KANSAS CITY, Mo. — Among legislation signed earlier this month by Missouri Gov. Mike Parson is a bill that 911 dispatchers and telecommunication workers hope will improve their working conditions.

A former dispatcher for Youngstown State University police was sentenced Thursday to one year of probation after pleading guilty to using a state criminal database to look up the background of women he planned to meet. READ FULL ARTICLE

On Wednesday morning, a father-to-be called 911 as his wife started going into premature labor at their Camden County, Missouri, home. Amy Hufferd, a communications officer with the Camden County Sheriff’s Office and a mother of twins herself, was the one to receive...

Athens-Clarke Deputy Police Chief Keith Kelly recently received the 2023 Leadership in Advocacy Award for his work in emergency 911 operations.

HAYWARD – Officials in the city of Hayward announced that the city's internal computer network has been restored following a ransomware attack that took systems down earlier this month. The city's computer aided dispatch system used in police, firefighter and...

Whitcom officials paid a visit to Asotin County on Monday to talk about a lapse in dispatch service over the Fourth of July weekend. Bill Tensfeld, Whitman County’s emergency management director, and Wendy Berrett, executive director of Whitcom Regional Dispatch...

Out of the 450 911 call centers across California, CHP Golden Gate Division had the longest averaging answering time in the state in 2023, according to California Office of Emergency Services’ data analyzed by the NBC Bay Area Investigative Unit. Located in Vallejo,...

CHARLOTTESVILLE, Va. (WVIR) - A new state grant program will help people working in public safety. The Charlottesville-UVA-Albemarle Emergency Communications Center plans to use this grant program to invest more into its dispatchers.

The victim’s phone sent his location to Apple, which then called the closest law enforcement agency - in this case, Crescenta Valley Sheriff’s station - with his satellite coordinates. “The location that we got from the iPhone activation was spot on,” Goldsworthy...

Tracey Porter and Lisa Buchanan, according to their supervisor, are exceptional employees who have been working for years to coordinate the best responses to emergency situations for citizens around Vicksburg and beyond. In the lower level of the Vicksburg Courthouse,...

“Like with 911, it is vital that any problems with 988 are shared fast with the right people, so we understand what went wrong, and we can make it right.” FCC commissioners today unanimously approved new rules that are designed to ensure that the 988 Suicide &...

Governor Kathy Hochul today announced the availability of $20 million to improve the State's emergency communications systems through the State Interoperable Communications Grant Targeted program, which reimburses eligible counties across the state for various...

Since 2010, the Owensboro-Daviess County 911 dispatch center has only been fully staffed and fully trained during one 4-month period, Director Paul Nave said Thursday. He said every time one person leaves, it takes about a year to get a fully trained replacement in...

LAS VEGAS, Nev. (FOX5) - Last month, Henderson police arrested a kidnapping suspect after a chase that started near Boulder City. The victim texted 911, stating she had just been kidnapped and feared for her life.

911 dispatchers are classified federally as “office and administrative support.” “I’m not sure of the last time somebody’s secretary listened to someone burn to death or shoot themselves or discover their kid’s body in their bedroom,” said Kati Fox. READ FULL...

Emergency dispatching is changing, and charging. Currently, those who call 911 still have to provide information in exactly where they are to get help. But in about two years they will know “what floor you’re on.”

Given the outrageous failure of St. Louis’ dysfunctional 911 system to provide even the most basic level of protection to city residents against crime, injury and other emergencies, it’s a […]

Objective: The purpose of this qualitative study was to determine the effects of occupational identity on the psychological needs of emergency telecommunicators on and off the job, as well as to learn their recommendations for improvements which would strengthen...

TAMPA, Fla. (WFLA) — Tampa Fire Rescue is back online after a faulty dispatch server jilted operation for two days. Fire Chief Barbara Tripp confirmed the computer-aided dispatch (CAD) experienced a server hardware failure. The agency had to revert to a manual...

A Hernando County Sheriff’s Office (HCSO) telecommunicator resigned after admitting to investigators that he faked a report that he was wounded when a pair of young men attempted to steal his vehicle at gunpoint. READ FULL ARTICLE