Many people have been calling for harsher repercussions for those who call the 9-1-1 emergency line to complain about everything from Amber Alerts to missed trains to incorrect restaurant orders—and now the City of Mississauga has passed a motion to formally call on...

BERLIN - A dispatcher with the Nashoba Valley Dispatch Center is being credited with helping talk a caller through lifesaving measures until medical help could arrive. On Thursday, Jan. 9, at 6:51 p.m., Dispatcher Danielle Haas received a 911 hang-up call. When she...

DRACUT — Residents received no advance notice that the town’s police dispatch call center was in “crisis mode,” and would not answer 911 calls for seven consecutive nights, according to Police Chief Peter Bartlett. From midnight to 8 a.m. the week of Jan. 4 to 11,...

A St. Paul Police Department staffing study — which can be reviewed in full below — recommends hiring more than 100 additional officers and civilian staff, as well as restructuring several investigative units to keep pace with growing caseloads. The 250-page document...

GREGG COUNTY, Texas (KETK) – Longview Police and Fire held a joint hiring event today to address the need for more first responders. The public safety manager said 911 dispatch operators are the first line of communication between the public and public servants....

The Police Department also announced that Casey L. Nowak, 33, of Amherst will become a dispatcher. Nowak recently was honorably discharged from the U.S. Navy. Once these police recruit's successfully complete their training, it will put the Police Department at a...

When You have an emergency, medical or otherwise, you call 9-1-1 for help. Funding to make that happen may be something you take for granted and local officials are looking at funding to keep a local 9-1-1 center here in Adams County viable. Wednesday night, the Joint...

DOUGLAS COUNTY, Nev. (News 4 & Fox 11) — Douglas County announced a new 9-1-1 texting service so residents can “Call if you can – Text if you can’t” during an emergency. The county said people who are deaf or hard of hearing or those who are in a situation...

WESTMINSTER, Colo. (CBS4) – A husband and wife in Westminster can now laugh about the unplanned home birth of their second daughter. Though frantic, it happened smoothly thanks to the guidance of a city dispatcher. Five-week-old Claire Kit Riddle is as healthy and...

The Hamilton County Emergency Communications District announced the retirement of Chairman Don Allen from the board of directors of the district effective Jan. 9. Mr. Allen began his service to the board in 1986 while the director of Hamilton County Emergency...

TAMPA — Two members of the Suwannee County Sheriff’s Office received statewide recognition this week. At the Florida Sheriffs Association Winter Conference, Public Safety Telecommunicators Brittany Wheeler and Taylor McCathern of the SCSO were named the 2020...

SPOKANE, Wash. — The Spokane Police Department is thanking Texas Roadhouse after an act of kindness filled the heart – and bellies – of local dispatchers. Police posted on Facebook that Texas Roadhouse staff working to open the new location in North Spokane brought...

TULSA, Okla. — A group of Tulsa firefighters are going beyond the call of duty. A crew decided to build one of their fire dispatchers a wheelchair ramp after she had part of her leg amputated following a car crash last year. Firefighters say she had steps by her front...

MERIDEN — City officials hope wage increases included in a newly proposed three-year labor agreement with the city’s emergency dispatchers will help the city attract and retain employees at the city’s dispatch center.  The salary range Meriden has offered to...

The Eau Claire county communications center says it is having major issues with people calling 9-1-1 and hanging up. But as First News at Nine’s, Jonathan Fortier, shows us technology – like the Apple Watch – is making the number of hang-up calls even higher. The...

Congratulation to Brittany and Taylor for receiving the Florida Sheriff's Association Dispatcher of the year award at the FSA Winter Conference. https://youtu.be/-s4hcAX7ggk

HENRICO, Va. (WWBT) - Henrico County dispatchers say Monday’s false active shooter threat was the first time they had received a text like that through the “Text to 911” program. In June 2018 the Henrico County Emergency Communications Center incorporated the text to...

In an emergency, every second counts, and in Lehigh County, those seconds have been mounting. Dispatch times — when a 9-1-1 call is received to when the first crew is dispatched — have grown by an average of two minutes since the June merger of the Lehigh County and...

I’m here at the Guardian Center. This full-scale training facility, located in Perry, GA, is where Public Safety goes to test new technologies and their operational impact on real-world scenarios. I watch from my secure vantage point in the Joint Operations Center...

The Marshall County Fiscal Court last week announced it had denied the appeal of the former Marshall County E911 dispatcher who was terminated in December after being arrested and charged with a felony. Tonya Clevidence, 46, was arrested Dec. 9 by the Marshall County...