Margaret Haugan is Minot Police Department’s new Public Safety Answering Point (PSAP) Manager, according to a Facebook post from the MPD. Haugan has worked for Minot Central Dispatch for 12 years. She will take over as PSAP manager after Barb McPeak retires...

For this year, Jefferson County 9-1-1 is working on launching a brand new Computer Aided Dispatching (CAD) system to law enforcement and other emergency first responders. Chief Willaims expects the CAD system to be up and running by late second quarter of this year.

Iroquois County is making its strides to becoming NextGen 9-1-1 compliant. At Wednesday evening’s Emergency Telephones Systems Board (ETSB) meeting a GIS mapping bid and a recording software quote were approved to allow 9-1-1 director Eric Raymond to write the costs...

TORRINGTON — The name Doug Tillotson may not ring a bell, but his voice is a dead giveaway. His folksy oratory on the radio transmissions at Litchfield County Dispatch is one that Torrington police officers, firefighters and first responders across Litchfield County...

ALBANY – It's a problem NewsChannel 13 has been following for years, short staffing at the dispatch center in the city of Albany. Back in September, NewsChannel 13 covered the story after only three dispatchers were working overnight, two of them doing a double...

Imagine a job where your actions in the first few seconds after you pick up the phone can impact lives. That’s the reality our members working as emergency dispatchers face each day they report to work, sit down at their consoles and prepare to answer the public’s...

CUMBERLAND — As the county moves into the new decade, emergency communication specialists are getting a tool to aid callers during an emergency. The Allegany County Joint Communications Center has purchased Apple iPad tablets to replace a dated, flip...

KANAWHA COUNTY, W.Va. (WOWK) – 911 dispatchers; answering calls and getting the community emergency help. A job that can be strenuous and sometimes scary. “Like Metro 911 yesterday…they did a fabulous job,” says Jim Brown, a retired 911 telecommunicator. Metro 911...

RALEIGH, N.C. (WTVD) -- If you ever find yourself in an emergency, you now have a new option to ask for help and it doesn't involve calling anyone. Raleigh-Wake Emergency Communications is now accepting pictures and videos sent via text to 911. Emergency...

CLARK COUNTY — Another person in the Miami Valley was jailed for making unnecessary 911 calls, a Clark County man who was barking like a dog at one point during numerous calls Tuesday to dispatchers. Earlier this week, a Washington Twp. woman was accused of making...

Horry County’s public safety departments need more than $10 million in additional staff, equipment, raises and facilities so officials can maintain services for a rapidly growing population, according to county projections. County staff relayed that message last month...

It was a busy year for local dispatchers and the responders they directed to calls for service in the county. A total of 15,055 calls for service — which includes anything from routine police activity to emergency fire and ambulance calls — were processed by the...

The woman who was hiding in a closet during a deadly shooting in Mecca Township Sunday was talking with a Trumbull County 911 Dispatcher as the incident unfolded. "You could tell immediately with her voice that she was genuinely terrified," Theodore Harrell said, a...

(ANCHORAGE) – Two major initiatives, Wireless 9-1-1 and consolidation of emergency communication services, are underway to greatly improve law enforcement services to all Alaskans. The Department of Public Safety (DPS) is providing a one-year courtesy heads up to...

HIGH POINT, N.C. — The 9-1-1 service in the High Point area is back online after an outage Wednesday, according to a Wednesday announcement from the City of High Point. During the outage, the city warned that callers could hear excessive ringing and no answer. Anyone...

A Youngstown teen accused of placing phony emergency calls to draw out first responders in four states is expected to plead guilty in court Wednesday. David Dorbish, 17, is scheduled to appear for a plea hearing in Mahoning County Common Pleas Court instead of going...

SEVERAL IOWA TOWNS AND RURAL AREAS ARE EXPERIENCING AN OUTAGE OF 911 SERVICE FROM LANDLINE PHONES. SCHALLER TELEPHONE CUSTOMERS IN AND AROUND GALVA AND CUSHING, ASWELL AS LONG LINES CUSTOMERS IN AND AROUND CORRECTIONVILLE, ARE AFFECTED BY THIS OUTAGE. WOODBURY COUNTY...

EBENSBURG, Pa. (WJAC) — A small idea that originated in a middle school in Cambria County could potentially save people's lives. The idea came from a group of Central Cambria students who will be part of a STEM competition this weekend. The students visited the...

Miller County officials are now using the county's new 911 emergency communications equipment at the Miller County Sheriff's Office. "We are excited to finally have it up and running," Miller County Judge Cathy Hardin Harrison said Tuesday. "It was installed in...

WASHINGTON TWP., MONTGOMERY COUNTY — A woman jailed on several charges of abusing 9-1-1 has called emergency dispatchers 79 times since early November, Montgomery County Sheriff Rob Streck said. Rachel Weimer, 36, faces seven counts of abuse of 9-1-1 and...