DAVENPORT, Iowa (KWQC) -- The coronavirus has forced many people to work remotely but not everyone can do that including 9-1-1 dispatchers. All throughout this week, they are being recognized for the work they are doing to serve communities. Ashley Huffman sits...

MOUNT VERNON — During a week that is dubbed National Public Safety Telecommunicators Week, and at a time of the global pandemic, it’s fitting the 2019 Dispatcher of the Year is a Knox County 911 team member who serves on the Critical Incident Stress Debriefing Team....

FORT SMITH -- After an allegation of offensive and inappropriate language and an internal investigation, a 911 dispatcher with the Fort Smith Police Department has been terminated effective Friday...

Delaware- The Delaware State Police (DSP) is proud to recognize and honor its public safety communication personnel during National Public Safety Telecommunications Operators Week. The Delaware State Police Communications Section consists of three 911 Public Safety...

They are, in the words of Pasadena Police Lt. William Grisafe, “the first first-responders.” Before police officers or firefighters or EMS workers arrive at some crime or crisis, dispatchers are already in gear…the first point of contact for the public, the...

ELIZABETHTOWN — The Bladen County Sheriff’s Office is celebrating National Public Safety Telecommunicator Week. It began Sunday and runs through Saturday. Sheriff Jim McVicker, a release says, recognized those within his department with a letter and gift. The...

Seaside made a big advance to improving radio communications for first responders. The City Council approved $135,000 for the purchase and implementation of a new simulcast radio system on Monday. A double layer of coverage in a number of places should “greatly...

Hutto Fire Rescue, also known as Williamson County Emergency Services District #3, has a new app that helps residents protect themselves and their property during an incident or major disaster. Hutto Fire Rescue provides services to a 63-square mile area of eastern...

HINGHAM — It was a bit of a surprise when 25 police cars and fire trucks turned on their lights and sirens and started circling Hingham Town Hall on Thursday morning, said Laurie Croke, South Shore Regional Emergency Communication Center executive director. “They’re...

LITTLE ROCK (KATV) — After 23 years of saving lives as a Little Rock police officer, Aaron Manning retired from duty but not from public service -- he decided to put his years of experience to good use, starting a new job as a 911 dispatcher. "Every opportunity...

Before you see the lights or hear the sirens of your first responders, you most likely have already interacted with the first first-responders. Each time the residents of Walla Walla County call the 911 center (which, by the way, was over 85,000 times in 2019), the...

They’re the voices you hear on the other end of a 911 call and they’re dispatching important information during emergencies. FAYETTEVILLE, Ark. — They’re the voices you hear on the other end of a 911 call and they’re dispatching important information during...

This week is National Public Safety Telecommunications Week, and it’s a good time to thank your local dispatchers.The Putnam County 911 Center has 12 full-time dispatchers, said Putnam County 911 Assistant Director Brandon Smith.“We have 20 employees total, including...

ORANGE COUNTY, Fla. — Because of the coronavirus, Orange County Fire Rescue is training members of their team to take on a new role. Those who work in the Fire Marshal’s Office who have duties like inspecting buildings, will now have the chance to work in the 911...

On a daily basis, we see the work that officials like police officers, firefighters, and EMS crews do to keep our communities safe. A group not on the front lines that plays a large role in those efforts, though, are public safety dispatchers. The second week of April...

In 1991 Congress proclaimed the second week of April as National Public Safety Dispatcher Week to honor and recognize the men and women who serve as the first “first responders” when you need help. Whether you need police, fire or medical personnel, when you call...

CONCORD, N.H. — The week of April 12-18 is National Public Safety Telecommunications Week, a time to honor those first responders that are rarely seen by the public. "We're the voice, first responder voice that you'll never see," New Hampshire State Police...

Emergency services dispatcher Pamela Olsen has amassed “tons” of experiences during her near-quarter-century career. From bank robberies and high-speed chases, not to mention the mass of changes with the job itself, 911 director Shelley Peterson said Olsen is one of...

When a call is taken, these individuals not only gather crucial details from a caller, but also paint a detailed picture of the situation to police officers, firefighters, and EMS responders all without seeing the scene.