TOLEDO, Ohio — A push is underway by the city of Toledo and the United Way to make sure you get the resources you need.  The long-term goal is for people to think of 2-1-1, the United Way hotline number, as a resource to call besides 9-1-1 if they are dealing...

The director of Lexington’s enhanced 911 emergency call program outlined staffing issues to a city council committee this week.  Emergency calls for help have increased significantly over the past two decades. Enhanced 911 Director Robert Stack said there are...

RICHMOND, Va. (WRIC) — The Richmond Emergency Communications Department takes hundreds of 911 calls from around the city each day. On Wednesday, 8News got a behind the scenes look as trainees go through a 10-week academy to become 911 dispatchers. The department takes...

The one constant is change. Security, though an old term, continues to evolve and as does what it means. Our industry is on the precipice of being able to progress in a way never seen. Technology and innovation are outpacing our wildest ideas. One of the foundations...

The Palm Beach Police Department is looking to hire part-time officers and dispatchers to lower overtime costs. Police Chief Nicholas Caristo told last month’s Public Safety Committee meeting that the part-timers would alleviate the overtime costs and fatigue on the...

CASTLE ROCK, Colo. -- If Ryan and Devinne Howell ever needed proof that angels exist, they found it on the other end of a phone call to 911. Missy Piche is a 911 dispatcher in Douglas County who helped talk the Howells through the birth of their daughter, Nellie Maeve...

These are real examples of reasons Toledoans have dialed 911, and the problems that have been created as a result are concerning. But Toledo Fire and Rescue Chief Brian Byrd believes these people do think they need to call the emergency line, simply because they don't...

A fired Miner, Missouri, police dispatcher has filed a federal lawsuit against the former police chief and the city, alleging sex and age discrimination and wrongful termination. The termination of Laura Adams of Benton, Missouri, was a factor in the impeachment and...

The city of Pharr hosted a ribbon cutting ceremony and unveiled a new state-of-the-art Public Safety Communications Building on Tuesday morning. Prior to the ribbon cutting, a VIP tour was provided for local law enforcement representatives in attendance, including the...

FAYETTEVILLE, Ark. (KFSM) — During an emergency you dial 911, but before law enforcement shows up you are connected to the voice behind the badge, a dispatcher. We wanted to know what dispatchers go through every day in the often time-stressful job, so we're taking an...

Back in 2013, NYPD 911 operators rallied in the streets and went to federal court to sue the NYPD and the city because they say they were forced to work excessive overtime hours and had their sick leave canceled. They claimed it was unfair treatment by police...

Ray Township — A Capac woman died Tuesday after a car crash involving two vehicles and a deer, officials said. The victim has been identified as Erika Ladas, 28, according to the Macomb County Sheriff's Office. Ladas was a dispatcher for the sheriff's office and...

Pitkin County 911 dispatchers will be among the few in the country, and the first in Colorado, to now be recognized as first responders.  All Pitkin County emergency dispatchers are trained to give potentially lifesaving instructions over the phone, like CPR,...

KENNEWICK, WA, US, October 8, 2019 /EINPresswire.com/ -- NG911 Services, experts in the value of Next Generation 9-1-1, today announces its Seraphim Location Services. “Public Safety does an amazing job serving their constituents but needs better location data for...

Doug Edmonds just recently passed away. He was truly a pioneer and giant in our industry and will be missed by many of us. Over the years Doug was always there to support and be part of this great industry with his knowledge, wisdom, humor and kind heart. Here is a...

In response to Lynne Bayley’s viewpoint last week, I believe the residents of Huron County should hear my response. My name is Tacy Bond and I am the 9-1-1 coordinator for Huron County. I started on Jan. 1, 2018. I worked as a telecommunicator for Norwalk Police...

MCLEAN, Va. — The Monitoring Association has begun issuing TMA Certificates of Verification to qualifying alarm companies to support review of eligibility for FirstNet services. In April, TMA reached an agreement with AT&T to provide qualified alarm companies with...

A 911 dispatcher was able to talk a couple through a nerve-wracking situation. Missy Piche answered a call at 8:34 am. Calling 911 was a panicked Ryan Howell, whose wife, Devinne, was in labor. Devinne had called Ryan to let him know she was in labor. He rushed home...

(Editors Note: This is posted under the category of "you just can't make this stuff up".) Tina Springer purportedly was shot by the golden Lab when she and the older gentleman she serves as an aide to were waiting for a train to pass in Enid. Officials believe the dog...

Princeton, NJ, October 3, 2019: IXP Corporation—a prominent national public safety managed services company—has entered into a consulting contract with York County to reorganize and improve the training, management structure, and operational processes of the county’s...