CHARLESTON, W.Va (WCHS / WVAH) — In October, Kanawha County Metro 911 became the first organization in the state to recognize their dispatchers as first responders. Metro 911 dispatchers say they take anywhere from 1200 to 1500 calls a day. Training coordinator,...

A proposal to address short staffing in the Riley County Police Department’s communications center involves breaking up the seven months of required training, pay increases and a heavier focus on recruiting dispatchers. Director Dennis Butler and Capt. Erin Freidline,...

Orange County – The Orange County Fire Rescue is advising drivers to stay alert after dispatchers received reports of wires down. The fire rescue wants drivers to slow down and stay alert for hazards in the road. The National Weather Service said a half-inch of...

LAFAYETTE, Ind. (AP) — Police dispatchers are trained to deal with a number of situations, and a dispatcher in Indiana had to know her numbers when a boy called 911 seeking help with his homework. Lafayette Police dispatcher Antonia Bundy answered the call from the...

JACKSONVILLE, Onslow County — Onslow County Emergency Medical Services is the only ground ambulance service in North Carolina to use whole blood to help their patients. EMS officials say Onslow County is one of the first ground 9-1-1 systems to use whole blood as part...

SOMERSET, NJ - A quick-thinking 4-year-old local girl may have saved her mother's life, according to police.  Isla Glaser called 9-1-1 at approximately 7:54 am on Dec. 6 and spoke with Julie Kozo and Olivia Klein, Franklin Township Police department...

OLIVE TOWNSHIP, Mich. (WOOD) — An internal investigation found that an incorrect classification of a 911 call was part of the “perfect storm” that delayed police response to a Spring Lake Township home where a father was killed. The Ottawa County dispatcher who took...

The Boone Country Commission has created a new position — emergency communication center director — according to a news release sent Monday. The position merges two former positions, directors of emergency management and joint communications. The creation of...

BOONE COUNTY - The Boone County Commission has a new leadership position, Director of Emergency Communications Center.  Chad Martin, current Director of Joint Communications will take the role. The job merges two former leadership positions, Emergency Management...

MECOSTA, OSCEOLA COUNTIES — In an effort to help local animal shelters, Meceola Consolidated Central DispatchDispatcher Renee Machleit and her feline friend, Chief, are hosting their first-ever animal donation drive. Donating to area families during the holidays, the...

CARTERET COUNTY, N.C. (WNCT) – It’s not everyday a dispatcher gets to meet the person they’re helping behind the phone. On October 29, Carteret County telecommunicator, Brittany Stapleton helped a mother deliver her baby. According to the Carteret Emergency...

Emergency dispatchers within the Laurentides-Lanaudière and Montérégie areas will eventually have the ability to restore their particular collective contract this few days, no less than four months after achieving an understanding using their particular companies. The...

LA CROSSE, Wis. (AP) – A University of Wisconsin-La Crosse police dispatcher who says she was fired for supporting President Donald Trump‘s travel ban wants a six-figure settlement. UW-L Chancellor Joe Gow told The La Crosse Tribune (http://bit.ly/2mN3G7P ) that...

Language that would reclassify public-safety telecommunicators as “Protective Service Occupation” personnel instead of administrative/clerical workers will not be part of a key defense funding bill, but 911 advocates expressed their intent to continue the...

Tuesday was a bad day from start to finish for riders on Metro’s Red Line subway. There were at least three smoke/fire incidents during rainy weather. The first one impacted the morning rush hour and two others disrupted train traffic for the evening trip home. None...

WAUWATOSA — The Wauwatosa Dispatch Center is utilizing new technology, allowing them to be more efficient and effective in responding to emergency calls. The system is called Emergency Medical Dispatching (EMD). It's software used in both Milwaukee and West Allis....

WESTAMPTON — An upgrade to the county’s Public Safety Center was moved up after an equipment failure caused a temporary power outage and shutdown of Central Communications and its dispatch system. The power outage happened just before 9:30 a.m. Sunday and prompted...

The Chenango County Sheriff’s Office reminds residents that Text-to-9-1-1 service is now available. While making a voice call to 9-1-1 is still the best way to summon emergency help, Text to 9-1-1 is a critical tool for those unable to speak, who are hearing-impaired...