A new service in San Francisco will allow people in dangerous situations to text 911 instead of calling, city officials announced Friday. Although people are still encouraged to call 911 in emergency situations, the new option is intended for people who are not in a...

This week is designated National Public Safety Telecommunicators Week, honoring those in the field of emergency call-taking by recognizing them for their quick thinking actions as they navigate telephone lifeline responses between those needing help and those first...

LEXINGTON, KY. (April 14, 2020) — We all hear of first responders — the police, fire and paramedic crews that are first on scene of emergencies. But the literal first responders of first responders are the communications officers who take calls about...

In a moving tribute, Beaver County 911 DIspatch has radioed Aliquippa Acting Police Chief Robert Sealock and Ambridge Interim Police Chief Romutis for the final time. Using its Beaver County 911 Center radio identifier “856”, an emergency dispatcher repeatedly called...

MUNCIE, Ind. — While emergency calls to 911 have gone up from previous years, examining the breakdown of the most frequent reasons dispatch sends out police, fire or a paramedic isn't as dire as you might think.    The Delaware...

A well known Edmonton LGBTQ advocate has filed a human rights complaint against the Edmonton Police Service ( EPS), saying an employee who took her 911 call last year repeatedly misgendered her and assumed her friend, who is also a trans woman, was a sex worker. Marni...

NENA is proud to publish 9-1-1 & COVID-19: A Report on PSAPs During the Pandemic. This report, based on 500 survey responses from 9-1-1 professionals across 46 U.S. states and territories, provides the 9-1-1 community with an initial view into how the COVID-19 pandemic is affecting PSAP operations, as well as what actions PSAPs and local authorities are taking to protect telecommunicators.
Survey access was provided to PSAP contacts using the NENA Enhanced PSAP Registry and Census (EPRC), a free service for public safety personnel that provides contact information for PSAPs during emergencies. Based on direct reports from the field, the report reflects the respondents’ sentiments and illuminates some trends with respect to how COVID-19 is changing PSAP operations.

FORNEY, Texas (Press Release, Forney Police Department) — The week of April 12-18 is both National Public Safety Telecommunicators Week and Animal Care and Control Appreciation Week! Forney Police Department Communications Officers and City of Forney Animal...

Mary Alice Reporting – The week of April 13th takes time to appreciate those who are the first line of defense in emergency situations. At the Tuscarawas County Sheriff’s Office, the dispatchers have the task of fielding calls that come directly to the Sheriff’s...

NEW YORK — The coronavirus crisis is taxing New York City’s 911 method like by no means before. Operators choose up a new simply call every 15.5 seconds. Panicked voices inform of liked kinds in declining wellbeing. There are multitudes of cardiac arrests and...

WEST PALM BEACH, FL – The Palm Beach County Sheriff’s Office is recognizing National Public Safety Telecommunicators Week, April 12 – 18, 2020. Each year, the second week of April is dedicated to those who serve as Public Safety Telecommunicators. In...

WARRENSBURG — Johnson County Central Dispatch E-911 is celebrating Sunday, April 12, through April 18 as National Public Safety Telecommunicators Week. This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and...

ZANESVILLE – This week recognizes the services of emergency dispatchers from across the country. Of course, in Ohio, this week falls on a time when the stay at home order is still in place. This has called for some changes in the way the dispatch center in the...

Starting Sunday, April 12, Newtown’s emergency dispatchers will join colleagues across the nation celebrating National Public Safety Telecommunicators Week. This week-long event, initially set up in 1981 by Patricia Anderson of the Contra Costa County Sheriff’s Office...

ENID, Okla. — This week in April is National Public Safety Telecommunications Week. The weeklong event, started in 1981, is time to celebrate and thank 911 dispatchers working for Enid, Garfield County, OHP, Life EMS and Miller EMS, dispatchers who dedicate their...

Colonel Eric T. Olson, superintendent of the Missouri State Highway Patrol, would like to make the public aware of the following: National Public Safety Telecommunicators Week takes place from April 12-18, 2020. This event honors the thousands of men and women...