John DiMasso is not the kind of person who likes to accept help. The emergency dispatcher with the Northwest Connecticut Public Safety Communication Center comes from a family that values work ethic and helping others, said his sister, Jane Pinho. “We’re used to...

ALBANY, N.Y. (WRGB) - CBS6 is continuing to investigate a staffing shortage among Albany dispatchers. Monday, the Albany Police Officers Union President, Greg McGee, says dispatchers have been forced to work overtime 513 times so far this year, as compared to 286...

BISMARK, N.D. — North Dakota's emergency call centers will enter the next phase of upgrades to enable Next Generation 911 capabilities through the 911 Grant Program. According to the Williston Herald, the U.S. Department of Commerce and U.S. Department of...

Following in Fishers’ footsteps, the Westfield City Council voted in favor of a resolution approving a 0.1 percent local income tax increase to help fund 911 dispatching in Hamilton County at its Sept. 23 meeting. The town council of Arcadia, with a population 1,600...

The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the...

Here’s what first responders want children to know about calling 911. Teaching children to call 911 effectively could mean the difference between saving a life and losing one. But thanks to the first responders of Charles County, Maryland, that task just got a little...

An analysis of options for separating law enforcement and fire protection dispatch services will be considered by the Santa Barbara County Board of Supervisors when it meets Tuesday in Santa Barbara. Separating the services would allow law enforcement dispatchers to...

WOOSTER — Elected officials from Wooster, Orrville and Wayne County said Friday they are ending discussions about forming a countywide emergency dispatch center after determining that combining 911 services would not save money. Mayors from both cities and the Wayne...

BERKELEY HEIGHTS, NJ – The township is considering a shared services agreement with Union County to provide dispatch services for first responders. In a presentation to the Township Council at their September 24 meeting, Berkeley Heights Police Chief John DiPasquale...

CHEYENNE – A truck providing improved communications for first responders in rural areas will be available to all Wyoming law enforcement agencies that opt into a new program. The vehicle was on the scene during a proclamation ceremony recognizing first responders...

BUTLER COUNTY —  When a Middletown 911 dispatcher recently answered an emergency call, the elderly woman was unable to give her address. The woman, who said she was having difficulty breathing, kept repeating her address number, but not the street. The...

People dial 911 when they've been shot, stabbed or rear-ended. When their kids jam things up their noses or when a neighbor's dog barks all night. When they fear extraterrestrial invasions or just the aching quiet of an empty house. For 18 years, Cobb County...

The James City County Emergency Communications Center isn’t going anywhere anytime soon. During the James City County Board of Supervisors work session on Sept. 24, supervisors agreed staff should work to keep the dispatch center in Toano, but they would need to find...

AUSTIN (KXAN) — Help is wanted across central Texas for the people often called the first-first responders. The Austin Police Department is trying to fill 20 openings at its emergency communications center. Twelve of those vacancies are for 911 operators, while the...

This is one of the dream scenarios for next-generation 911 systems: A caller dials 911 and connects to a public safety answering point. After getting basic information about the emergency, including its nature, location and whether anyone is injured, the caller is...

ALBANY — When an Albany man from Myanmar called 911 late one evening following the assault of his daughter, he didn’t expect the voice on the other end of the line to share his native language. But when he reached Albany Police Department’s newest dispatcher, Francis...

Days after a Sarnia police dispatcher called prolonged wait times for non-emergency calls “embarrassing” and appealed for the city to hire more officers, police chief Norm Hansen says Sarnia residents should not be worried about sub-par service. It is “not common” for...

Grand County Sheriff’s Dispatch employee Jenny Tuft was named Dispatcher of the Year when the Utah Sheriff’s Association held its annual conference Tuesday, Sept. 17, in St. George. The award relates to a medical emergency that occurred in December. The citation...

EDINBURG (KGBT) — When someone calls 911 they are often in distress and may have difficulty describing what is happening around them, but the Edinburg Police Department is hoping to change that by using new technology that makes it easier for dispatchers to...

A veteran Sarnia police dispatcher is calling for more officers to help serve the city properly. Courtney Thornton told the police services board Thursday morning that the service is extremely understaffed. She said over her 19 years, the number of calls has...