(TNS) — Emergency dispatch operators in Rock County, Wis., have a new tool that allows them to track 911 callers faster and more accurately than ever before. Help support reporting that brings important issues to light. By subscribing, you can help us continue to...

The Orleans Parish Communication District has agreed to negotiate a contract with a local architecture company to design an expansion of the Chief Warren E. McDaniels Sr. 911 Center.  The OPCD Board of Commissioners on Tuesday unanimously passed a resolution allowing...

Cincinnati officials say they've shaved five weeks off the time it takes to hire call takers and dispatchers for the city's emergency communications center (ECC). But the process from someone applying to actually getting a job still takes 14 weeks.  It used to be...

Every time Ramsey County dispatch telecommunicator Amber Guettler answers a 911 call, she expects to hear about a crisis, the voices high with emotion. From that difficult call, Guettler has to get as much information as possible. “It typically is...

Sheriff warns county is one dispatcher away from not being able to answer all calls. Teton County’s communications center has half the dispatchers it needs to adequately answer emergency calls and that means trouble. “We are one person away from not being able to...

COOK COUNTY, Minn. (KBJR) – A Cook County dispatcher can add something new to her resume: helping deliver a baby. According to the Cook County Sheriff’s Office and Public Safety Facebook page, the sheriff’s office received a call around 1:41 a.m. Tuesday of a woman in...

ROCHESTER, Minn. - Do you know when to call 911? It sounds simple, but it's not always an easy determination to make. "One of the biggest things that we get, especially now that winter is coming, is road condition questions, weather condition questions. And a lot of...

A Guernsey County woman is facing potential drug-related charges after numerous 911 hang-up calls from multiple locations in the Quaker City and Old Washington areas drew the attention of sheriff’s deputies Sunday night. The 31-year-old suspect was taken into custody...

Despite the potential for financial savings the Oconomowoc Common Council has once again decided to keep its local dispatch center. After a lengthy discussion Nov. 5 over whether to dissolve the Oconomowoc Dispatch Center and join Waukesha County Communications,...

Sometime before the middle of next year, the Jefferson County Sheriff’s Office expects to upgrade its 9-1-1 system. People who call 9-1-1 in emergencies may not notice much difference – but behind the scenes, the Office could provide faster, more efficient service....

The 9-1-1 system –life-critical to all citizens – has remained essentially the same over the last 50 years. Over the last decade, public safety and geographic information systems (GIS) professionals have heard about an overhaul to the 9-1-1 infrastructure. The...

BRISTOL, Tenn. — Although 911 dispatchers are an integral part of the emergency response network, they are often the unsung heroes behind the scenes. But their persistence and dedication help save lives. Jessica Donihe, 32, a 911 dispatcher with the Bristol Tennessee...

Police officers from across Northwest Ohio and a K-9 were honored Friday for stopping a high-speed chase last month involving a vehicle with an infant inside. Ohio Rep. Haraz Ghanbari, R-Perrysburg, joined Ohio Treasurer of State Robert Sprague Friday to honor 17 law...

Omnitrans has been focused on enhancing the safety and security of both its daily operations and emergency readiness and has recently been recognized for these efforts.  The agency’s initiatives touch on almost every aspect of the system, from providing...

MARION, S.C. — Marion County E-911 Communications Center’s Lakisha V. Grant received the 2019 S.C. Chapter of the Association of Public Safety Communications Officers and the National Emergency Number Association with the Palmetto Award on Oct. 21. Officials said the...

VALLEY CITY, N.D. (NewsDakota.com) – The Valley City Area Chamber Ambassadors recognized area dispatchers for their hard work with their Community Service Award. Employees at the Barnes County 911 Dispatch Center in Valley City work 24 hour a day, 7 days a week, 365...

The ninth annual Heroes Banquet organized by the nonprofit Homes for Heroes of Chaves County organization honored 36 veterans and first responders on Saturday at the Eastern New Mexico State Fair event building. Former U.S. Rep. Steve Pearce of Hobbs, now chairman of...

NORTHFORK —  Personnel with a McDowell County ambulance service which closed this week after 30 years of service immediately went back on duty as members of another service that will continue covering the Northfork area. “As one chapter ends, a new one began...

Everyone knew her, or at least recognized her voice. For 29 years she had been the Tillamook County (Ore.) emergency response dispatcher. When you heard her call sign, “813,” on your radio, your heart began to beat faster. Rosalind attended Tillamook Adventist School...

A Santa Barbara jury concluded that the City of Santa Barbara should pay former dispatcher Bridget Bryden $1.28 million in economic damages sustained when she was terminated in March 2016 shortly after she’d voiced concerns to her superior that reductions to the...