FORT SMITH, AR (KFSM ) — A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fire...

Emergency services will soon need to make sure they can locate people who are calling 911 on their phones. The technically complex shift that the Canadian telecommunications authority prescribes to the so-called next-generation 9-1-1 – or NG9-1-1 – should enable a...

TORONTO – Emergency services will need to ensure that they can quickly determine the location of people calling 911 for assistance on their cell phones. The technically complex shift mandated by the Canadian telecommunications regulator in what is called the next...

FORT SMITH, Ark. — A former Arkansas 911 dispatcher accused of mishandling a call with a drowning woman was cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fort Smith Fire...

Toronto Police Service will be adding a new piece of equipment to their arsenal in the new year, in the form of body-worn cameras. Police Chief Mark Saunders gave his end of the year press conference on Friday, where he outlined his department’s achievements and...

A 43-year-old man was shot multiple times and killed in Ballantyne early Saturday as dispatchers answering a 911 call heard gunfire and people arguing, Charlotte-Mecklenburg Police said. William Johnston was shot about 6:45 a.m. in the 15000 block of Capricorn Lane...

A 43-year-old man was shot multiple times and killed in Ballantyne early Saturday as dispatchers answering a 911 call heard gunfire and people arguing, Charlotte-Mecklenburg Police said. William Johnston was shot about 6:45 a.m. in the 15000 block of Capricorn Lane...

Emergency services will have to soon ensure they can pinpoint the location of people calling 911 for help on their cellphones. The technically complex shift mandated by Canada’s telecommunications regulator to what’s called Next-generation 9-1-1 – or NG9-1-1 – should...

FORT SMITH, Ark. (KFSM) — A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. The investigation was conducted by the Fort Smith Police Department and Fire...

RUTHERFORD COUNTY, Tenn. (WTVF) — As technology continues to evolve, 911 centers change with it. Now your phone could make it easier to save a life. If you live in Rutherford County, you can now use your cell phone to video chat with 911 dispatchers. Cassie Lowery...

The Columbia County Sheriff’s Office arrested one of its dispatchers for allegedly aiming a gun at someone’s chest Dec. 11 in the town of Wyocena. Leonel Ramirez, 29, Cambria, faces up to 10 years in prison on a charge of felony second-degree recklessly endangering...

RUTHERFORD COUNTY, Tenn. (WZTV) — 911 callers in Rutherford County can now video chat with dispatchers. It's the first of its kind in Tennessee and allows callers using smart phones to video emergency scenes and chat with dispatchers. Rutherford County Sheriff's...

“We appreciate the FCC’s efforts to continue shining a bright light on the unacceptable practice of diverting 9-1-1 fees. State and local governments undermine public trust and public safety when they divert millions of dollars collected from wireless consumers that...

PEKIN (HOI) - If you want to know just where Santa will be on Christmas Eve, Tazewell County dispatchers have you covered! Dispatchers will be broadcasting his location on the scanners at 8:00 p.m. According to a Facebook post by Pekin Police, you can listen by...

SOMERSET, NJ — A local Somerset 4-year old is being called a hero for calling 911 for help when her mother collapsed on the kitchen floor and did not get back up earlier this month. Isla Glaser was honored on Wednesday in a ceremony at the Franklin Police Headquarters...

FARMINGTON - Dispatchers at the Franklin County Regional Communications Center were recognized for their service during the Sept. 16 explosion response Wednesday evening, with a shadow box presented by a member of Farmington Fire Rescue. Stephan Bunker, a Farmington...

BROKEN ARROW, Okla. — A deserving family is getting a special Christmas, thanks to Broken Arrow Police dispatchers. The communications team decided they wanted to give back this year but couldn’t decide on a charity. They finally realized what they wanted to do...

BROKEN ARROW, Okla.  -  Broken Arrow dispatchers are helping an anonymous family celebrate a Merry Christmas this year. “[the family] is struggling. They’re really struggling,” Dispatchers told KRMG. Dispatchers raised around $1,300 as part of their...

Gail Kerns, 67, of Virginia Beach, passed away Friday, Dec. 13, 2019. Born in Memphis, Tennessee, she was the daughter of the late Floyd Green and Sadie Meyers. She retired as a 911 dispatcher with the City of Virginia Beach Police Department after 33 years of...

GRAND ISLAND, Neb. (KSNB) - When a 911 call comes through, the people who answer the phone have an important job to make sure the caller gets the help they need. 911 dispatchers are first responders who carry a heavy burden. People always trust the voice over the...