Three weeks after NBC 5 Investigates first exposed a controversial 911 call for help -- in which a man was delayed in having dispatchers send an ambulance for nearly ten minutes -- the City of Chicago now says “more should have been done,” to help him, and...

MEMPHIS, Tenn. — Neglected and abused animals have fallen through the cracks in Shelby County because of failures in the system. That’s according to a Mid-South animal rescue, whose members said they witness these failures time and time again. FOX13 spoke with that...

The Oregon State Sheriff’s Association has recognized Baker County dispatcher Amanda Bunch for distinguished service in helping save the life of a toddler who nearly drowned in a bathtub last spring. Bunch received the Distinguished Service Award during the dinner and...

Federal investigators say the crash of an air ambulance late last month occurred at night after two other companies turned down the flight due to weather and limited daylight. The dispatch officer for Medevac Alaska, the company that provided a paramedic and flight...

Former Canton Township 9-1-1 dispatcher Joshua Choroba recalled in a November deposition the moment he realized the volume on the emergency-dispatch system was turned down as employees at Heartland Rehabilitation Center tried frantically to get help for patient...

Murfreesboro, TN (Rutherford County)--Chris and Lacey Ray of Lynchburg, Tennessee were reunited with a medic team from Rutherford County Emergency Medical Services (RCEMS) and a Rutherford County Dispatcher this week just a month after the team delivered their baby...

The Cambridge Post of the Ohio Highway Patrol (OHP) has named Trooper Keith Roe as the 2019 Post Trooper of the Year and selected Post Dispatcher Nicole Wheeler for the 2019 Ohio State Highway Patrol Telecommunications award at the Cambridge Dispatch Center. “Being...

MOREHEAD CITY — A County Emergency Services telecommunicator got an early Christmas present Monday when she met a mother and the baby the dispatcher helped deliver. Brittany Stapleton, 21, had no idea when she reported for work Oct. 29 in the county’s emergency...

STODDARD COUNTY, Mo. (KFVS) - 2019 has been a record year for first responders in Stoddard County who are earning more awards for saving lives. Their success is in part thanks to new technology and training involved with the launch of a Computer Aided Dispatch system...

ELDON - Four city workers in Eldon are left in the dark after they have been notified by the city that they will not have a job come January 1, 2020. The City of Eldon cut three full-time firefighters and one dispatcher, citing budget cuts. City leaders have not...

True community policing includes working with the community and not just doing things to them. Everyone who works in public safety can keep this in mind while doing their jobs, including 911 Dispatch. On a panel about technology versus the human aspect of policing,...

INDIANAPOLIS, Ind. — Seconds matter when someone calls 911. Dispatchers in Marion County certainly know this and have been working toward shorter wait times for callers. The sheriff’s office has struggled with low staffing levels since 2011, but they tell CBS4 they...

KANSAS CITY, Mo. — The Kansas City, Missouri, Police Department is hiring call-takers and dispatchers in its communications unit. Tammy Bazzle, the communications unit staff development supervisor, said there are currently 17 open positions. She said there are always...

BELMONT COUNTY, Ohio — Two state troopers and one dispatcher are being recognized for their work this year. Combined, they have over 50 years of experience. Randy Gilbert has been a dispatcher since high school. Most of his career has been spent with the Ohio...

TAMPA — Tampa Police Chief Brian Dugan started the news conference with two big numbers. So far this year, Tampa police officers have responded to more than 5,200 calls involving a person in the throes of some sort of mental health crisis. In the same period, officers...

The Ravenna Post of the Ohio State Highway Patrol has named Dispatcher Kayla A. DeWitt and Trooper Charles E. Hoskin as dispatcher and trooper of the year for the post, according to a press release. Fellow officers and dispatchers stationed in Ravenna chose Hoskin and...

A couple of weeks ago, a patient who could not speak, reached for help through the City of Plano’s text to 9-1-1 program. Michelle Haggerty is the manager at Plano Public Safety Communications. Haggerty described the scenario. “They had asthma and they were...

NEW YORK — Gov. Andrew Cuomo recently announced $45 million has been awarded to 57 counties and New York City to enhance emergency communications across the state. This funding enables local governments to expand emergency response capabilities and enhance overall...

HAMLIN - The Lincoln County Commission has given its backing to a move to have 911 telecommunicators recognized and designated as first responders. The matter was taken up by the commission at the Thursday, December 5, 2019 regular session in Hamlin. Commission...

The Santa Maria police and fire departments have completed a multiyear project to upgrade their public safety dispatch system that city officials say will improve response times and allow emergency responders to communicate more efficiently. The upgrades — the result...