MIDLAND, Tx. (KOSA) - When disasters hits close to home, they are often the first people we reach out to for help. Marquez said even with months of training and years of experience a first responder is never fully ready for a mass shooting event. It has been just a...

Attention, Canadians!We'll be featuring Money Diaries from across Canada on a regular basis, and we want to hear from you. Submit your Money Diaryhere.Today: a 911 dispatcher and part-time grocery courier who makes $89,322 per year and spends some of her money this...

ELIZABETHTOWN, Ky. — On March 28, 2018, Hardin County dispatcher Kendra Murphy took a call, but only heard static. She was about to disconnect, but something told her to stay on the line. She said she heard two people talking and something about a gun. Eventually,...

Are you a Canadian citizen or permanent resident with a high school education and proficiency in the English language? If so, the B.C. RCMP has a job opportunity for you. The Mounties are looking to hire new dispatchers in British Columbia, and they're promising a...

Dalton Fire Chief Todd Pangle honored Whitfield County 911 dispatcher Nicole Talman with a Citizen Recognition Award at a recent meeting of the Dalton Public Safety Commission. “Our 911 dispatchers do a great job helping to keep our community safe,” Pangle said, “and...

CLEARLAKE, Calif. – On Wednesday, the Clearlake Police Department took a key step in its plans to improve services to the community by beginning its function as a primary public safety answering point. Before Wednesday, when individuals dialed 911 in the city of...

In an emergency before firefighters, law enforcement, or EMS head out to help it’s up to the men and women who work at the 911 center to calm the caller down and get the right amount of first responders to the aid. 911 calls can be anything from someone who needs help...

PORTLAND, Ore. – After falling victim to thieves who stole her brand new bicycle, a 12-year-old girl experienced an incredible act of generosity from those who handled the theft case. The girl called 911 after someone took her bike, which she had left locked outside a...

FORT SMITH, Ark. (KFSM) — New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. 5NEWS has obtained an exit interview Donna Reneau had with the Fort Smith Police Department four days after the...

For the next two weeks, KamloopsMatters will be profiling a BC Wildfire Service employee at the Kamloops Fire Centre. KFC coordinates the wildfire response across south-central B.C., from Blue River in the north to the U.S. border in the south, and from Bridge...

Ravenna’s police department will be adding two full-time dispatchers to its dispatch center, a move that officials say will eliminate the need for staffers to regularly incur overtime. Council voted unanimously Tuesday to add the two staffers to the department to...

The City of Springfield submitted documents in a lawsuit filed in February claiming a police dispatcher was subjected to harassment and discrimination. The suit names the City of Springfield, mayor Debbie Wakefield, former police chief James Smith, and SPD patrol...

On Thursday, September 5, The North Central Texas Emergency Communications District (NCT9-1-1) will host a 9-1-1 First Responder Commencement Ceremony to celebrate the passing of House Bill 1090. HB 1090 reclassifies Texas 9-1-1 telecommunicators as first responders....

SPRING, Texas (KTRK) -- It was just another day on the job for Ashton Thompson, but on Tuesday morning he got a 911 call he will likely never forget. "I was surprised at how calm she was," he said. The woman on the other end was trapped on the second floor of her home...

Fannin County, Texas – The regular meeting of Fannin County Commissioners Court began with the call to order and established a quorum with all members present. Agenda item two was the invocation, David Woodson introduced Chad Leutwyler, from First Baptist Church of...

In an emergency before firefighters, law enforcement, or EMS head out to help it’s up to the men and women who work at the 911 center to calm the caller down and get the right amount of first responders to the aid. 911 calls can be anything from someone who needs help...

WICHITA FALLS, Texas (TNN) - The first person you talk to during an emergency is now being classified as a first responder. “I think it’s been a long time coming,” said Lisette Renfroe, a Wichita Falls public safety dispatcher. “We’re the first ones there, without...

When a mother couldn’t get her pregnant daughter to a hospital in time to deliver, a Rockdale County 911 dispatcher guided her through the delivery of her first grandchild on the side of a road, Channel 2 Action News reported.  The baby was born on the Salem Road...

State officials in Arkansas are looking into an exchange that occurred between a 911 dispatcher and a driver in distress, who eventually died. One America’s Meghann Dyke takes a look at the investigation.