QUINCY, IL — In an eight to three vote, the City of Quincy/Adams County Emergency Telephone Systems Board decided to erase the "interim' director from Jessica Douglas's title. Douglas is now the official 9-1-1 Director, and her position is effective immediately. This...

CITRUS COUNTY, Fla. — A 911 dispatcher helped a father deliver his son at the family’s home on Monday morning, WFTS reports. Brianna Springer was about 31 weeks pregnant. Her due date was in December. On Monday, she said she went into labor around 3:30 a.m....

CITRUS COUNTY, Fla. -- A 911 dispatcher helped a father deliver his son at the family's home on Monday morning. Brianna Springer was about 31 weeks pregnant. Her due date was in December. On Monday, she said she went into labor around 3:30 a.m. after the placenta...

TOLEDO, Ohio (WTVG) - Calling 911 can be a scary, stressful experience. But, imagine being in an emergency when the person who can send help, can't understand you. Thankfully, there is a resource available to help bridge that potential language barrier. A recent...

TWIN FALLS, Idaho (KMVT/KSVT) The College of Southern Idaho is now offering dispatch classes to hopefully help teach people about dispatching before they get into the job field. “For me, it’s how much they do besides just take calls, they do a whole lot more,” said...

Brown County - After more than two decade of being the calming voice on the other end of 911, the long-time Brown County Public Safety Communications police and fire dispatcher Tina Wiegert recently hung up her headset, retiring after 23 years. "I had an amazing...

Keeping his community safe has long been a big part of Rob Barton’s life. A veteran police dispatcher with the Emergency Services Telecommunications Authority, he has been the calming voice at the end of the line for many years, dealing with a wide variety of...

The Fond du Lac County Communications Center will be saying farewell to a longtime member of their staff in the coming days. Dispatcher Frank Quick will be retiring from the dispatch center on Sunday, after 33-and-a-half years of service as a 9-1-1 dispatcher. County...

NEW FRANKLIN New Franklin wants to remain a primary dispatch center even as the state recently changed the guidelines and requirements. During the Oct. 2 City Council meeting, council approved the creation of one temporary full-time dispatcher position for the New...

Eight years ago, voters passed a tax measure for a more efficient and better first response to emergencies across Pierce County. On Monday, work began on a $59 million project for South Sound 911’s public safety communications building at the site of the former Puget...

OKLAHOMA CITY (KOKH) — Several counties in central Oklahoma have now rolled out a new 9-1-1 text service. The Oklahoma City 911 dispatch center held a press conference Monday morning, explaining how this will work. "Oklahoma City, 9-1-1 where is your emergency?" said...

ROXBORO, N.C. (WTVD) -- The ABC11 I-Team obtained videos that are the first examples of what Person County officials call their "game-changing" technology for 911 callers. The videos are from live calls and were recorded at Person County Emergency Management's offices...

Recently, a 911 dispatcher got the opportunity to meet the baby girl that she helped deliver over the phone, along with the newborn's very grateful parents. As you can imagine, being a 911 dispatcher is a very stressful job. These brave souls clock in every...

The United States government is a massive employer, and is always looking for qualified candidates to fill a wide variety of open employment positions in locations across the country. Below you’ll find a Qualification Summary for an active, open job listing from the...

LITTLE ROCK (KATV) — During emergencies, we call 911. But imagine doing that and the phone just keeps ringing. That's what a Little Rock man claims happened when he called about a car crash. A couple of weeks ago, Charlie Hart's neighbor crashed her SUV into his front...

EL PASO COUNTY — Continuing our state of growth series with a look at the people on the other end of the line when calling 911. The growth of Southern Colorado has impacted dispatchers already, but with a population boom on the horizon, the way the El Paso County...

After losing one of their own, Macomb County police needed a little puppy pick-me-up.  The result: doggy dispatchers for a day.  Erika Ladas, a dispatcher with the Macomb County Sheriff's Office, died Tuesday after a crash with a deer and another vehicle....

They are the first voices we hear when we call 911. But state lawmakers say Colorado has failed dispatchers when it comes to getting them help. Click below to view this video story.

It may have been much worse had it not been for the calmness of a young 11-year-old girl who placed an important 9-1-1 call last summer. On the afternoon of August 21, a fire broke out at the girl’s home in the 700 block of Charter Oak Street in South Pasadena. At the...

The Kansas 911 Coordinating Council announced on Friday that Butler County Emergency Communications has been awarded a grant to upgrade recording equipment used in the 9-1-1 center. “We were planning and budgeting to begin recording more than just audio and capturing...