ST. LOUIS, Mo. (KMOV) - A former 911 dispatcher is pleading with St. Louis City to fix what she calls a broken system with a skeleton crew for a call center. “When I left, we were holding calls for 2 to 3 hours,” says retired 911 police dispatcher Maureen Ramsey. “We...

NEWARK, N.J. — The man needed help, but he didn’t want help. Suffering from a mental illness with nowhere to go but Newark Penn Station last month, the man could have been forced by police into a squad car or an ambulance and hauled away. Instead,...

Valley emergency responders and the residents they serve are getting additional tools to help with timely response, in instances where seconds matter. Last week, the East Central Emergency Network, which handles the 911 system in Columbia and Montour counties,...

With FirstNet, schools can immediately notify 911 with critical information.

The future of first responder communications is undergoing a significant transformation, thanks to the advent of Public Safety-LTE (Long Term Evolution). This technology is revolutionizing emergency services worldwide, providing a more efficient and reliable...

Santa Clara County government’s largest union, Service Employees International Union Local 521, representing more than 12,000 workers, announced July 28 it had reached a tentative agreement on a labor contract providing an effective 13% in wage increases over three...

The new national number for mental health emergencies—988—has been contacted five million times across the country since it was introduced a year ago July 9, according to national data.

KANSAS CITY, Mo. — Among legislation signed earlier this month by Missouri Gov. Mike Parson is a bill that 911 dispatchers and telecommunication workers hope will improve their working conditions.

A former dispatcher for Youngstown State University police was sentenced Thursday to one year of probation after pleading guilty to using a state criminal database to look up the background of women he planned to meet. READ FULL ARTICLE

On Wednesday morning, a father-to-be called 911 as his wife started going into premature labor at their Camden County, Missouri, home. Amy Hufferd, a communications officer with the Camden County Sheriff’s Office and a mother of twins herself, was the one to receive...

Athens-Clarke Deputy Police Chief Keith Kelly recently received the 2023 Leadership in Advocacy Award for his work in emergency 911 operations.

HAYWARD – Officials in the city of Hayward announced that the city's internal computer network has been restored following a ransomware attack that took systems down earlier this month. The city's computer aided dispatch system used in police, firefighter and...

Whitcom officials paid a visit to Asotin County on Monday to talk about a lapse in dispatch service over the Fourth of July weekend. Bill Tensfeld, Whitman County’s emergency management director, and Wendy Berrett, executive director of Whitcom Regional Dispatch...

Out of the 450 911 call centers across California, CHP Golden Gate Division had the longest averaging answering time in the state in 2023, according to California Office of Emergency Services’ data analyzed by the NBC Bay Area Investigative Unit. Located in Vallejo,...

CHARLOTTESVILLE, Va. (WVIR) - A new state grant program will help people working in public safety. The Charlottesville-UVA-Albemarle Emergency Communications Center plans to use this grant program to invest more into its dispatchers.

The victim’s phone sent his location to Apple, which then called the closest law enforcement agency - in this case, Crescenta Valley Sheriff’s station - with his satellite coordinates. “The location that we got from the iPhone activation was spot on,” Goldsworthy...

Tracey Porter and Lisa Buchanan, according to their supervisor, are exceptional employees who have been working for years to coordinate the best responses to emergency situations for citizens around Vicksburg and beyond. In the lower level of the Vicksburg Courthouse,...

“Like with 911, it is vital that any problems with 988 are shared fast with the right people, so we understand what went wrong, and we can make it right.” FCC commissioners today unanimously approved new rules that are designed to ensure that the 988 Suicide &...

Governor Kathy Hochul today announced the availability of $20 million to improve the State's emergency communications systems through the State Interoperable Communications Grant Targeted program, which reimburses eligible counties across the state for various...

Since 2010, the Owensboro-Daviess County 911 dispatch center has only been fully staffed and fully trained during one 4-month period, Director Paul Nave said Thursday. He said every time one person leaves, it takes about a year to get a fully trained replacement in...