NENA is proud to publish 9-1-1 & COVID-19: A Report on PSAPs During the Pandemic. This report, based on 500 survey responses from 9-1-1 professionals across 46 U.S. states and territories, provides the 9-1-1 community with an initial view into how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. Based on direct reports from the field, the report reflects the respondents’ sentiments and illuminates some trends with respect to how COVID-19 is changing PSAP operations.

FORNEY, Texas (Press Release, Forney Police Department) — The week of April 12-18 is both National Public Safety Telecommunicators Week and Animal Care and Control Appreciation Week! Forney Police Department Communications Officers and City of Forney Animal...

Mary Alice Reporting – The week of April 13th takes time to appreciate those who are the first line of defense in emergency situations. At the Tuscarawas County Sheriff’s Office, the dispatchers have the task of fielding calls that come directly to the Sheriff’s...

NEW YORK — The coronavirus crisis is taxing New York City’s 911 method like by no means before. Operators choose up a new simply call every 15.5 seconds. Panicked voices inform of liked kinds in declining wellbeing. There are multitudes of cardiac arrests and...

WEST PALM BEACH, FL – The Palm Beach County Sheriff’s Office is recognizing National Public Safety Telecommunicators Week, April 12 – 18, 2020. Each year, the second week of April is dedicated to those who serve as Public Safety Telecommunicators. In...

WARRENSBURG — Johnson County Central Dispatch E-911 is celebrating Sunday, April 12, through April 18 as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and...

ZANESVILLE – This week recognizes the services of emergency dispatchers from across the country. Of course, in Ohio, this week falls on a time when the stay at home order is still in place. This has called for some changes in the way the dispatch center in the...

Starting Sunday, April 12, Newtown’s emergency dispatchers will join colleagues across the nation celebrating National Public Safety Telecommunicators Week. This week-long event, initially set up in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office...

ENID, Okla. — This week in April is National Public Safety Telecommunications Week. The weeklong event, started in 1981, is time to celebrate and thank 911 dispatchers working for Enid, Garfield County, OHP, Life EMS and Miller EMS, dispatchers who dedicate their...

Colonel Eric T. Olson, superintendent of the Missouri State Highway Patrol, would like to make the public aware of the following: National Public Safety Telecommunicators Week takes place from April 12-18, 2020. This event honors the thousands of men and women...

SPRINGFIELD, Ill. (WCIA) — The Illinois State Police (ISP) is recognizing Telecommunicators, Operators and other behind-the-scenes-heroes who dispatch Troopers and officers from other state agencies in emergency situations. The recognition comes during National Public...

VENTURA COUNTY, Calif. - First responders across the country are celebrating their dispatchers starting today as part of National Public Safety Telecommunications Week. This special week spans from April 12 to 18. The Ventura County Sheriff’s Office announced it is...

The staff of MUSCOM, Muscatine’s 911 dispatch center, is being recognized during National Public Safety Telecommunicators Week. Sponsored by the Association of Public-Safety Communications Officials (APCO) International, the nationally celebrated week honors the...

BELMONT — As the COVID-19 pandemic continued to lock down the nation, Allegany County on Monday honored some of those on the front lines of emergency response, proclaiming April 12-18 Public Safety Telecommunications Week. April is 911 Education Month and Monday’s...

Those with an emergency in Wise County are asked to call dispatch a 276-321-7567. The outage is due to disruption in Verizon service in the area.

Telecommunicator Emergency Response Teams (TERTs) provide communications-specific mutual aid between PSAPs to provide trained personnel during emergency situations. Volunteers are sought to update the Standard for TERT Deployment. This revision of the standard will assist PSAPs and governing 9-1-1 authorities with the information required for developing, training, equipping, and deploying a standardized TERT team.
Click here to volunteer.

Lyon County Emergency Communications Center dispatchers work hard day after day to coordinate responses with local law enforcement and first responders. Many people in the community may not realize who it is on the other side of the phone when they are calling during...

The Orleans County Sheriff’s Office recognizes 911 Dispatchers during National Public Safety Telecommunicators’ Week April 12-18, 2020. Public Safety Telecommunicators (911 Dispatchers) are a vital part in an emergency. Through assessment and coordination of each...

Dispatchers in Natrona County are using a live video response service for 911 calls in order to help with social distancing measures. The optional service that callers or dispatchers can request during the call will be in effect for the next 30 days. It does not...