PORTLAND, Maine — Tuesday's snowy weather led to a difficult commute on the Maine Turnpike. Many cars either slid off the road or broke down, keeping crews very busy.  Dealing with all of the chaos are dispatchers at the Maine Turnpike Authority's Traffic...

STANLEY — 911 Dispatchers take on nearly 300 to 500 emergency-related calls a day, being a calm in the storm all while safely assessing the situation as help arrives. For many dispatchers, it’s the high-stress calls that stick with them beyond the job. Bailey Johnson...

In most cases, it is due to lack of jobs, even though that will not be the answer they give during the interview process. Most answers that are given are along the lines of, “I want to help the people,” or “this seems like an avenue to help people,” or “I want to be...

“The epitome of professionalism.” Those are the words Lincoln City Police Chief Jerry Palmer used to describe Dispatch Supervisor Paul Compton. Compton was recently recognized for 15 years of service in Lincoln City. He began his career as a Dispatcher during his...

MANSFIELD - The Journal-News Independent is continuing the Mansfield’s News’ longtime support of the West Side Benevolent Circle’s holiday gift drive this year through its Gifts of Hope campaign. Over the next few weeks, the Journal-News will share stories about West...

NEW PHILADELPHIA - A local highway patrol dispatcher is being honored for his outstanding service in 2019. William "Willie" Courtright has been selected as the New Philadelphia Post's Dispatcher of Year and the Cambridge District's Telecommunications Award recipient....

SANTA CLARA, Calif.--(BUSINESS WIRE)--Dec 3, 2019-- Avaya Holdings Corp. (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced it has been awarded with Frost & Sullivan’s 2019 North...

Are you interested in learning how 911 works, or interested in meeting the 911 dispatchers who answer your local emergencies? Interested in a career as a 911 dispatcher? Join them for cookies with communications from 6-8 p.m. Friday, Dec. 13, at the Darrin Reed Room...

Since Tucson combined its police and fire communications centers in 2018, hold times for 911 calls to police have been cut by three-fourths. The city has also upgraded its technology to dispatch multiple fire units from different stations to multiple calls at the same...

Branch County Commission Chair Ted Gordon believes issues between the county and the E-911 Board can be resolved. Others are not sure after the county adopted a new service plan in October. Tuesday, Gordon and Administrator Bud Norman met with municipal officials. “It...

SOUTHINGTON, Ohio (WKBN) – The Warren Post of the Ohio State Highway Patrol announced its dispatcher and trooper of the year for 2019. Dispatcher of the year was given to Kathryn Kringeta, of Champion. She joined Highway Patrol in 2014. She was awarded for her...

As CBS 2's Jim Williams reported recently, dispatcher Lauren Trylovich guided Amena Karim through CPR when Karim's sister became unresponsive. [Video]

BLUFFDALE — Three-year-old Sawyer Poole is being called a hero for saving her grandmother’s life. After her grandmother collapsed on Nov. 19, Sawyer told 911 dispatchers to “come quickly.” “My Nani is so sick,” Sawyer is heard telling a dispatcher named Joanna, who...

EFFINGHAM, S.C. — The Florence County Emergency Management Division will be ringing in the new year with some enhancements to the county’s 911 system — at least one of them is already in use by several pizza-delivery restaurants and ride-hailing businesses. The most...

CHICAGO (CBS) — CBS Chicago is proud to be a sponsor of the Red Cross Heroes Breakfast – an event honoring those who go above to help those in need. This year, a woman from South Shore is nominating Lauren Trylovich, the 911 dispatcher who answered her call after...

RACINE — As temperatures drop and winter approaches, a Racine tradition hopes to help the homeless find a little warmth this season. While strolling through Downtown Racine during the winter, maybe you’ve seen the homemade scarves and hats hung on trees or fences,...

According to a Friday news release from the Ketchikan Gateway Borough, the Alaska Department of Public Safety wants to move all emergency services dispatcher positions from Ketchikan to Anchorage by July 2021, but the borough is looking for a way to keep those jobs...

RACINE — As temperatures drop and winter approaches, a Racine tradition hopes to help the homeless find a little warmth this season. While strolling through Downtown Racine during the winter, maybe you’ve seen the homemade scarves and hats hung on trees or fences,...