When public health emergencies threaten our communities and pose special challenges, like the current COVID-19 pandemic, the first responder family, including law enforcement, fire, EMS and 9-1-1 telecommunicators, must prepare their response. In addition to...

EOC plans to request people who test positive for COVID-19 sign waivers to allow release of information to dispatch and law enforcement The Grant County Health Department plans to ask those who test positive for the new coronavirus to voluntarily share that...

Detroit, Michigan, USA – 2016: A Detroit Police car parked in front of the Renaissance Center, world headquarters for GM in downtown Detroit. A man who worked for the Detroit Police Department’s Emergency 911 system has died from the coronavirus, officials said...

Even before first responders arrive on the scene, a 911 dispatcher will determine if a possible exposure risk to coronavirus exists. Dispatchers at Monroe County Central Dispatch are asking more questions to determine if patients in need of medical help might have...

The Arkansas Division of Emergency Management is urging families statewide to sign up for Smart911 to enable coronavirus awareness for 9-1-1 and emergency responders. Smart 911 is a free service allowing people to submit their personal medical information to...

Hendersonville Mayor Jamie Clary and Sumner County Mayor Anthony Holt joined several other city and county mayors on Friday in declaring separate state of emergencies in the wake of the COVID-19 pandemic. Tennessee Gov. Bill Lee signed an emergency declaration on...

JOHNSON CITY, Tenn. — Five-million dollars in state funds proposed to renovate a historic courthouse in Johnson City survived the last round of cuts as lawmakers rushed to pass a state budget amid concerns about the coronavirus. Members of the Tennessee General...

HURON COUNTY — When someone calls for Huron County emergency services, they speak with a dispatcher located in their Bad Axe office to either talk them through a situation or call the police or fire department. Those people on the other end of the line go through a...

WRENTHAM -- Email, phones and the internet have become the mode of keeping the town’s operations going in the midst of the COVID-19 coronavirus crisis. In an effort to help slow the spread of the virus, “and to promote the practice of social distancing,” all of the...

Two 911 Communicator shift partners of the DeKalb Emergency Communications District have been commended for their exemplary performance in handling an influx of emergency and non-emergency calls on a night of heavy rain and flooding last month. Stephanee Wright and...

Tim Tenyeck’s day at work as a 911 dispatcher took a sudden turn when a women called with a weird question. She wanted to order pizza and he quickly realized that she must’ve dialed the wrong number. But the woman on the other side, Tiffany Urban, had done...

PHOENIX (3TV/CBS 5) – The Arizona Department of Public Safety is now lead by Col. Heston Silbert. Officials with the department confirmed Thursday that Silbert has officially taken over in the role as director of DPS. The former director, Col. Frank Milstead will...

The Executive Vice Chairman (EVC), of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, has revealed that the commission has facilitated the establishment of the Emergency Communications Centres, ECCs, across the country. He said the...

It is too easy to take 911 telecommunicators for granted because they are at the ready every day to assist people when an emergency arises, but that is not the case for Ridgeway residents Terry Simpson and Marie McGuire. They think of Warren County 911...

The Village is migrating away from the current Code Red emergency notification system, to Rave Alert / Smart911. Public Safety Officials strongly encourage residents and businesses to register for the no-cost service that issues emergency notifications, and provides...

Washington — Legislation that would prevent the T-Band spectrum – a public safety radio network intended to ease communication among first responders in 11 metropolitan areas – from being auctioned to other users has garnered support from International...

NENA is pleased to announce that the new Enhanced PSAP Registry and Census (EPRC) service has completed its beta period and enters its first stable release. The EPRC provides the ability to find 24×7 call transfer information for any PSAP in the United States and its territories. The EPRC completely replaces the legacy NENA PSAP Registry (NPR), and requires issuance of unique credentials to each NENA validated user.
It is imperative that all legacy NPR users obtain new credentials (ID and Password) for the EPRC as soon as possible, since access and familiarization with the new EPRC is necessary before the old NPR is turned down soon. Users both old and new can find instructions to register for the EPRC at eprc.nena.org.
The EPRC is GIS-forward with a modern visual user interface, and it works like most popular mapping programs. Queries can include simply pointing on a location on a map or inputting coordinates, a community name, landmark or address. Filters are available to inquire for specific PSAP characteristics, and in addition, users have the ability to draw a map boundary around a specific geographic area and view applicable PSAP info within that boundary. 
Another new feature is web form to update changes to PSAP data. Updates are reviewed by a human before activation in the live database. This feature is available to Public Safety and 9-1-1 Authority users.
The EPRC includes a robust REST API, and any interested developers familiar with ArcGIS Server applications are encouraged to inquire with NENA for more information. The EPRC also allows users to export data to a CSV. 
The EPRC is free to access to any public safety personnel. Commercial entities with a valid public safety function, such as vendors in the 9-1-1 industry and certain types of call centers, can also access the EPRC subject to terms and conditions. EPRC data is not made available for and can never be used for marketing purposes.
All current and new PSAP Registry users should register and be familiar with the EPRC as soon as possible. You may contact 911eprc@nena.org with any questions or comments.