HONOLULU – Nearly six months after a wildfire destroyed the historic town of Lahaina, the Maui Police Department said Monday it is working on improving its response to future tragedies, including by obtaining better equipment and stationing a high-ranking officer in...

RICHMOND, Va. -- A bill that would provide enhanced retirement benefits to 911 dispatchers across Virginia hit a snag at the Virginia General Assembly.

Wendy Massey is the supervisor for the 911 emergency communications center. She has spent nearly 30 years helping the Columbus community stay safe. When she leaves the center, the uniform comes off. She switches into her workout gear and hits the gym. READ FULL...

An ongoing legal dispute between the town of Falmouth and a firefighters union over an emergency order assigning firefighters to fill in as dispatchers has taken a turn toward resolution — the union has withdrawn its motion for an injunction against the town,...

“One of the things we learned was the vital importance of connectivity, particularly for 911 and connection to PSAPs [public-safety answering points],” Carr said during the meeting. It is important that the FCC use “the right regulatory approach to make sure we can...

HAZEL CREST, IL — A new alert system put into action by south suburban fire departments will ensure tighter response times and more instantaneous teamwork between first responders, fire officials said Wednesday. Fire officials from several suburban departments and...

Oakland Mayor Sheng Thao announced this week that the city’s 911 response times are finally headed in the right direction as their dispatch center fills vacancies.

DENVER, CO –  The House Transportation, Housing & Local Government Committee today passed legislation to recognize emergency communications specialists, also known as 911 operators, as first responders. HB24-1016, sponsored by Representative Sheila Lieder,...

HARRISBURG, Pa. (CBS) -- After two cyberattacks on public infrastructure in recent months in Pennsylvania, legislators and cybersecurity experts will speak in a public hearing about safeguarding vulnerable tech infrastructure in the commonwealth.

RALEIGH, N.C. – The North Carolina State Highway Patrol (NCSHP) can now immediately track your call with GPS and pinpoint the nearest trooper, after an upgrade to the agency’s statewide computer-aided dispatch (CAD) system. The $11.1 million project began during...

After a nine-day outage due to a ransomware attack, “core functionality” was restored to the Bucks County 911 computer-aided dispatch system on Tuesday, county officials said. While that system was down, a backup system was used, with dispatchers recording information...

Everett Fire Chief Dave DeMarco describes how increasing call volumes are straining current staff and resources. At a Tuesday morning press event, officials from Snohomish County 911 joined representatives from the County Fire Chiefs Association and County EMS  to...

The Chester County Department of Emergency Services (DES) transitioned today its Emergency Communications Center to Next Generation 9-1-1, the Pennsylvania Emergency Management Agency’s (PEMA) Statewide Emergency Services Internet Protocol Network. Next Generation...

Hamburg, N.Y. (WBEN) - One four-legged friend, who was almost trapped in a big Western New York winter snow storm, has now found a permanent home inside Hamburg's Emergency Service Dispatch Center. On Jan. 13, before the eye of the severe winter weather hit Western...

The family of a slain El Monte police officer blames two emergency dispatchers for failing to tell the officer and his partner that they were on their way to confront a possible armed suspect high on PCP before the gunman ambushed and killed them.

ORLANDO, Fla. — Imagine that you’re jogging down a trail and you trip on a rock. You’ve twisted your ankle, and there’s nobody around. So you call 911, but the dispatchers don’t know where you are and neither do you. Well, you’re in luck. Orange County has implemented...

Bucks County officials have identified the ransomware gang behind the attack that has crippled the countywide computer-aided dispatch (CAD) system.

The legislation would ensure Americans reach help when dialing 9-1-1 during natural disasters and make important updates to the classification of 9-1-1 dispatchers.  WASHINGTON – Senators Amy Klobuchar (D-MN), Marsha Blackburn (R-TN), Martin Heinrich (D-NM), and John...

OAKLAND, Calif. - Residents have complained that wait times for 911 in Oakland are too long, but an oversight commission says there’s a loophole, specifically for a medical emergency, when the seconds count. The direct line for the Oakland Fire Department (OFD) is...

With Bucks County’s computer-aided dispatch (CAD) system out of service due to a cyberattack as of Wednesday, few details on what exactly happened, when the key system may be restored, and who did it have been made public. The county’s CAD system went down Sunday...