In what I hope will be a move that inspires 911 centers across the country, the City of Minneapolis has decided it’s better for call takers and dispatchers to rely on their brains to help the public instead of reading verbatim from scripts. After many complaints,...

SALEM — Dispatcher Travis Carr of the Morrow County Sheriff’s Office recently completed coursework through the Oregon Department of Public Safety Standards and Training. Carr was among the Aug. 16 graduates of Basic Telecommunications #BT115. A ceremony and reception...

MARYVILLE, Tenn. — 9-1-1 call centers across the state are receiving millions of dollars in funding for new technology upgrades. Those include being able to text 9-1-1. The new texting capabilities have already rolled out in Memphis and Hamilton county, which includes...

CORPUS CHRISTI, Texas — The job of a Metrocom dispatcher taking 911 calls is demanding and stressful at times, but the dispatchers say it's worth it. On Friday, some of them were promoted for all their hard work. Imagine having to calmly communicate with someone in...

SOUTH BURLINGTON, Vt. (WCAX) Some cities and towns in Chittenden County want to cut down on response time when you call in an emergency. They're looking to create a regional dispatch center. In the past, towns have had a tough time getting a formal project up and...

On the other side of a door labeled “authorized personnel only” in a modest building on the southern edge of the city, a team of emergency dispatchers monitored the Hill City’s fleet of police vehicles and firetrucks. With a bevy of high-tech tools at their disposal,...

OCCK, Inc. is seeking a fulltime Dispatcher in the Transportation Department in the Salina location. This person will perform creating, scheduling, routing, dispatching, and will operate a wide variety of office and communication equipment including radio, telephone,...

Friday morning just after 9am Spokane Valley Police got a call from dispatch that a man was pounding on the door of a business and was trying to get inside.  A few minutes later dispatch got a call that the man was actively shooting. According to Spokane Police,...

PITTSBURGH – A 911 dispatcher says she was fired in retaliation after reporting a co-worker who fell asleep on the job.  Maureen Beaumont on June 28 accused Allegheny County Emergency Services of retaliation in a lawsuit filed in the Allegheny County Court of...

SAN JOAQUIN COUNTY -- In an emergency, when every minute could be the difference between life and death, a dispatcher’s voice is the first thing many people hear. Four-year San Joaquin County sheriff’s dispatcher Matthew Sieperda was on the other end of a call from...

RIVER VALLEY (KNWA) — The 9-1-1 system for Johnson, Pope, Logan and Franklin Counties is out of service. Service will resume tomorrow, Friday, Aug. 16. A specific time has yet to be determined. Rick Covert with Franklin County Emergency Management said issues began at...

Work on Roanoke's new, $15.7 million Emergency Communications Center is expected to be complete by the end of the year, according to E911 Center Manager, Sonya Roman. Work started on the 31,000-square-foot joint facility which will house both the City of Roanoke E911...

Emergency service dispatchers in Phoenix are gearing up for a meeting with city officials in an attempt to shore up emergency funding for staff, new systems and therapy resources as nationally, dispatchers are awaiting a decision in Washington D.C. that could impact...

By: Haley Bull TAMPA, Fla. — A family in Tampa has a lot to celebrate — a new bundle of joy who made a surprise appearance and her 9-year-old brother who helped it happen. Princess Anntte Brantley's family says she was born on August 6, weighing 6 lb. 14 oz. "I see...

Work on Roanoke's new, $15.7 million Emergency Communications Center is expected to be complete by the end of the year, according to E911 Center Manager, Sonya Roman. Work started on the 31,000-square-foot joint facility which will house both the City of Roanoke E911...

DES MOINES — Everyone knows you can call 9-1-1. But, did you know you can text 9-1-1? Iowa is one of the few states that has updated its technology to texting. But with new funding, they want to take it a step further. The West Des Moines Public Safety Facility is one...

ELLSWORTH, Maine — When you see trouble, one of the first things that pops into your head is likely to dial 9-1-1. The Ellsworth Fire Department is encouraging residents to make sure, however, they're experiencing an emergency worthy of a 9-1-1 call before picking up...

MUNCIE, Ind. — Around $1 million dollars in upgrades through a federal and state grant will be coming to the Delaware County Emergency Dispatch Center, helping ensure that they stay online when residents call 911. The changes to the dispatch...