BERKELEY SPRINGS, W.Va. (WDVM)– The old Morgan County Sheriff’s station is getting renovated to a new state of the art 911 Emergency Communication Center. “We realized we had a critical, and I mean critical need in Morgan County for a new Emergency Communications...

When the 1918 influenza pandemic swept across Virginia, communication tools and emergency services naturally were primitive compared to today. Fifty years later, the first U.S. 9-1-1 call was made in Alabama. Despite the growth of cellphones, the availability...

The City of Owensboro approved municipal orders Tuesday to apply for a grant that would go toward a new console for 911 dispatchers, as well as a grant that will fund public art mural downtown. The $130,000 competitive grant for console furniture for 911 dispatchers...

(INDIANAPOLIS) — Over the last 2 years, the Statewide 911 Board has covered more than $1M in training costs for Indiana PSAPs (Public Service Answering Point) for their 911 Telecommunication staff.  Providing training has been extremely relevant to...

Within two weeks, local residents will be able to text the county’s two 911 dispatch centers to report emergencies, the Santa Cruz County Sheriff’s Office said. The Text-to-911 service is set to go into effect on Monday, May 18, allowing residents and visitors to text...

For 911 call-takers and dispatchers, working from home isn’t an option during the pandemic, so call center managers are doing what they can to keep employees safe and healthy. Taking a cue from grocery stores and other retail businesses, supervisors and managers at...

Tomball firefighters were able to pull a man out of a window Monday night as his garage apartment was engulfed in flames, saving his life, a Tomball Fire Department news release stated. Tomball Fire Chief Randy Parr said the successful outcome of the incident was due...

Broward Sheriff Gregory Tony announced the death of public safety communications operator Nikima Thompson from COVID-19. [Video]

ROBERTSON COUNTY: (Smokey Barn News) –  Following the resignation of Hope Petersen back in January, (full story) the Robertson County 911 Dispatch Center in Springfield has named a new Director. Peterson joined the 911 call center as the director back...

An emergency services dispatcher in Cincinnati has been suspended after being accused of failing to send help for a man suffering a stroke that proved fatal. The shocking incident was revealed this week in a letter by Cincinnati City Manager Patrick A. Duhaney,...

Texas Eastern 911 Network gifted the Harrison County Sheriff’s Department with a $30,000 donation, which was accepted by the Harrison County Commissioners Court this week. The agency is the 9-1-1 emergency communications service the county uses, County Judge Chad Sims...

GALVA, Ill. — Henry County Sheriff's Office officials say that due to outages at Frontier Communications, many residents in the Galva area may not be able to reach 9-1-1 on their house lines. The partial outage mean that some Galva residents may not be able to reach...

CONCORD, N.H. (AP) — A 911 dispatcher who provided CPR instructions for over an hour to a woman whose husband had a medical emergency while hiking in the White Mountains has been honored as a Dispatcher of the Year. Bethany Drew has been with New Hampshire’s Division...

NG9-1-1 Guide for 9-1-1 Authorities Now Available
Tuesday, April 28, 2020   (0 Comments)Posted by: Chris NussmanNENA’s NG9-1-1 Guide for 9-1-1 Authorities is an easy to understand, high-level overview of the components of Next Generation 9-1-1 (NG9-1-1), specifically written for 9-1-1 authorities. The components and building blocks of NG9-1-1 are presented at a high level, with step-by-step call-flow diagrams. This provides 9-1-1 authorities with simple explanations along with links to specification documents containing additional detail. Information is also provided on some transitional services, such as text-to-9-1-1, as well as a brief explanation of FirstNet.

The Public Safety Radio Communications System includes upgrades to the Camden County E911 Center along with three new towers and equipment installation at a fourth site with goal of providing county-wide coverage for all public safety radios, including Camden County...

The Hardin County Sheriff’s Office received notification today that the Public Safety Answering Point; 9-1-1 Center in Hardin County has once again achieved compliance with the State of Ohio 9-1-1- Program Office’s regulations for PSAPs. These requirements include,...

Important Announcement: Date Change for #NENA2020
1 hour ago   (0 Comments)Posted by: Chris NussmanAfter careful consideration, NENA has decided to reschedule the NENA 2020 Conference & Expo, previously planned for June 13-18 in Long Beach, CA. The new dates are September 24-29 and Long Beach remains our host city. With the well-being of attendees, exhibitors, sponsors, and volunteers as the number one priority, it is clear that rescheduling #NENA2020 is the only responsible course of action at this time.
We remain excited to host the 9-1-1 community later this year. A revised conference schedule and event details are now available at nena.org/nena2020.
Please take a moment to let us know if you have any questions regarding the date change; your voice matters, and we care about your feedback.
We look forward to seeing you in the fall. Until then, stay safe and healthy!
If you are a #NENA2020 registrant, speaker, or exhibit coordinator, check your inbox for a message sent on the morning of May 1 containing further event-rescheduling details specific to you.

Kingsport Police Department 911 shift supervisor Douglas Ray Boone was selected Tuesday evening to become the new director of Hawkins Co. Central Dispatch. The 911 board received a total of seven applications when the position was advertised, but the board’s personnel...