communications.
Jamie Barnett, RigNet’s senior vice president for government services, is a former chief of the FCC’s Public Safety and Homeland Security Bureau.

RSS
IJIS Institute, DHS S&T, Google Host Event on Text-to-9-1-1 Translation

Last month, the IJIS Institute, the Department of Homeland Security Science & Technology Directorate (DHS S&T) and Google hosted a Text-to-911 Translation TechFest at the Google campus in Kirkland, Washington.
The TechFest was designed to encourage nationwide efforts to improve technologies in support of public-safety communications and response. The event included participation from technologists, public-safety leaders, language service providers and trade associations such as the Industry Council for Emergency Response Technologies (iCERT).
Sending texts to 9-1-1 to request help from public safety—fire, EMS or law enforcement—is becoming more common across the U.S. The TechFest brought together key thought leaders on this subject from multiple disciplines to help address concerns regarding use, implementation and public education around text to 9-1-1, particularly for people with limited English proficiency who are trying to communicate with public-safety officials. According to U.S. Census data more than 60 million people nationwide speak a language other than English in their home, and approximately 28 million people are identified as having limited English proficiency. Public-safety officials have found in many communities across the country that not long after implementing text to 9-1-1, public-safety emergency call centers begin to receive text communications in languages other than English, necessitating the need for translation.
The TechFest revealed that public safety officials currently depend on machine translation for handling non-English texts to 9-1-1 and sought to understand the efficacy of machine-translation software in support of life and safety calls for assistance. The project team also received a commissioned report to understand the accuracy of machine translation and through the event, demonstrated the use of human interpreters or interpreting services to augment machine translation of non-English texts to 9-1-1. As the project moves forward, the TechFest investigation of Language Service Provider (LSP) “coaching” of machine-translation will result in implementation guidance and recommendations for operational and technical issues stemming from the findings. At the national level, the lack of a nationwide program and clear funding stream to support next generation 9-1-1 efforts continues to result in a patchwork approach with implementation by jurisdiction, which creates challenges for adoption, standardization, and affordability.
Next steps for the project include additional collaboration between public-safety emergency call centers, industry technology providers and language service providers, to address affordability of a commercially-available, public safety grade solution for text-to-9-1-1 translation.
Would you like to comment on this story? Find our comments system below.

RSS
Hamilton NG911 Joins iCERT

Dedicated to providing technological advancements in the emergency services industry, Hamilton NG911 has been involved with and presented to numerous government and industry organizations. The company has collaborated with standards organizations in developing industrywide standards for next-generation 9-1-1 (NG 9-1-1) operations.
“We are pleased to join iCERT and are proud to align with their commitment to affecting policy and achieving widespread customer accessibility for emergency services,” said Toni Dunne, national account manager of Hamilton NG911. “Hamilton NG911 is committed to industrywide collaboration and education, which we believe is paramount to realizing the breadth of possibilities that NG 9-1-1 service brings.”
Since its founding in 2005, iCERT remains the exclusive provider-only trade association championing commercial response technology organizations.
“Each iCERT board member offers unique technology capabilities to advance public safety, just like Hamilton NG911,” said Kim Robert Scovill, iCERT executive director. “We look forward to Hamilton NG911’s leadership in our mission to advocate for more new funding and introduction of the newest and best technologies in the public-safety sector for first responders and the public.”
Hamilton NG911 provides NG 9-1-1 core services using a robust infrastructure and experience in mission-critical IT service and support solutions.
Would you like to comment on this story? Find our comments system below.

RSS
Wireless Carriers Want Phased-In 3-Meter Z-Axis Accuracy, No Floor-Level Data

The concerns were part of reply comments filed in response to the FCC’s proposed March rules that side with public safety and would require a vertical (Z-axis) location accuracy metric of ±3 meters relative to the handset for 80 percent of indoor wireless 9-1-1 calls. The new rules will help first responders more accurately locate people who make wireless 9-1-1 calls from multistory buildings.
AT&T argued against requiring floor-level data and agreed with Google that the FCC use a timetable for increasingly demanding Z-axis call coverage and/or geographic coverage requirements. “Given the variances in building structural characteristics and terrain, AT&T continues to believe that imposition of a floor level data requirement is infeasible at this time,” AT&T said.
In its earlier comments, AT&T supported establishing a 3-meter Z-axis location metric. However in its reply comments, the carrier said: “Proven solutions that meet this metric are not currently available, and thus the commission should consider a phased-in approach for implementation, which will allow market innovation to continue while also providing first responders with actionable information in the near term. … Device-based solutions show promise in advancing the evolution to dispatchable location. AT&T anticipates leveraging these technologies, but additional development is needed.”
T-Mobile USA’s reply comments said a phased-in approach based on PSAP readiness would allow carriers to focus their Z-axis development efforts in those areas where PSAPs are able to accept and use Z-axis information.
T-Mobile USA’s reply comments also agreed with Verizon’s comments on geographic areas. “Verizon suggests that the commission should focus its compliance benchmarks on those areas with the most critical need for Z-axis information with 9-1-1 calls — specifically, urban and dense urban morphologies,” T-Mobile said in its reply comments. “T-Mobile encourages the commission to explore this proposal …”
CTIA said in reply comments that “the commission should recognize that there was broad support for setting a ± 3-meter Z-axis metric as an important target, but the record demonstrates that validating whether this metric is achievable in the near-term requires further testing.” The group also said the FCC should require providers to deliver Z-axis vertical location data as an altitude level and not as floor level information at this time.
“Finally, contrary to the arguments made by the Boulder Emergency Telephone Service Authority (BRETSA), the Texas 9-1-1 Alliance, the Texas Commission on State Emergency Communications, the Municipal Emergency Communication Districts Association, and others, a more targeted metric than 3 meters is not feasible at this time,” CTIA said.
Alternatively, public-safety groups that included the International Association of Chiefs of Police (IACP), National Association of State EMS Officials (NASEMSO) and the National Sheriffs’ Association (NSA) urged the FCC to adopt the 3-meter vertical metric and narrow the metric in five years.
“… The commission has no choice but to immediately adopt a 3-meter metric for vertical location accuracy and require wireless carriers to implement this requirement, or a dispatchable location solution, in the largest 25 cellular market areas (CMAs) by April 2021 and in the top 50 CMAs by April 2023,” the International Association of Fire Fighters (IAFF) said in its comments.
NextNav and Polaris Wireless, two providers of location accuracy technology that participated in testing with CTIA, agreed a 3-meter Z-axis metric should be adopted right away.
In its reply comments, BRETSA, a 9-1-1 authority in Colorado, said the FCC should adopt a vertical location accuracy standard of 2 meters in urbanized markets and 3 meters in the rest of the country, which vertical location providers have demonstrated is achievable.
The Association of Public-Safety Communications Officials (APCO) International did not file reply comments. However, in its May comments, APCO called on the FCC to refrain from adopting a Z-axis metric and mandate instead that wireless providers deploy dispatchable location solutions only. APCO said that if the FCC retains the Z-axis approach, any metric adopted should include floor-level information.
For its part, Precision Broadband agreed with APCO that the proposed Z-axis metric of 3 meters must include a floor number. The company said the definition of dispatchable location should be changed from the current National Emergency Address Database (NEAD) to encompass other location databases.
Charley Simon, founder of Precision Broadband, said the company has demonstrated connecting its technology through interfaces with a rural internet service provider (ISP). When a mobile phone is connected to a broadband network with the Precision Broadband technology at the time a 9-1-1 call is made, the PSAP system would receive a dispatchable location — civic address, floor and unit — just like with a landline telephone, as well as a Z-axis barometric pressure provided altitude from another source such as Polaris Wireless, and an assisted-global navigation satellite system (GNSS) location point from a wireless carrier’s network. The 9-1-1 telecommunicator would have access to all readings, and either the PSAP technology or the PSAP telecommunicator would determine the best starting point for location.
The National Emergency Number Association (NENA) walked back some points of its original comments, saying its concerns about the NEAD should not be interpreted as a call for abandoning the program. In addition, NENA said it didn’t mean to suggest that a first responder should not be dispatched to a dispatchable location if that is best for operational needs. The association stood by its assertion that mobile providers deliver a location object (LO), formatted to be compatible with prevailing standards, to public-safety answering points (PSAPs).
Comments on the NEAD from NCTA, the Internet and Television Association, said resources may be better spent on alternative solutions that better boost location accuracy for 9-1-1 callers than the NEAD. NCTA said its members have challenges in working with CTIA to engage in testing of the database.
NCTA members have significant concerns about the NEAD’s effectiveness generally compared with more recent promising technologies, the cable industry’s ability to populate the NEAD with meaningful data, and the potential unintended negative effects on NCTA members’ customers, the group said in its reply comments.
All the reply comments are available here.
Would you like to comment on this story? Find our comments system below.