Comm Center News

Dispatcher loses lawsuit over use of gun in shooting

The city of Chicago did not run afoul of the Second Amendment when it fired a police dispatcher for shooting another woman during a traffic altercation, a federal judge held.In a written opinion last week, U.S. District Judge Thomas M. Durkin dismissed with prejudice...

Just How Well Do Medical Alert Devices Work?

Most of us think of medical alert devices as a lifeline for older adults living alone, and the North American market for personal emergency response systems (PERS) is projected to top $3 billion next year, according to Security Systems News, a security industry trade...

Woman’s death prompts changes to BC’s 911 system

Chelsea Brent remembers her mother as someone who always lived her best life, despite her struggles. "She was well known downtown, everyone said hi to her," Brent recalled, adding many people in her Downtown Eastside neighbourhood knew Tracey Gundersen as "Mom." The...

Abilene dispatcher rewarded for delivering baby over phone

ABILENE, Texas (KTAB/KRBC) – An Abilene dispatcher has received a pink mug for delivering a baby over the phone. According to a social media post by the Abilene Police Department (APD), dispatcher Manny D. delivered a baby over the phone on July 23. APD says it’s a...

4 Steps to Better Manage Conflict for ECC Team Building

Working in a 911 emergency communications center (ECC) is a high stress environment and dispatchers are known to be supportive of each other. However, there are also tendencies to develop cliques and it’s not always easy for newcomers to be accepted on the team. These...

City Approves Dispatcher Peer Support Agreement

The Washington City Council Monday, Sept. 16, approved an ordinance entering into an agreement for 911 peer support. The agreement allows the city to enter into a mutual aid agreement with the Mid-America Regional Council (MARC) for Roving 911 Peer Support...

Riley County dispatchers upgrade to “Text to 911” system

People in the Little Apple can now text 911 during an emergency. The Riley County Police Department upgraded to a “Text to 911” system earlier this month. “Just like any other 911 call, we handle it with the same priority,” said Communications Center Manager Tyler...

From teen refugee to valued new Albany police dispatcher

An Albany man from Burma called 911 frantic because his daughter had been assaulted. Luckily, Albany Police Department's newest dispatcher, Francis HungMang, answered the call. It was his first week on the job and HungMang, himself a Burmese refugee, was able to...

911 outage reported in parts of West Virginia

WHEELING, W. Va. (WTOV) — UPDATE: Emergency officials say the outage has been solved. Residents in several West Virginia communities are without 911 service Saturday morning. According to emergency officials at the Ohio County 911 dispatch center, an outage from their...

Ambulance dispatching service changeover hits snafu

Work continues on shifting Barry Lawrence County Ambulance District dispatching services from the Monett-Lawrence County 911 Center to Barry County E-911 Center, but a couple of snafus will keep the system from going live as planned on Oct. 1. “We have three options,”...

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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