Comm Center News
Two half-cent sales tax measures for public safety approved (MO)
Two separate half-cent sales tax measures — one for the city of Neosho and one for all of Newton County — both succeeded at the polls Tuesday, according to complete but unofficial election results. Neosho city voters approved a half-cent sales tax for funding the...
Scotts Bluff County approves major 911 upgrade (NE)
With a unanimous vote of the Scotts County Board, the county will take a major step forward in allowing 911 dispatchers to provide more assistance when emergency medical calls come in. Since the county’s 911 communications center came into existence, 911 dispatchers...
Gov. Dunleavy creates 911 and dispatch working group (AK)
Anchorage, Alaska (KINY) - Governor Mike Dunleavy has signed Administrative Order No. 317, establishing the 911 and Dispatch Consolidation Working Group. Its purpose will be to conduct a thorough analysis and make recommendations related to 911 and Alaska State...
Many COVID-19 practices, impacts will shape public-safety landscape long term, speakers say
Many measures implemented initially in reaction to demands associated with the COVID-19 pandemic likely will become long-term components of public-safety communications, particularly in the 911 arena, public-safety representatives said during a recent webinar. Mel...
County approves $14.69 million budget for emergency service projects (ND)
Demolition and site work for Williams County's emergency services project will be getting under way soon, after Williams County Commissioners approved a maximum of $3.58 million toward the initial phases of construction for a joint Emergency Operations Center. The...
Police dispatcher resigns over racist comment on black protester (NJ)
A police dispatcher in New Jersey resigned Monday after posting a racist touch upon Fb a few black boy at a George Floyd protest. In a photograph posted on Fb, the Eight-year-old boy is pictured at a protest in Boston on Friday holding a sign, “At what age do I...
Gallatin County voters approve tax hikes for public safety (MT)
Gallatin County voters have approved two tax increases to help pay for the 911 Dispatch Center and search and rescue operations. In preliminary totals Tuesday night, the tax hike for the 911 Dispatch Center passed with 54.4% of voters in favor and 45.6% The tax...
FirstNet expands footprint to Pacific Territories
FIRSTNET is America’s public safety network. That means first responders in all 50 states, 5 territories and the District of Columbia are gaining access to the only nationwide, high-speed broadband communications platform dedicated to and purpose-built specifically...
County to Begin Regular COVID-19 Testing of Public Safety Personnel (VA)
Arlington County is planning to start regular testing of public safety personnel and critical employees, ARLnow has learned. The county has acquired a rapid testing machine, which is currently undergoing a certification process. Once its accuracy is certified, it will...
SOMA Global Expands Into North Carolina, Announces Partnership for Cloud-Based Public Safety (NC)
SOMA Global, a leading provider of Public Safety as a Service (PSAAS™), has contracted with the City of Whiteville Police Department to implement North Carolina’s first cloud-native Public Safety Solution, fully running on the AWS GovCloud. “Our agency is excited to...
Using a Mobile Application to Address Stress-Related Symptoms in Emergency Dispatchers
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Abstract
Introduction: Emergency dispatchers report significant job stress, yet few controlled investigations examine their specific psychological complaints. Additionally, research examining the use of interventions directed at alleviating their work-related stress is limited.
Objective: This study aims to examine the efficacy and feasibility of a mobile application (PTSD Coach) on various indicators of psychosocial well-being among emergency telecommunicator dispatchers.
Methods: A sample of 117 emergency dispatchers attending the 2018 NAVIGATOR conference agreed to participate in a study examining the impact of Post-traumatic stress disorder (PTSD) Coach on work-related stress. Over a one-month period of use, they completed weekly surveys of mood. The results indicated that dispatchers experience a wide range of emergency calls, some of which create moderate to severe distress.
Results: Twenty-three percent (23%) of the sample (n = 27) met criteria for PTSD. Engagement with PTSD Coach over a one-month period resulted in statistically significant decreases in PTSD symptom severity and other psychological indicators. Conclusion: Mobile application such as PTSD Coach offer accessible and often free psychoeducational and self-management tools to those who may shy away from conventional mental health treatment. The tools provided in the PTSD Coach allowed the dispatchers to practice managing their mood discretely. Additional modifications and application relevance are discussed.
Topics:secondary PTSD|stress management
Voices of the Peninsula: Get back to the drawing board on 911 system (AK)
Although many Alaskans are focused on the budget, PFDs and life with COVID-19, there are other key issues that affect the public. One recent development quietly occurring in the background related to public safety should be brought to the attention of the public is...
Gwinnett Police Department Announces Text to 911 Capability (GA)
PRESS RELEASE: Call If You Can, Text If You Can’tThe Gwinnett County Police Department is proud to announce that as of June 1, 2020 we will now have Text to 911 capability. The best, fastest, most reliable method to contact 911 in an emergency is to call and speak to...
Coronavirus means long-distance re-accreditation of Forsyth 911 (GA)
The Forsyth County 911 Center will undergo an unusual, remote assessment this week as it seeks re-accreditation from the Commission on Accreditation for Law Enforcement Agencies (CALEA). “Due to COVID-19 concerns, CALEA has developed a contingency plan for an online...
After an embattled history, Cascade County 911 rings in its 30th year (MT)
If you need help, call 911. It’s a number that’s been drilled into our heads for decades, but there was a time when 911 services weren’t available everywhere. This week, the Cascade County 911 Center celebrated the 30th year since 911 was implemented in Cascade...
County: 911 fees should cover payroll at the communications center, not local taxpayers (TN)
The Coffee County Budget and Finance Committee voted on May 27 to transfer the obligation for covering payroll costs at the Coffee County Communications Center from the county to the 911 board, effective Jan. 1, 2021. This vote means payroll and employee benefits – an...
SFO elevates its emergency response capabilities with the launch of Text-to-911 service (CA)
SAN FRANCISCO, CA, 2020-May-29 — /Travel PR News/ — The San Francisco International Airport (SFO) today (May 27, 2020) announced Text-to-911 service for anyone at the Airport to send a text message to reach SFO 911 dispatchers from a mobile phone or smart device when...
VERDE VALLEY CORONAVIRUS HEROES: In their own words, dispatchers describe pandemic challenges (AZ)
COTTONWOOD – Asking people over the phone about personal health circumstances never gets easier, emergency dispatchers say. Of course, what has been easy, for any first responders, during the COVID-9 pandemic? Marie Carpenter, the manager of the Cottonwood Police...
Project improves communication for first responders (OH)
On June 1, Champaign County EMS and fire agencies will start the process of transitioning to the Multi-Agency Radio Communication System (MARCS) with County Dispatch. MARCS is a 700/800 MHz radio and data network that utilizes state-of-the-art trunked technology to...
Freemasons honor dispatchers with free lunches Friday (NY)
CANTON — Many people don’t think of that voice on the other end of the line, the one that is there, only when you need it, when there is an emergency, when you don’t know where else to turn, the one that answers, “9-1-1.” But on Friday, members of the St. Lawrence...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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