CINCINNATI — A dispatcher refused to send emergency help to an Ohio man experiencing an apparent stroke the night of Jan. 12. He ended up dying, and the next day, there was a new 911 call from his neighbor, demanding emergency services at least help remove...

TEXARKANA, Texas — The City Council has begun a project to update its outdoor warning system with three sirens, one located in Spring Lake Park. "Several of the sirens have been in place since the 70s," said Tracey Litton, deputy emergency management coordinator with...

CANANDAIGUA N.Y. (WHEC) – A new potentially life-saving tool is at the fingertips of first responders in Ontario County. As part of an upgrade to its phone system, emergency coordinators at the county’s 9-1-1 center are using a program called “Rapid SOS”, which uses...

A Northern Kentucky police officer and a dispatcher graduated from their training programs at the Kentucky Department of Criminal Justice Training. Independence Police Officer Douglas M. Wolking was one of thirty-one officers to graduate from the basic training...

Character reveals itself in bad times more than in good. It would be totally accurate to say that Joe Finn’s character revealed itself at any number of fires he has worked over the last 36 years, none more so than a horrible March day in the Back Bay in 2014, when the...

When you call them, they still come. On a recent morning, Vikram Gupta scrambled out of a Charlottesville-Albemarle Rescue Squad ambulance and took two-at-a-time the stairs of a city home where an elderly man fell in a second-story bedroom. Behind followed driver...

Irondequoit's Police Chief Richard Tantalo will be taking the helm as Monroe County's director of safety. It was one of five new appointments announced by Monroe County Executive Adam Bello on Monday. Tantalo, 63, of Irondequoit, whose law enforcement career...

MUNCIE, Ind. — The City of Muncie will be expanding its EMS service after Delaware County EMS agreed to pull its service from the city limits. According to a press release from the city, Delaware County EMS will no longer service parts of the city as...

COPLEY — A joint emergency dispatch center for Copley, Barberton and Norton may soon expand its coverage area to Springfield Township. On Monday, Copley trustees voted to add Springfield to Southwest Summit Communications Center, which handles police, fire and EMS...

DALE COUNTY, Ala. (WTVY) -- Dale County has a new crew to respond to emergencies. The South Dale EMS held a press conference Friday morning to announce the new operation. Napier Field, Midland City, Pinckard, Newton and Grimes are all small towns along Highway 134 in...

“This new radio platform will enable public safety agencies to coordinate more efficiently than in past days,” Minister of National Security Wayne Caines said, explaining that “for the 1st time in Bermuda, every radio on the system across the various departments will...

The Gallatin County Commission will decide on Tuesday whether to ask voters to approve tax increases for public safety on the June 2 ballot. The commissioners are considering two mill levies — one for the 911 Dispatch Center and one for Search and Rescue. The 911...

The Emergency Services Center on County Services Drive is getting a new phone system. Members of the Putnam County Emergency Communications District unanimously approved the emergency purchase of a new Mitel phone system for the building Thursday. The purchase is...

RALEIGH, N.C. (WNCN) – Wireless Emergency Alerts allow public safety officials to send warnings directly to cell phones in case of a potentially life-threatening incident. Recently, though, erroneous alerts have gone out with long delays in correcting the messages. It...

A partnership in Stearns County is bringing more awareness to heart health. February is American Heart Month, and now there's a new dispatch mapping tool to locate where automated external defibrillators (AEDs) are throughout the county. "I had a heart attack 15 years...

The Emergency Services Center on County Services Drive is getting a new phone system. Members of the Putnam County Emergency Communications District unanimously approved the emergency purchase of a new Mitel phone system for the building Thursday. The purchase is not...

They’re the first voice of reason you’ll hear when tragedy strikes, maintaining a calm steadiness all the while also ensuring first responders get to you in the safest and most efficient manner. They’re public safety telecommunicators or 911 dispatchers though Donald...

SHERMAN, Tex. (KXII) - Thursday night, over a dozen telecommunicators were awarded for their service during the 10th Annual Texoma Regional 9-1-1 Telecommunications Banquet. The Texoma Council of Governments has recognized responders for their devoted and dedicated...

CINCINNATI (FOX19) - City Manager Patrick Duhaney announced on Thursday the city’s Emergency Communications Center has a new director, effective March 8. Bill Vedra will assume leadership responsibilities from Jayson Dunn, who had been serving as Special Project...