Inside the Hennepin County Dispatch Center, the workflow is much different these days. New questions, such as "Do you have any flu-like symptoms?" have become part of the routine for 911 dispatchers like Cindy Galland. "I have never seen anything like this," Galland...

MANKATO, Minn. (KEYC) - Minnesota 9-1-1 dispatch centers seeing a 22 percent decrease in calls during the COVID-19 outbreak. That’s according to the state’s Emergency Communication division. In 2019, Minnesota dispatch centers received nearly 56,000 calls for the...

A day in the life of a dispatcher is ever-changing. But, people like Kylie Hargrove enjoy organizing the chaos. The Greenbrier resident and mother of two lives to serve others and acts as a lifeline between those in distress and the help they need. A dispatcher’s role...

When making emergency calls, the Jasper County Dispatchers are on the front line of gathering information and getting it to officers to respond to critical services for those in need. In April, telecommunications personnel in the public safety community are honored...

The Putnam County Emergency Communications District is moving forward with its new admin phone system. Putnam County 911 Director Penny Foister said the district received a $60,996 quote from Twin Lakes for the new Mitel phone system Wednesday afternoon....

Jack Daniel Distillery donated hand sanitizers to the Coffee County 911 Communications Center. To battle the supply shortage of hand sanitizer due to the COVID-19 pandemic, Jack Daniel Distillery began manufacturing the product, and the company has been donating hand...

NG9-1-1 Insights From a GIS Professional
Wednesday, April 29 | 3PM Eastern (live) or On-DemandFREE for NENA Members | Not a member? Join today to receive access!Click here to register!
In Next Generation 9-1-1, Geographic Information Systems (GIS) becomes the backbone of the infrastructure needed for location identification and call routing to PSAPs. Data quality is a key component of ensuring a smooth transition to NG9-1-1. There will be challenges in breaking down data silos within your organization and with surrounding agencies; you must be prepared to talk to your neighbors and partners to further the goals of better GIS data quality. Attend this hour-long webinar to learn:
The role of GIS in an NG9-1-1 world;
What you can do to ensure GIS-data integrity for accurate spatial call routing; and
How to work collaboratively across agencies to develop and implement a plan for effective address clean up and maintenance.
Can’t attend on the 29th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Presenter: Keri Brennan, GISP – DATAMARK
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.
Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.
Questions? Contact Amanda Tegtmeyer with the NENA Education team.

Yvette Baxley’s been answering 911 calls for 27 years — heart attacks, shootings, domestic violence, accidents. She knows just what to ask to keep people safe and calm. It’s all different now. The script has changed. Now, she must also protect the first responders...

Community Snapshot: The Doña Ana County Board of Commissioners recognized Mesilla Valley Regional Dispatch Authority, MVRDA, 911 emergency telecommunicators and call takers as first responders. In 2019, MVRDA 911 telecommunicators and call takers provided medical...

Self-Care for Women in 9-1-1
Thursday, May 14 | 1PM Eastern (live) or On-Demand
FREE! Click here to register!
Join NENA for the the latest edition of the Women in 9-1-1 (WIN) webinar series!
While we are all struggling with the anxiety and work- and life-changes caused by COVID-19, it?s more important than ever to be kind to ourselves and practice self-care. When your job is to help others, sometimes helping yourself takes a back burner. That may be ok for a short time, however it will not serve anyone in the long term. During this passionate and fun presentation, you?ll learn why taking care of yourself first is not optional. Come on a journey to choose more joy for yourself, so that you have more of it to share with others.
Can’t attend on the 14th? Register now and you will receive an email after the live presentation with instructions for accessing the on-demand webinar archive.
Presenter: Barb Moses – High5 Leadership
CEUs: Attend this webinar and receive one-half ENP re-certification point towards the ten-point maximum for NENA courses in the Professional Development CEU/Course Credits section.Webinar Access Info: Dial-in and web-access details provided automatically via email upon registration.

Law enforcement officers, first responders and local leaders are banding together for a reading initiative for Bedford County students who are finishing the school year outside a traditional classroom setting — and with no, or limited, access to book stores and...

People classified as essential workers, or those who go to work each day despite the novel coronavirus pandemic, received thanks from the Harford County government in the form of a banner posted on the county administration building in Bel Air on Thursday. “Thank you...

CENTREVILLE — Queen Anne's County released a statement Friday, April 17, recognizing National Public Safety Telecommunicator Week and thanking its dispatchers. "While the county has been responding to the Coronavirus, we realize that we have not taken the time this...

The Siskiyou County Sheriff’s Office last week honored its public safety dispatchers and those throughout the United States. “This is a very special time to celebrate and thank the truly outstanding public safety dispatchers that dedicate their lives to serving the...

In a special video meeting Wednesday, the Branch County 911 Communications Board recommend the county award to J&K Communication of Indiana a $8.2 million bid to upgrade and rebuild the county’s police, fire and emergency communication system. The system is a VHS...

MINNEAPOLIS (WCCO) – Amid the COVID-19 pandemic, 911 dispatchers are helping protect first responders unlike ever before. Because the novel coronavirus is the top priority at Hennepin County Dispatch Center, for call dispatchers like Cindy Galland, a report about...

Even though celebrations may be muted because of the Covid-19 virus pandemic, the city of Dayton is recognizing their telecommunicators during National Public Safety Telecommunicators Week. The recognition is the second full week of April each year when residents in...

Farmville Emergency Communications Dispatcher Michael Driskill has been chosen as this year's Telecommunicator of the Year. According to Farmville Emergency Communications Direction Jackie Gilbert, Driskill was nominated by his peers for going above and beyond with...