Comm Center News

Scotts Bluff County approves major 911 upgrade (NE)

With a unanimous vote of the Scotts County Board, the county will take a major step forward in allowing 911 dispatchers to provide more assistance when emergency medical calls come in. Since the county’s 911 communications center came into existence, 911 dispatchers...

Gov. Dunleavy creates 911 and dispatch working group (AK)

Anchorage, Alaska (KINY) - Governor Mike Dunleavy has signed Administrative Order No. 317, establishing the 911 and Dispatch Consolidation Working Group. Its purpose will be to conduct a thorough analysis and make recommendations related to 911 and Alaska State...

FirstNet expands footprint to Pacific Territories

FIRSTNET is America’s public safety network. That means first responders in all 50 states, 5 territories and the District of Columbia are gaining access to the only nationwide, high-speed broadband communications platform dedicated to and purpose-built specifically...

Using a Mobile Application to Address Stress-Related Symptoms in Emergency Dispatchers

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Abstract

Introduction: Emergency dispatchers report significant job stress, yet few controlled investigations examine their specific psychological complaints. Additionally, research examining the use of interventions directed at alleviating their work-related stress is limited.
Objective: This study aims to examine the efficacy and feasibility of a mobile application (PTSD Coach) on various indicators of psychosocial well-being among emergency telecommunicator dispatchers.
Methods: A sample of 117 emergency dispatchers attending the 2018 NAVIGATOR conference agreed to participate in a study examining the impact of Post-traumatic stress disorder (PTSD) Coach on work-related stress. Over a one-month period of use, they completed weekly surveys of mood. The results indicated that dispatchers experience a wide range of emergency calls, some of which create moderate to severe distress.
Results: Twenty-three percent (23%) of the sample (n = 27) met criteria for PTSD. Engagement with PTSD Coach over a one-month period resulted in statistically significant decreases in PTSD symptom severity and other psychological indicators. Conclusion: Mobile application such as PTSD Coach offer accessible and often free psychoeducational and self-management tools to those who may shy away from conventional mental health treatment. The tools provided in the PTSD Coach allowed the dispatchers to practice managing their mood discretely. Additional modifications and application relevance are discussed.

Topics:secondary PTSD|stress management

Project improves communication for first responders (OH)

On June 1, Champaign County EMS and fire agencies will start the process of transitioning to the Multi-Agency Radio Communication System (MARCS) with County Dispatch. MARCS is a 700/800 MHz radio and data network that utilizes state-of-the-art trunked technology to...

Freemasons honor dispatchers with free lunches Friday (NY)

CANTON — Many people don’t think of that voice on the other end of the line, the one that is there, only when you need it, when there is an emergency, when you don’t know where else to turn, the one that answers, “9-1-1.” But on Friday, members of the St. Lawrence...

Upcoming Webinar

4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.


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