The law extends the 911 program through Jan. 31, 2029, and will bring an additional $47.7 million per year due to an increase in the monthly phone surcharge from $1.65 to $1.95 approved through Jan. 31, 2026. READ FULL ARTICLE

TUCSON, Ariz. (13 News) - Calling 911 is not the best option for non-emergency services, but many still use it. To help combat this, the City of Tucson now has 311, a fully operational, non-emergency number people can call as an alternative to 911.

That's when the man, who said he was suicidal, homicidal and having chest pains, told the dispatcher — more than two months after the ER shut down — that the ER was closed, a recording of the 911 call shows. After a few minutes, the dispatcher finally understood the...

PRESS RELEASE Alexandria, VA – APCO International officially announced that Stephen Devine has accepted the positioned ofChief Technology Officer (CTO). Mr. Devine joins APCO after previously serving as the Lead Strategist – PublicSafety Communications, 9‐1‐1 &...

Attleboro police said an off-duty dispatcher helped in the arrest of two men accused of stealing oil Friday morning. READ FULL ARTICLE

The Lorain County Commission was ordered not to vote by a judge on whether to purchase an emergency communications system.

OAKLAND, Calif. (KGO) -- Oakland is failing to meet the state standard when it comes to responding to 911 emergencies. New data analyzed by the ABC7 News I-Team shows the city's response is worsening, even after a warning from the state - and it's threatening access...

In a groundbreaking move, St. Lawrence County officials are preparing for the first significant renovations to the Public Safety Complex, 49 Court St., since its construction in 1994. County Administrator Ruth A. Doyle said the expansive project includes a major...

A 911 Dispatcher who had a stroke at work, and then another one just days later, says this has been the hardest time he's gone through. He says he's doing his best to get stronger but is worried about how he's going to provide for his family.

A Mississippi emergency dispatcher pleaded guilty to stealing thousands of dollars from taxpayers by altering her timesheets. Mississippi State Auditor Shad White announced Monday that Shannon Taylor, former Newton County Emergency Services Dispatcher, pleaded guilty...

County officials told Action News this could help law enforcement solve crime NEW CASTLE COUNTY, Delaware (WPVI) -- Starting on Monday, getting help in an emergency will become much easier in New Castle County, Delaware.

After a 3.5-day internet outage left the Ponca Hills Fire Station without a critical service for public safety, CenturyLink says services have been restored. Ponca Hills Fire Chief Joel Sacks called KETV Investigates after his station had been without internet service...

A Harrison Police Department dispatcher was arrested for possessing over 1,000 images of child pornography after a joint investigation between the Harrison and Secaucus Police Departments, as well as the New Jersey State Police, authorities said.

Sugar Land City Council recently approved a resolution to utilize the construction manager at risk (CMAR) procurement method to build a new emergency operations center (EOC) and dispatch center.

LINCOLN, Neb. — Nebraska senators are ready to dial up new legislation after statewide 911 outages downed phone lines for operators at call centers. Over the past three to four months, the Nebraska Public Service Commission says it has sought to determine the cause...

OAKLAND, Calif. (KRON) – KRON4 learned Wednesday that major missteps kept hundreds of dispatching jobs unfilled in Oakland. A deep dive into the city’s hiring process revealed hundreds of applications were ignored for an entire year.  READ FULL ARTICLE

DARLINGTON COUNTY, S.C. (WMBF) - The Darlington County coroner identified a 21-year-old mother, who worked for the county as a 911 dispatcher, as the woman killed in a Wednesday night shooting.

The city of Norfolk was short 26 dispatchers as of Dec. 6. “It is more than normal, but unfortunately it is par for the course with the time that we’re seeing," Redick explained. "Not only regionally, but nationally."

At about 27,000 square miles covering parts of Arizona, New Mexico, and Utah, the Navajo Nation is one of the largest native reservations in the United States. Approximately 180,000 Navajo (out of a total population of 400,000) live on Diné Bikéyah, or Navajoland....

The D.C. Council unanimously passed emergency legislation Tuesday that could help solve an ongoing staffing shortage at the 911 call center. The bill, which had nine cosponsors, allows retired firefighters and police officers to work as call takers and dispatchers...